Technical Customer Support Engineer - EMEA
Provides first-line technical support for ClickHouse users, customers, and prospects across EMEA and globally as needed. The role handles technical cases, develops customer-facing solutions and content, supports pre- and post-sales activities, and collaborates with engineering and product teams.
About the job
Responsibilities
- Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community channels, and meetings.
- Develop solutions using ClickHouse Cloud and ClickHouse open-source for documentation, knowledge bases, blogs, meetups, webinars, and training.
- Partner with Support Services, Engineering, Go-to-Market, and Product Management teams to define functionality needed by users and customers.
- Assist with mentoring, training, and knowledge sharing among colleagues, users, and customers.
- Provide first-line technical support, professional responses, on-call coverage, and guidance within required SLAs through ticketing systems, email, Slack, chat, and phone.
- Build strong, trusted relationships with colleagues, customers, and partners.
Requirements
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or relevant domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
- Technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
- Availability according to scheduling requirements for high-quality 24x7 support in a global, distributed environment.
- Strong communication skills and the ability to work fully remotely with reliable connectivity.
- Teamwork, global engagement, empathy, and challenging-problem-solving mindset.
- Self-driven, curious, and eager to continuously learn and grow.
Nice-to-haves
- ClickHouse experience.
- Experience with open-source and open-source technologies as a user, community member, or contributor.
- Experience with Azure, Google Cloud, or AWS.
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.
Compensation and Benefits
- Flexible work environment at a globally distributed, remote-friendly company operating in over 20 countries.
- Employer healthcare contributions.
- Stock options for new team members.
- Flexible time off in the United States and generous entitlement in other countries.
- $500 home-office setup benefit for remote employees.
- Opportunities to engage with colleagues at company-wide offsites.
Skills
ClickHouse, SQL, Olap, Distributed Systems, Cloud-Native Saas, AWS, Azure, GCP, Kafka, Kinesis, Spark, RabbitMQ, Slas, Open Source
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