Provides advanced technical support for enterprise MongoDB customers, troubleshooting database, application, infrastructure, networking, and storage issues. The role requires systems engineering expertise, coding or scripting ability, and US citizenship for FedRAMP access.

Provides hands-on technical support for enterprise customers using SDK and cloud products, reproducing bugs, debugging incidents, and coordinating escalations with engineering and product teams. Requires 3–5+ years of technical support or software engineering experience, strong troubleshooting skills, and a bachelor's degree or equivalent experience.

Owns high-severity enterprise customer issues for deployed agentic AI systems, diagnosing failures across AI behavior, workflows, integrations, and configuration. The role requires 6–9+ years of senior technical support, reliability, or production engineering experience, strong incident management, and clear customer communication.

Provides escalated technical support for GitLab customers by troubleshooting Linux, application, and DevOps issues, reproducing bugs, and contributing fixes. The role also mentors teammates, improves support content and processes, and collaborates across Product, Engineering, Infrastructure, Customer Success, and Sales.

Leads a hands-on Technical Solutions Engineering team supporting enterprise insurance partners, owning queue operations, incident response, SLAs, automation, and launch readiness. Requires 5+ years in software, 3+ years managing engineers, strong coding and observability skills, and experience with regulated enterprise customers.

Provides first-line technical support for ClickHouse users, customers, and prospects across EMEA and globally as needed. The role handles technical cases, develops customer-facing solutions and content, supports pre- and post-sales activities, and collaborates with engineering and product teams.

Supports Sky Road financial software clients by troubleshooting trade workflows, templates, permissions, layouts, and onboarding configurations. The role requires support experience, familiarity with trade and order management workflows, financial data knowledge, and strong Excel skills.

Leads a blended technical support and services organization, improving frontline resolution, escalations, integrations, and customer-facing technical delivery. Requires 8+ years in technical support or related post-sales functions and 3+ years managing technical customer-facing teams.

Provides expert Apache Airflow troubleshooting and guidance to customers using a managed Airflow service. The role requires data engineering experience, Python, Airflow administration, containers, distributed cloud systems, strong communication, and customer-focused problem solving.

Provides expert technical support for a cloud-native security platform, troubleshooting cloud integrations, Kubernetes workloads, vulnerability findings, and runtime defense across AWS, Azure, and GCP. The role requires 5+ years of customer-facing technical experience, cloud security expertise, and strong debugging skills.

Provides bilingual technical support to customer developers integrating NMI payment APIs and SDKs. The role requires professional Spanish and English fluency, coding experience in Objective-C or another listed language, operating-system knowledge, and basic networking skills.

Leads technical customer escalations, incident reviews, team coaching, onboarding, and process improvement within a remote support organization. Requires at least five years of client-facing technical support experience and strong communication, reporting, and project management skills.

Provides technical support for Twilio customers using email infrastructure, APIs, SDKs, and cloud solutions. The role requires 3+ years of experience, strong networking and email-protocol knowledge, excellent communication, and flexibility for EMEA customer shifts.

Provides dedicated technical support and proactive guidance to strategic customers, troubleshooting APIs, cloud solutions, code, and networks while coordinating with product and engineering teams. Requires 4–6+ years of relevant experience and strong customer communication skills.

Provides technical customer support for onboarding, compliance, account, and phone-number issues while helping prevent fraud and protect account security. The role requires English and Spanish fluency, ticket and live-support experience, strong escalation handling, and occasional weekend or holiday availability.

Senior Production Support Engineer responsible for resolving complex customer-facing production incidents, leading Sev1 response, and improving platform reliability. Requires 7+ years of experience, strong REST API and cloud knowledge, Linux and networking familiarity, and excellent communication skills.

Provides high-priority technical support to premium and enterprise customers in English and Japanese, resolving complex platform issues, leading incident communications, and improving support tooling. Requires 4+ years of technical or developer support experience and strong JavaScript or Python debugging skills.

Own recurring supply chain operations including pharmacy partner invoicing, demand translation, capacity planning, and reporting. The role requires 5+ years of relevant experience, advanced spreadsheet modeling, and strong operational process ownership in a fast-changing environment.

Provides hands-on technical support for enterprise customers, troubleshooting cloud MDM configurations, integrations, APIs, code, and distributed data systems. The role requires a bachelor's degree and at least three years of experience in customer-facing SaaS, cloud, MDM, and engineering or support environments.

Provides advanced technical support for Reltio’s enterprise platform by debugging UI, API, performance, and data issues across the application stack. The role requires a bachelor’s degree, 5+ years of experience, and expertise in MDM, distributed systems, cloud platforms, and troubleshooting.

Provides hands-on technical support for customers operating Kubernetes GPU clusters and AI infrastructure. The role requires at least three years of customer-facing technical experience, including support experience, plus expertise in HPC, GPU technologies, troubleshooting, and cross-functional collaboration.

Provides technical support for cloud security customers in Japanese and English, troubleshooting issues across code, Linux, Kubernetes, networking, and cloud environments. The role also develops scalable support automations and requires at least five years of customer-facing technical experience.

Provides post-sales technical support for the Fortanix platform, including deployments, troubleshooting, issue reproduction, and customer escalations. Requires 5+ years in a support organization and hands-on experience with Linux, containers, scripting, and cloud HSM/KMS technologies.

Provides advanced technical support and advisory services to major GitLab customers, troubleshooting Linux, GitLab, CI/CD, and infrastructure issues while coordinating cross-functional resolutions and creating reusable support content.

Provides technical support for Self-managed and SaaS customers by troubleshooting Linux systems, investigating logs and code, reproducing bugs, and collaborating with engineering and product teams. The role requires customer-facing case management, scripting, Git, CI/CD, and DevOps experience.

Provides technical support for Self-managed and SaaS customers, troubleshooting Linux systems, logs, code, and complex GitLab implementations. The role also contributes bug fixes, documentation, support processes, cross-functional collaboration, and rotating weekday/weekend coverage.

Troubleshoots complex customer issues across self-managed and SaaS GitLab environments using Linux systems, logs, code, and support tooling. The role also contributes fixes, documentation, automation, cross-functional collaboration, and on-call support.

Supports technical customers running production ML workloads by troubleshooting distributed systems, Kubernetes, GPU infrastructure, and inference platforms. The role also drives reliability improvements, tooling, observability, and operational guidance across platform teams.

Provides Tier 1 technical support to customers by diagnosing software, hardware, and device issues, managing tickets through resolution, and escalating complex cases. The role requires customer-facing communication, structured troubleshooting, and experience with Android and Windows.

Provides technical support and customer-facing SRE coverage for AI inference, fine-tuning, GPU clusters, and Kubernetes endpoints. The role requires 6+ years in technical infrastructure or support, strong debugging and observability skills, and weekend shift coverage.

Provides client-facing technical support, onboarding, device enrollment, and privacy guidance for the BlackCloak platform. The entry-level role requires about two years of technical support or customer success experience, strong communication skills, and knowledge of major operating systems.

Supports enterprise payroll partners by investigating complex payroll and tax issues, coordinating cross-functional resolutions, and improving documentation and processes. The role requires 4+ years of partner-facing experience, payroll or fintech expertise, strong investigation skills, and excellent written communication.

Provides hands-on technical support for developers using APIs, SDKs, and LLM observability tools. The role troubleshoots customer code, reproduces and fixes bugs, improves documentation and tooling, and partners with Engineering and Product.

Provide world-class developer support for Supabase users by triaging cases, responding to technical and billing queries, monitoring GitHub, and escalating issues. Requires 3+ years developer support experience, SQL proficiency, Linux/command line skills, and strong English communication.

Support Engineer embedded in Engineering at GitLab. Troubleshoot complex customer issues on Self-managed and SaaS GitLab, contribute code and documentation, collaborate across teams, and participate in on-call rotations. Requires strong Linux admin, scripting, Git, and communication skills.

Supports enterprise customers running PlanetScale database platforms by troubleshooting production issues, advising on database performance, and escalating product gaps. The role requires strong customer communication, database internals expertise, Kubernetes knowledge, and comfort investigating unfamiliar infrastructure code.

Provide advanced L2 technical support for Runpod's AI cloud platform, troubleshooting complex issues with GPUs, containers, and ML models via logs, scripts, and collaboration with engineering teams. Requires 5+ years technical support experience, Linux/Docker/Python proficiency, and familiarity with AI inference and fine-tuning.

Senior Incident Commander responsible for leading high-severity, cross-functional incidents, driving company-wide incident response strategy, standards, OKRs, and tooling vision while mentoring other ICs and influencing executives. Requires 8+ years leading critical incident response at scale, strong influence without authority, and deep IR lifecycle expertise.

Technical Support Engineer providing expert troubleshooting, on-call support, and customer success for StarTree's real-time analytics platform based on Apache Pinot. Requires deep platform expertise, collaboration with engineering, documentation, and feedback to product teams.

VP-level leader to own and transform Inspiren's product support and contact center operations for hardware/software systems in senior living. Build proactive, AI-driven processes, scale for new markets, and translate customer insights into product improvements. Requires 10+ years experience including 5+ in senior leadership.

Customer Success Engineer works directly with healthcare customers to support API and EDI integrations for claims processing, eligibility checks, and RCM workflows. Requires RCM expertise, API experience, and customer-facing skills to triage issues, identify product gaps, and drive adoption.

Provide front-line technical support to financial institutions using Narmi's digital banking platform. Troubleshoot issues, act as product SME, advocate for improvements, and collaborate with Delivery, CS, Engineering and Product teams. Requires 2+ years technical support experience, BA/BS, and PST/MT timezone.

Deliver technical support and tailored training to clients using the Newbook property management platform. Troubleshoot complex issues, prepare clients for go-live, leverage AI tools, and collaborate with internal teams to improve customer experience in the hospitality sector.

Product Support Specialist providing technical support, troubleshooting, and data reconciliation for Rundoo's ERP platform used by independent hardware and paint stores. Requires strong problem-solving, communication, and analytical skills with comfort for early shifts and high-volume client interactions.

Support Engineer role working directly with customers and the Customer Success team to resolve technical issues, triage incidents, translate feedback to engineering, and develop reusable solutions for Attentive's AI marketing platform. Requires strong problem-solving, customer communication, HTML/CSS/SQL proficiency, and API familiarity.

Provide front-line technical support for Astra's payments API platform. Troubleshoot integration issues, resolve customer tickets within SLAs, escalate appropriately, and contribute to knowledge base and process improvements. Requires 1-3 years in API/technical support with strong troubleshooting and communication skills.

Provide email-based technical support for Prompt's RCM and medical billing software to rehab therapy customers. Requires 3+ years customer support experience plus medical billing background (PT billing preferred), strong analytical troubleshooting skills, and Excel proficiency.

Troubleshoot and resolve complex Redis Enterprise issues for customers across cloud and on-premises environments. The role requires seven or more years of enterprise software experience, strong Linux, networking, scripting, and problem-solving expertise.

Lead and scale a team of Support Engineers for Sardine's fraud and payments platform. Own technical escalations, incident response, process building, metrics, and AI adoption while partnering cross-functionally to improve the product. Requires 7+ years technical experience including 3+ years managing support teams, hands-on coding background, SQL/API proficiency, and startup + enterprise experience.

Customer Success Engineer providing post-sales technical guidance, enablement, and best practices for GitLab's DevSecOps platform. Supports customers via workshops, labs, and content in a pooled model; requires fluency in English and Spanish plus technical background in software development or systems engineering.