Lead Snowflake's global Escalation Management team to resolve high-impact customer issues 24x7. Requires 6+ years technical support experience including 2+ years supervisory and 3+ years managing escalations/incidents, with strong cross-functional, analytical, and customer-first skills.

Designated Support Engineer serving as a dedicated technical partner to Snowflake's Priority Support customers. Provides hands-on post-deployment support, query/cost optimization, issue resolution, release readiness, and executive updates while applying AI tools and advocating for customers. Requires 7+ years customer-facing technical experience, advanced SQL/RDBMS skills, cloud platform expertise, and strong relationship management.

Own and administer the company's Salesforce Service Cloud and Experience Cloud platforms that power customer support, case management, customer portal, reporting, and related workflows. Hands-on configuration, design of new capabilities, stakeholder management, and roadmap ownership in a technical product environment.

Lead a team of technical services engineers supporting MongoDB partners with complex escalations and case resolution. Requires 5+ years in technical support/services and 2+ years of technical leadership, with strong operational and cross-functional collaboration skills.

Customer Success Engineer supporting developers using Resend's email platform. Responsibilities include triaging requests, debugging issues, improving AI support agents, creating guides, and advocating for customers while scaling support with automation.

Lead Support Operations at Rippling, overseeing a team of 8 program managers. Drive system changes, workforce management, AI tooling, analytics, vendor relations, and process improvements to scale customer support to $1B ARR. Requires 10-12+ years operations leadership in fast-growing B2B SaaS, global/BPO experience preferred, and deep expertise in support technologies.

Own and triage a high-volume risk support ticket queue handling fraud, account takeovers, KYC, and security cases at a prediction market platform. Requires 1-4 years in risk/fraud ops, strong judgment, clear communication, and comfort in fast-paced ambiguous environments.

Technical Support Specialist serving as Tier 2 technical frontline for a payments infrastructure platform. Investigate and resolve API, integration, configuration, and payment flow issues; escalate to engineering with detailed context; build knowledge base and collaborate cross-functionally. Requires 2+ years technical support experience, practical REST API comfort, and payments knowledge.

Technical Services Engineers advise customers and solve complex MongoDB problems across database, drivers, Atlas, and Cloud Manager. Requires strong experience in systems, distributed systems, databases or performance, plus excellent troubleshooting and communication skills.

Escalation Engineer (Tier 3) who owns the hardest customer support issues for Nerdio's Microsoft cloud products (AVD, Intune, Azure). Performs deep root-cause analysis, collaborates with Product/Engineering, mentors T1/T2 engineers, creates RCAs and KB articles, and drives systemic improvements. Requires 4+ years technical support experience and strong Microsoft cloud troubleshooting skills.

Provides technical support for Crusoe Cloud’s GPU and HPC infrastructure, handling customer issues, incident triage, troubleshooting, and on-call response. Requires strong Linux and cloud-platform skills, Kubernetes or workload-management experience, and at least five years in customer support.

Own reliability, SLAs, and escalations for customer AI/HPC workloads at massive scale. Debug full-stack issues (hardware to scheduler), deliver technical customer incident communications, and drive root-cause fixes with internal engineering teams.

Lead and build OpenAI's Support Engineering team for strategic enterprise and government accounts. Resolve complex technical issues, influence product roadmaps, ensure 24x7 global coverage, and drive operational improvements in a hybrid Washington, DC role.

Lead and build OpenAI's Support Engineering team focused on Ads, serving as the final escalation point for complex technical issues with strategic enterprise customers. Requires 15+ years technical support/software engineering experience (10+ in leadership), deep Ads tech expertise, and ability to influence engineering roadmaps while scaling 24x7 global operations.

Senior Software Engineer serving as the technical advisor and integration expert for partners using NinjaTrader's Evaluation Services APIs and funded trader platform. Diagnoses complex API/WebSocket issues, conducts code reviews, builds diagnostic tools, and drives platform improvements based on partner feedback.

REACT Consultant performing incident response, active edge mitigation, forensics, and threat containment for Cloudflare customers across on-prem, cloud, and hybrid environments. Requires 3+ years cybersecurity experience including 2+ years in IR/forensics, strong network and OS knowledge, and customer-facing skills.

Provide technical support for Skydio's autonomous drone (UAS) platform, troubleshooting complex Cloud networking, C2 communications, REST integrations, and private Cloud configurations for enterprise, government, and public safety customers. Requires 4+ years of infrastructure, networking, and integration experience.

Provide enterprise-level technical support for Cribl's observability and telemetry platform. Troubleshoot complex customer issues with distributed systems, Linux, cloud platforms, and observability tools; requires 5+ years experience and strong client-facing skills.

Support Engineer helping customers debug and build on the Retool platform. Diagnose complex technical issues with databases, APIs, web performance, and infrastructure while advocating for users internally. Requires 2+ years technical customer support experience, intermediate JavaScript, and database knowledge.

Senior Customer Support Engineer owning complex post-sales technical escalations for Tailscale's VPN networking product. Requires 4+ years in technical support, deep networking and Go debugging expertise, and the ability to drive issues to resolution or high-quality engineering handoff.

Technical Support Engineer investigating and resolving customer integration issues for Plaid's financial API platform. Requires 2+ years customer-facing experience plus hands-on knowledge of REST APIs, SQL, HTML/CSS and a scripting language.

Client Support Specialist providing technical support and issue resolution for Ontic's AI-powered security platform. Serves as liaison between clients, success, and product teams; manages tickets, documentation, metrics, and cross-functional collaboration in a remote SaaS environment.

Provides advanced technical support for a cybersecurity SIEM platform serving the Japan market, handling escalations, complex troubleshooting, incident response, and customer communications. Requires 5+ years in technical support, systems engineering, or security operations with strong SIEM and distributed-systems expertise.

Senior Technical Support Engineer providing advanced escalation support and hands-on troubleshooting for a SIEM and cybersecurity platform, primarily for customers in Brazil. Requires 5+ years experience in technical support or security operations with deep expertise in SIEM, log pipelines, Linux, networking, and cloud platforms.

Lead support operations at OpenAI by owning partner/vendor management, service governance, automation programs, and embedding LLM tools into workflows to scale exceptional customer support. Requires 8+ years leading ops teams, systems thinking, and technical collaboration in high-growth environments.

SkillBridge internship providing hands-on experience as a Field Service Representative. Support customer product readiness, perform on-site diagnostics/repairs/troubleshooting of mechanical and electronic equipment, deliver technical training, and build customer relationships. Requires military technical/maintenance background and up to 75% travel.

Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.

Partner Success Engineer driving technical adoption, POCs, and expansion for Deepgram's infrastructure, silicon, hardware, cloud, and edge partners. Requires 7+ years in technical customer-facing roles blending deployment expertise, partner management, and AI-native workflows.

Build and maintain AI-powered automations and integrations for ClickUp's post-sales support systems, primarily in Zendesk. Translate support workflows into scalable automations using low-code tools, LLMs, and CX platforms to reduce toil and improve efficiency. Requires 3+ years building production automations/integrations with Zendesk admin expertise.

Build and modernize Chime's contact center infrastructure powering voice, chat, IVR, AI self-service, summarization, and routing systems for member support. Requires 3+ years production software experience with Ruby on Rails (or similar), databases, caching, and high-scale web architectures.

Provide technical support for Nooks' AI-powered sales platform, troubleshooting complex issues via Slack, chat, and email while collaborating with engineering to improve the product and build knowledge resources. Requires 3+ years of B2B SaaS support experience in a fast-paced startup environment.

Provides advanced technical support for customer deployments, investigating complex system and product issues, coordinating escalations with engineering, and communicating solutions. The role requires technical support experience, Windows and Linux expertise, public cloud experience, and multilingual communication skills.

Technical Quality Specialist on Figma's Product Support team responsible for troubleshooting complex bugs, owning end-to-end issue resolution with Engineering and Product, and advocating for quality and customer experience improvements in their SaaS design platform.

Leads earnings-update support for Q4 customers in Mexico, handling quality assurance, escalations, troubleshooting, workflow improvements, documentation, and specialist mentoring. Requires 3–5 years in B2B SaaS support or escalation work, HTML/CSS proficiency, and a strict EST schedule.

Provides advanced technical support to enterprise developers by debugging complex SaaS, SDK, and observability issues. The role also engineers AI-enabled support automation using coding, systems expertise, APIs, and LLM orchestration.

Provide technical support to campground and resort staff using Campspot reservation software via phone, email, and remote demos. Requires availability for evening/weekend shifts including summer peak season, strong communication, and customer service skills.

Supports developers building with LiveKit by diagnosing and fixing issues, writing sample or production code, improving documentation, and guiding customers through successful deployments. Requires production software engineering, debugging, communication, and customer-focused problem-solving skills.

Technical Support Engineer building an autonomous AI-powered resolution engine for Sentry's observability platform. Debug complex SDK and distributed systems issues for elite developers while engineering agentic tooling, LLM orchestration, and feedback loops to product teams. 4+ years experience required with strong coding and systems depth.

Provides customer-facing technical support for production SaaS systems, investigating frontend, backend, API, and data issues while collaborating with engineering teams on fixes and root-cause analysis. Requires a bachelor's degree, strong JavaScript or TypeScript and SQL fundamentals, and eligibility to work and undergo security vetting in the UK.

Lead Anyscale's Customer Engineering team to deliver technical support for production AI workloads on their Ray-based platform. Partner with Product and Engineering to drive improvements from customer feedback while scaling operational excellence, automation, and self-service.

Senior Support Operations Manager serving as strategic advisor to Support Leadership. Own data insights, AI/automation strategy, planning/forecasting, performance infrastructure, and cross-functional initiatives to improve customer experience and team KPIs.

Technical Services Engineer helping customers solve complex MongoDB issues involving architecture, performance, security, and scalability. Requires strong systems, storage, networking, and database experience plus scripting ability; weekend EST shift after ramp-up.

Premium Support Specialist providing high-touch technical support, incident management, and escalation handling for Harvey's largest enterprise customers in the legal and professional services space. Requires strong technical troubleshooting, stakeholder communication, and customer obsession in a fast-scaling AI platform environment.

Lead high-severity production incidents as commander, drive root cause analysis and reliability fixes across cloud systems, and deliver clear technical and customer communications. Requires 5+ years in SRE/incident ops, cloud and observability expertise, scripting skills, and strong writing ability.

Customer Engineer responsible for owning technical customer support, investigating issues with backend systems/APIs, prototyping solutions with Python SDK, and collaborating with engineering/product teams to improve the AI data platform. Requires 2-4 years in technical support roles, strong Python/SQL skills, and customer empathy.

Provides first-line technical support for identity and access management software, diagnosing customer issues, managing cases, and coordinating escalations. Requires a bachelor’s degree plus foundational knowledge of Java, Linux/Unix, networking, SQL, Windows, and Active Directory.

Provides frontline technical support to Japanese customers, diagnosing product issues, educating users, and coordinating resolution with engineering and customer-facing teams. Requires technical support experience, manufacturing or process engineering familiarity, and business-level Japanese and English.

Serves as a senior technical escalation partner for strategic APAC customers, resolving complex enterprise software issues and leading incident communications. The role requires strong troubleshooting, cross-functional collaboration, judgment under pressure, and polished customer communication.

Lead booking operations support for a travel tech platform, serving as escalation point for complex advisor inquiries while managing a global contractor team, driving process improvements, and partnering cross-functionally to reduce support volume. Requires 3-5+ years support/ops experience with leadership background.

Lead Suno's customer support organization end-to-end as an AI-first, data-driven function. Own SLAs, P&L, team of 6-8, operational processes, and cross-functional partnerships with Product, Trust & Safety, and Billing to deliver high-quality support at scale for a rapidly growing AI music platform.