SkillBridge

Responsibilities

• Support monitoring of customer product readiness, identify and resolve issues customers cannot independently address.
• Work alongside field service personnel to diagnose and repair equipment-related issues on-site, minimizing downtime.
• Serve as an additional point of contact to help customers keep systems operational.
• Assist customers with diagnostic and repair support via phone, email, or on-site interaction.
• Apply systematic troubleshooting techniques to diagnose and resolve technical issues.
• Support installations, maintenance checks, proactive services, and repairs.
• Help execute training plans educating customers and internal personnel on operation, maintenance, and troubleshooting of equipment.
• Support assessment and documentation of customer understanding following training.
• Contribute to refining training materials based on customer feedback.
• Maintain detailed records of service activities, issue diagnostics, resolutions, asset usage, and customer interactions.
• Assist in generating Field Reports and Work Orders for quality and engineering teams.
• Help communicate service bulletins, notices, and product updates.
• Build professional relationships with customers through proactive communication.
• Provide technical guidance to help customers manage and maintain equipment.
• Travel to customer sites (up to 75%, domestic and international) to support on-site service delivery.

Requirements

• Must be eligible for a SkillBridge program opportunity.
• Hands-on experience diagnosing, maintaining, repairing, or troubleshooting mechanical and/or electronic equipment (e.g., military technical, maintenance, or systems roles).
• Ability to communicate technical information clearly to diverse audiences.
• Strong documentation habits and attention to accuracy.
• Ability to work independently in a fast-paced, customer-focused environment.
• Strong interpersonal skills and commitment to building professional relationships.
• Ability to travel up to 75%, including internationally.
• Eligibility to obtain and maintain a U.S. security clearance.