Lead and mentor a team of Support Engineers for a data analytics SaaS platform, driving performance metrics, process improvements, and cross-functional collaboration. Requires 5+ years supporting data platforms and 2+ years people management.
Technical Support Engineer diagnosing and resolving complex technical issues for customers using Sigma's cloud analytics platform. Requires 2+ years in customer-facing technical roles, strong SQL skills, and a bachelor's degree in CS or related field.
Provide direct technical support to OpenAI customers, troubleshoot complex SaaS issues, automate processes with Python and AI tools, and partner with Product and Engineering to improve the customer experience. Requires 8+ years in technical support or user operations.
Lead and mentor a technical support team handling healthcare software applications. Manage SLAs, escalations, implementations, and team development in a hybrid environment.
Build and operationalize AI-powered support workflows and integrations across Decagon, Zendesk, and internal systems to improve customer and specialist experiences. Requires 3+ years shipping integrations/automations and hands-on LLM workflow experience.
Senior Cloud Support Engineer handling customer security issues for Snowflake's cloud data platform. Requires 5+ years technical support experience, cloud platform expertise, and strong IAM/security troubleshooting skills.
Provide high-priority technical support to Premium customers, troubleshoot complex issues, and collaborate with Product and Engineering to resolve incidents. Requires 3+ years in technical/developer support and strong debugging skills in JavaScript or Python.
Provide high-priority technical support to Premium customers, diagnosing complex issues and collaborating with Engineering and Product to resolve them. Requires 3+ years in technical/developer support and strong debugging skills in JavaScript or Python.
Provide premier technical support for Skydio's autonomous UAS drone products to commercial customers in utilities, public safety, and infrastructure. Troubleshoot hardware, software, and cloud issues while driving customer satisfaction and retention.
Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end. Lead API launches, integration builds, and high-impact bug fixes while mentoring junior team members.
Support external developers integrating with Stripe by troubleshooting code, writing documentation, building internal tools, and collaborating with engineering teams. Requires 4+ years full-stack experience and strong communication skills.
Lead and manage a team of Technical Solutions Engineers supporting enterprise-scale Data & AI workloads on Databricks platforms. Drive AI-first support transformation, operational excellence, and hands-on technical escalations for Spark, streaming, and lakehouse technologies.
Provide post-sales technical support, troubleshooting, and configurations for a data security platform. Requires 5+ years in support, strong Linux/K8s/Docker/Python skills, and familiarity with HSM/KMS and crypto interfaces.
Build and maintain AI-powered workflows, backend services, and integrations to automate customer support operations using Python, JavaScript/TypeScript, SQL, and LLM platforms like OpenAI and Claude.
Build and maintain AI-powered workflows, systems integrations, and automation using Python, JavaScript/TypeScript, and SQL to improve customer support operations and tooling.
The Customer Engineer will help customers onboard, adopt, and grow on the Anyscale platform, troubleshooting and resolving technical issues. This role involves close coordination with engineering teams to debug complex issues and contribute to product improvement.
The Solutions Analyst is responsible for delivering and managing technical and integration interactions, troubleshooting complex technical issues, and advocating for customers. This role requires strong problem-solving skills and an in-depth understanding of the product.
Provide dedicated technical support for enterprise customers, troubleshooting complex issues with REST APIs, SSO/SAML/OAuth, cloud platforms, and search technologies while building customer relationships.
Provide dedicated proactive and reactive technical support for enterprise customers, troubleshooting complex issues across cloud, APIs, SSO, and search/knowledge systems while driving product improvements.
Customer Support Engineer providing technical support for AI inference and fine-tuning services on GPU clusters. Requires 5+ years customer-facing technical experience with strong AI/ML and infrastructure expertise.
Senior customer-facing Field Support Engineer providing technical authority for X-BAT AI-piloted VTOL aircraft systems, diagnosing avionics, propulsion, and mission system issues in deployed and test environments. Requires 8+ years aircraft/UAS maintenance experience and ability to travel/deploy with customers.
Serve as software SME for Fleet Support, triaging and root-causing issues across fielded aircraft, mission software, and ground control systems while bridging field issues to engineering teams. Requires 5+ years in robotics/autonomy, strong C++ and Python skills, and Linux/hardware debugging experience.
Lead the API Support team for a card issuing platform, managing 1-2 engineers while troubleshooting complex API issues, designing 24/7 incident response processes, and partnering with Product/Engineering on escalations. Hybrid NYC role requiring 3+ years technical customer-facing experience and prior management experience.
Tier 2 Incident Responder handling client onboarding, alert triage, vulnerability scans, and incident response for a cybersecurity platform. Requires 2-5 years of infosec experience and strong client communication skills.
Provide technical support for an AI platform, troubleshooting integrations and resolving customer issues while collaborating with product and engineering teams.
Provide technical product support for a fraud prevention SaaS platform, triaging tickets, monitoring system health, and collaborating with engineering on escalations. Requires 3+ years SaaS support experience and a technical bachelor's degree.
Serve as the named technical support contact for strategic enterprise accounts, owning end-to-end technical issue resolution and partnering with CS, Sales, and Applied AI teams. Requires 5+ years in escalated enterprise technical support, deep API/SaaS fluency, and experience with SSO/SAML/OAuth.
Technical Support Engineer providing break/fix and technical support for enterprise data platform customers using Trino/SEP/Galaxy. Requires 5+ years support experience and 3+ years with Big Data, Docker, Kubernetes, and cloud technologies.
Support ML infrastructure at scale: troubleshoot Kubernetes, GPU clusters, and distributed training systems while collaborating directly with engineering teams and customers.
Lead a remote US-based support engineering team, owning queue health, KPIs, scheduling, and quality while mentoring engineers and driving operational improvements for an AI workflow platform.
Embed with strategic public sector customers to implement security controls for OpenAI infrastructure deployments, ensuring secure design, production, and operations. Requires 5+ years in security engineering, active US clearance, and experience with cloud/K8s/Terraform.
Senior support engineer providing Tier 2 technical support for enterprise AI platform customers. Requires 5+ years SaaS support experience and strong skills in Python, cloud platforms, and API debugging.
Network support specialist for Stripe Terminal, troubleshooting hardware, connectivity, and integrations for enterprise users. Requires 5+ years in networking/IT infrastructure and strong troubleshooting skills.
Technical Support Engineer providing hands-on engineering and web development support to help customers integrate and troubleshoot Fin's AI Customer Agent product. Role involves debugging complex issues, building internal tools, and collaborating with product teams.
Technical Services Engineer providing expert troubleshooting and customer support for MongoDB products including Atlas and Cloud Manager. Requires deep systems, networking, storage, and database experience with coding ability. Hybrid or remote role on the West Coast with shift coverage.
The Fleet Support Specialist is a frontline technical authority responsible for maintaining operational readiness across Shield AI customer fleets. This role involves troubleshooting complex aircraft and system-level issues, supporting operators and Field Service Representatives, and partnering cross-functionally to resolve fleet-wide challenges.
Provide end-to-end support and troubleshooting for SDWAN networks (Versa Networks emphasis), VoIP, VPNs, routers, and firewalls for ISP/MSP customers. Requires 3-5 years experience with networking protocols and tools.
Lead global support strategy and operations for customer and consumer support at a fintech API company. Own SLAs, CSAT, incidents, and a Customer Success Package business while leading distributed teams and partnering with Product and Engineering.
Customer Support Engineer providing technical support and troubleshooting for Fivetran's API connectors, working with customers and dev teams to resolve issues. Requires 2+ years experience with APIs, databases, data warehouses, and strong communication skills.
Provide technical support and troubleshoot API and data pipeline issues for Fivetran customers. Requires 2+ years experience with APIs, databases, data warehouses like Snowflake, and strong communication skills.
Design, deploy, and maintain AV systems while supporting hybrid/remote events and executive conferencing needs. Requires 8+ years of AV experience, multiple professional certifications, and strong troubleshooting skills.
Leads technical support for Carbon's 3D printing customers, owning case resolution, troubleshooting hardware/software/materials, delivering trainings, and liaising with teams. Requires engineering/chemistry background, 5+ years experience, and 3D printing knowledge preferred.
Bridges Engineering and Customer Experience by investigating and resolving complex production issues, interfacing with vendor systems via SQL and APIs, committing backend fixes, and automating processes using AI and scripting.
Provides advanced technical support to external customers for the Viz.ai healthcare AI platform, troubleshooting issues across Linux VMs, AWS infrastructure, networks, and medical imaging systems. Collaborates with IT teams, monitors alerts, and contributes to product improvements via customer feedback.
Handles Tier 1 escalations for healthcare SaaS products, diagnosing software, configuration, and network issues while partnering with higher-tier teams. Requires 2+ years support experience, preferably in behavioral health settings, and strong troubleshooting skills.
Cloud Infrastructure Engineer dedicated to select enterprise customers, owning infrastructure stability, security remediation, release coordination, and technical support in cloud environments like GCP/AWS/Azure. Requires 3+ years in support/DevOps, cloud certifications, and coding in Java/Python.
Leads and scales technical support team for AI Sequencing product, managing KPIs across chat/email/Slack, building AI automations/knowledge base, and driving cross-functional fixes with Eng/PM. Requires 5+ years technical support with 2+ in leadership at B2B SaaS startups.
Serves as technical advisor for post-sales commercial customers, leading onboarding, implementation, optimization of AI code review tool in dev workflows, troubleshooting issues, and driving adoption through trainings and cross-team collaboration. Requires 2+ years customer-facing technical experience and strong dev tools knowledge.
Leads highest-level technical escalations for cloud storage support, delivers training, mentors engineers, and advises enterprise customers on best practices using deep expertise in AWS S3, networking, and distributed systems. Requires 10+ years experience and AWS certification.
Performs virtual site surveys, installs and configures restaurant POS hardware including networking equipment, troubleshoots issues, trains staff, and ensures site readiness. Requires 2-3 years restaurant/tech support experience and networking expertise.
Lead and mentor a team of Support Engineers for a data analytics SaaS platform, driving performance metrics, process improvements, and cross-functional collaboration. Requires 5+ years supporting data platforms and 2+ years people management.
Technical Support Engineer diagnosing and resolving complex technical issues for customers using Sigma's cloud analytics platform. Requires 2+ years in customer-facing technical roles, strong SQL skills, and a bachelor's degree in CS or related field.
Provide direct technical support to OpenAI customers, troubleshoot complex SaaS issues, automate processes with Python and AI tools, and partner with Product and Engineering to improve the customer experience. Requires 8+ years in technical support or user operations.
Lead and mentor a technical support team handling healthcare software applications. Manage SLAs, escalations, implementations, and team development in a hybrid environment.
Build and operationalize AI-powered support workflows and integrations across Decagon, Zendesk, and internal systems to improve customer and specialist experiences. Requires 3+ years shipping integrations/automations and hands-on LLM workflow experience.
Senior Cloud Support Engineer handling customer security issues for Snowflake's cloud data platform. Requires 5+ years technical support experience, cloud platform expertise, and strong IAM/security troubleshooting skills.
Provide high-priority technical support to Premium customers, troubleshoot complex issues, and collaborate with Product and Engineering to resolve incidents. Requires 3+ years in technical/developer support and strong debugging skills in JavaScript or Python.
Provide high-priority technical support to Premium customers, diagnosing complex issues and collaborating with Engineering and Product to resolve them. Requires 3+ years in technical/developer support and strong debugging skills in JavaScript or Python.
Provide premier technical support for Skydio's autonomous UAS drone products to commercial customers in utilities, public safety, and infrastructure. Troubleshoot hardware, software, and cloud issues while driving customer satisfaction and retention.
Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end. Lead API launches, integration builds, and high-impact bug fixes while mentoring junior team members.
Support external developers integrating with Stripe by troubleshooting code, writing documentation, building internal tools, and collaborating with engineering teams. Requires 4+ years full-stack experience and strong communication skills.
Lead and manage a team of Technical Solutions Engineers supporting enterprise-scale Data & AI workloads on Databricks platforms. Drive AI-first support transformation, operational excellence, and hands-on technical escalations for Spark, streaming, and lakehouse technologies.
Provide post-sales technical support, troubleshooting, and configurations for a data security platform. Requires 5+ years in support, strong Linux/K8s/Docker/Python skills, and familiarity with HSM/KMS and crypto interfaces.
Build and maintain AI-powered workflows, backend services, and integrations to automate customer support operations using Python, JavaScript/TypeScript, SQL, and LLM platforms like OpenAI and Claude.
Build and maintain AI-powered workflows, systems integrations, and automation using Python, JavaScript/TypeScript, and SQL to improve customer support operations and tooling.
The Customer Engineer will help customers onboard, adopt, and grow on the Anyscale platform, troubleshooting and resolving technical issues. This role involves close coordination with engineering teams to debug complex issues and contribute to product improvement.
The Solutions Analyst is responsible for delivering and managing technical and integration interactions, troubleshooting complex technical issues, and advocating for customers. This role requires strong problem-solving skills and an in-depth understanding of the product.
Provide dedicated technical support for enterprise customers, troubleshooting complex issues with REST APIs, SSO/SAML/OAuth, cloud platforms, and search technologies while building customer relationships.
Provide dedicated proactive and reactive technical support for enterprise customers, troubleshooting complex issues across cloud, APIs, SSO, and search/knowledge systems while driving product improvements.
Customer Support Engineer providing technical support for AI inference and fine-tuning services on GPU clusters. Requires 5+ years customer-facing technical experience with strong AI/ML and infrastructure expertise.
Senior customer-facing Field Support Engineer providing technical authority for X-BAT AI-piloted VTOL aircraft systems, diagnosing avionics, propulsion, and mission system issues in deployed and test environments. Requires 8+ years aircraft/UAS maintenance experience and ability to travel/deploy with customers.
Serve as software SME for Fleet Support, triaging and root-causing issues across fielded aircraft, mission software, and ground control systems while bridging field issues to engineering teams. Requires 5+ years in robotics/autonomy, strong C++ and Python skills, and Linux/hardware debugging experience.
Lead the API Support team for a card issuing platform, managing 1-2 engineers while troubleshooting complex API issues, designing 24/7 incident response processes, and partnering with Product/Engineering on escalations. Hybrid NYC role requiring 3+ years technical customer-facing experience and prior management experience.
Tier 2 Incident Responder handling client onboarding, alert triage, vulnerability scans, and incident response for a cybersecurity platform. Requires 2-5 years of infosec experience and strong client communication skills.
Provide technical support for an AI platform, troubleshooting integrations and resolving customer issues while collaborating with product and engineering teams.
Provide technical product support for a fraud prevention SaaS platform, triaging tickets, monitoring system health, and collaborating with engineering on escalations. Requires 3+ years SaaS support experience and a technical bachelor's degree.
Serve as the named technical support contact for strategic enterprise accounts, owning end-to-end technical issue resolution and partnering with CS, Sales, and Applied AI teams. Requires 5+ years in escalated enterprise technical support, deep API/SaaS fluency, and experience with SSO/SAML/OAuth.
Technical Support Engineer providing break/fix and technical support for enterprise data platform customers using Trino/SEP/Galaxy. Requires 5+ years support experience and 3+ years with Big Data, Docker, Kubernetes, and cloud technologies.
Support ML infrastructure at scale: troubleshoot Kubernetes, GPU clusters, and distributed training systems while collaborating directly with engineering teams and customers.
Lead a remote US-based support engineering team, owning queue health, KPIs, scheduling, and quality while mentoring engineers and driving operational improvements for an AI workflow platform.
Embed with strategic public sector customers to implement security controls for OpenAI infrastructure deployments, ensuring secure design, production, and operations. Requires 5+ years in security engineering, active US clearance, and experience with cloud/K8s/Terraform.
Senior support engineer providing Tier 2 technical support for enterprise AI platform customers. Requires 5+ years SaaS support experience and strong skills in Python, cloud platforms, and API debugging.
Network support specialist for Stripe Terminal, troubleshooting hardware, connectivity, and integrations for enterprise users. Requires 5+ years in networking/IT infrastructure and strong troubleshooting skills.
Technical Support Engineer providing hands-on engineering and web development support to help customers integrate and troubleshoot Fin's AI Customer Agent product. Role involves debugging complex issues, building internal tools, and collaborating with product teams.
Technical Services Engineer providing expert troubleshooting and customer support for MongoDB products including Atlas and Cloud Manager. Requires deep systems, networking, storage, and database experience with coding ability. Hybrid or remote role on the West Coast with shift coverage.
The Fleet Support Specialist is a frontline technical authority responsible for maintaining operational readiness across Shield AI customer fleets. This role involves troubleshooting complex aircraft and system-level issues, supporting operators and Field Service Representatives, and partnering cross-functionally to resolve fleet-wide challenges.
Provide end-to-end support and troubleshooting for SDWAN networks (Versa Networks emphasis), VoIP, VPNs, routers, and firewalls for ISP/MSP customers. Requires 3-5 years experience with networking protocols and tools.
Lead global support strategy and operations for customer and consumer support at a fintech API company. Own SLAs, CSAT, incidents, and a Customer Success Package business while leading distributed teams and partnering with Product and Engineering.
Customer Support Engineer providing technical support and troubleshooting for Fivetran's API connectors, working with customers and dev teams to resolve issues. Requires 2+ years experience with APIs, databases, data warehouses, and strong communication skills.
Provide technical support and troubleshoot API and data pipeline issues for Fivetran customers. Requires 2+ years experience with APIs, databases, data warehouses like Snowflake, and strong communication skills.
Design, deploy, and maintain AV systems while supporting hybrid/remote events and executive conferencing needs. Requires 8+ years of AV experience, multiple professional certifications, and strong troubleshooting skills.
Leads technical support for Carbon's 3D printing customers, owning case resolution, troubleshooting hardware/software/materials, delivering trainings, and liaising with teams. Requires engineering/chemistry background, 5+ years experience, and 3D printing knowledge preferred.
Bridges Engineering and Customer Experience by investigating and resolving complex production issues, interfacing with vendor systems via SQL and APIs, committing backend fixes, and automating processes using AI and scripting.
Provides advanced technical support to external customers for the Viz.ai healthcare AI platform, troubleshooting issues across Linux VMs, AWS infrastructure, networks, and medical imaging systems. Collaborates with IT teams, monitors alerts, and contributes to product improvements via customer feedback.
Handles Tier 1 escalations for healthcare SaaS products, diagnosing software, configuration, and network issues while partnering with higher-tier teams. Requires 2+ years support experience, preferably in behavioral health settings, and strong troubleshooting skills.
Cloud Infrastructure Engineer dedicated to select enterprise customers, owning infrastructure stability, security remediation, release coordination, and technical support in cloud environments like GCP/AWS/Azure. Requires 3+ years in support/DevOps, cloud certifications, and coding in Java/Python.
Leads and scales technical support team for AI Sequencing product, managing KPIs across chat/email/Slack, building AI automations/knowledge base, and driving cross-functional fixes with Eng/PM. Requires 5+ years technical support with 2+ in leadership at B2B SaaS startups.
Serves as technical advisor for post-sales commercial customers, leading onboarding, implementation, optimization of AI code review tool in dev workflows, troubleshooting issues, and driving adoption through trainings and cross-team collaboration. Requires 2+ years customer-facing technical experience and strong dev tools knowledge.
Leads highest-level technical escalations for cloud storage support, delivers training, mentors engineers, and advises enterprise customers on best practices using deep expertise in AWS S3, networking, and distributed systems. Requires 10+ years experience and AWS certification.
Performs virtual site surveys, installs and configures restaurant POS hardware including networking equipment, troubleshoots issues, trains staff, and ensures site readiness. Requires 2-3 years restaurant/tech support experience and networking expertise.