The Technical Support Engineer resolves customer architecture, performance, recovery, and security challenges while building diagnostics and automation tools. The role requires programming experience, production operations expertise, strong troubleshooting and communication skills, and a customer-focused mindset.

This role helps customers resolve architecture, performance, recovery, and security challenges while advocating for their needs internally. It also develops diagnostics, benchmarking, automation, and operational tooling, requiring programming and large-scale production administration experience.

Provides senior technical support for ClickHouse users and customers across Latin America and global regions, handling cases, troubleshooting databases and distributed systems, supporting technical pre-sales activities, and mentoring others. Requires strong communication and experience in support or related engineering roles.

Provides advanced technical support for OpenAI customers by troubleshooting APIs, integrations, authentication, and production incidents. The role requires 8+ years of relevant technical experience, strong enterprise communication, automation skills, and a customer-focused approach.

Own and resolve complex technical customer-support issues for an AI SaaS product, using APIs, SQL, logs, and production tooling while improving escalation quality and senior-agent capability. The role requires 3+ years of technical SaaS or cloud support experience and strong customer communication.

Provides Tier II/III support for enterprise environmental-obligation software, troubleshooting integrations, accounting workflows, reporting, and customer configurations. The role also contributes to QA testing and technical documentation and requires a bachelor’s degree or equivalent experience, strong Microsoft Office skills, and 0–4 years of support experience.

Provides advanced, customer-facing troubleshooting and technical solutions for strategic Databricks customers, specializing in Spark, data engineering, ML, and AI workloads. Requires 8+ years in distributed computing, production-scale Spark solutions, cloud and CI/CD expertise, and fluent Japanese with business-level English.

Own and operate wireless/corporate networks (Wi-Fi, campus LAN, remote access) across multi-site offices and industrial environments for an AI compute infrastructure company. Requires experience designing/deploying Wi-Fi in challenging RF settings, strong automation skills, and a focus on reliable, "boring" networks.

Provides high-volume phone and digital support to self-directed investors, including complex options order execution, position analysis, and brokerage platform assistance. Requires FINRA Series 3, 7, and 63 certifications, options and futures knowledge, and 2–3 years of related experience.

This role solves complex technical customer problems by debugging APIs, databases, logs, code, and production systems while partnering with Product and Engineering. It requires strong Python and SQL skills, clear communication, customer empathy, and a builder mindset; hardware-development experience is a plus.

Provides technical support and expert problem solving for enterprise MongoDB customers across databases, cloud infrastructure, architecture, performance, recovery, and security. The role requires strong troubleshooting, communication, customer-service, and systems or database experience.

The Support Engineer troubleshoots GitLab deployments for U.S. government and public-sector customers in secure, air-gapped, and regulated environments. The role combines Linux systems investigation, scripting, GitLab internals, customer support, documentation, automation, and cross-functional engineering collaboration.

Supports customers implementing a Customer Identity SaaS solution, owning technical issues from troubleshooting through resolution and collaborating across teams. Requires strong analytical and communication skills, substantial technical support or software development experience, and knowledge of authentication, security, and programming.

Leads remote technical and field support teams serving defense and federal government customers using Skydio drone, dock, cloud, and BVLOS products. The role requires substantial customer-support leadership, defense or federal UAS experience, direct people management, KPI ownership, and strong analytical skills.

Provides technical customer support for SDKs, APIs, and frontend integrations while debugging issues, creating proofs of concept, and partnering with Product and Engineering. Requires 2–3 years of frontend or similar technical experience and strong JavaScript, API, and communication skills.

Investigates complex customer escalations involving Real User Monitoring, telemetry, SDK behavior, and performance across web and mobile platforms. The role partners with Engineering and Product, mentors support teams, and develops technical expertise and enablement resources.

Provides advanced technical support and architectural guidance for Databricks Platform customers in Tokyo, troubleshooting complex data and cloud issues and coordinating escalations. Requires 4+ years of application development experience, strong SQL and Linux skills, cloud expertise, and Japanese-English proficiency.

Provides bilingual Spanish- and English-language technical support by troubleshooting customer issues, investigating bugs, analyzing root causes, and collaborating with engineering. Requires 2–3 years of relevant experience, strong communication skills, and familiarity with SaaS development processes.

Provides technical customer support for Rippling’s identity management products, troubleshooting SSO, provisioning, API, and authentication issues. Requires a bachelor’s degree, 1–4 years of technical support experience, and familiarity with identity providers, logs, permissions, and integration workflows.

Provides Tier 1 technical support by resolving configuration and networking issues, managing a high-volume ticket queue, and communicating clearly with users. The role requires foundational networking knowledge, cross-platform troubleshooting skills, and strong written communication.

Provides technical support for workflow automation, integrations, and performance issues across tickets, chat, and community forums. Requires 5+ years in technical support or customer-facing engineering, plus networking, JavaScript, Node.js, and Docker expertise.

Provides multi-channel technical support for Datadog customers, reproduces issues across integrations, and delivers product demos. The role requires 2+ years of SaaS support experience, troubleshooting or programming skills, basic Linux knowledge, and fluency in English and Japanese.

Provides multichannel technical support, troubleshooting, training, and product demonstrations for Datadog customers. The role requires at least two years of SaaS technical support experience, programming and Linux knowledge, strong communication skills, and business-level Japanese.

Provides client-facing technical support for Nerdio’s Microsoft cloud and end-user computing platform, including Azure Virtual Desktop, Windows 365, and Intune. The role requires at least two years of technical support or cloud infrastructure experience, strong troubleshooting skills, and clear communication with IT professionals.

Provides advanced technical support for enterprise MongoDB customers, troubleshooting database, application, infrastructure, networking, and storage issues. The role requires systems engineering expertise, coding or scripting ability, and US citizenship for FedRAMP access.

Own customer technical issues end-to-end by diagnosing production systems, configuration, integrations, and data flows. The role requires 3–6+ years of technical support or implementation experience, strong debugging skills, and a full-time in-office presence in New York City.

Provides hands-on technical support for enterprise customers using SDK and cloud products, reproducing bugs, debugging incidents, and coordinating escalations with engineering and product teams. Requires 3–5+ years of technical support or software engineering experience, strong troubleshooting skills, and a bachelor's degree or equivalent experience.

Owns high-severity enterprise customer issues for deployed agentic AI systems, diagnosing failures across AI behavior, workflows, integrations, and configuration. The role requires 6–9+ years of senior technical support, reliability, or production engineering experience, strong incident management, and clear customer communication.

Provides escalated technical support for GitLab customers by troubleshooting Linux, application, and DevOps issues, reproducing bugs, and contributing fixes. The role also mentors teammates, improves support content and processes, and collaborates across Product, Engineering, Infrastructure, Customer Success, and Sales.

Provides technical customer support for Hivemind software by triaging logs, configurations, APIs, deployments, integrations, and operational issues. The role requires 7+ years of customer-facing technical experience, strong troubleshooting and communication skills, C++ literacy, and familiarity with deployed or edge systems.

Provides technical support for Dialpad’s cloud communications platform, handling carrier escalations, VoIP and network troubleshooting, and complex customer issues. Requires at least three years of telecom, carrier, or VoIP support experience and familiarity with SIP, networking, ticketing systems, and Wireshark.

Supports technical customers running production ML workloads by diagnosing distributed systems, Kubernetes, GPU, networking, storage, and inference issues. The role also drives reliability improvements, tooling, observability, and operational guidance across platform engineering teams.

Leads and scales a global technical support engineering team serving strategic enterprise customers, resolving complex escalations and improving support systems. Requires 10+ years in technical support or software engineering and 5+ years managing technical teams.

Leads a hands-on Technical Solutions Engineering team supporting enterprise insurance partners, owning queue operations, incident response, SLAs, automation, and launch readiness. Requires 5+ years in software, 3+ years managing engineers, strong coding and observability skills, and experience with regulated enterprise customers.

Leads end-to-end material planning and inventory execution for production and NPI aerospace hardware programs. The role requires 5+ years in manufacturing supply chain or inventory planning, strong MRP/ERP expertise, advanced Excel skills, and cross-functional problem solving.

Provides first-line technical support for ClickHouse users, customers, and prospects across EMEA and globally as needed. The role handles technical cases, develops customer-facing solutions and content, supports pre- and post-sales activities, and collaborates with engineering and product teams.

Supports clients with portfolio data feeds, data-product functionality, verification issues, and processing bugs. The role requires 2+ years in the financial investment or advisory industry, strong communication skills, and familiarity with financial-services systems.

Supports Sky Road financial software clients by troubleshooting trade workflows, templates, permissions, layouts, and onboarding configurations. The role requires support experience, familiarity with trade and order management workflows, financial data knowledge, and strong Excel skills.

Provides advanced technical support for enterprise MongoDB customers, troubleshooting database, infrastructure, networking, storage, and cloud issues. The role also develops diagnostic tools, advocates for customer needs, and mentors team members.

Provides advanced technical support to major customers by troubleshooting MongoDB deployments across applications, databases, infrastructure, and storage. The role requires 6+ years of systems engineering experience, strong networking and diagnostic skills, and customer-focused communication.

Provides technical support, customer-facing account management, and professional services for OPSWAT product implementations in Bangalore. The role requires strong Windows expertise, troubleshooting and communication skills, cybersecurity and networking foundations, and a bachelor's degree or equivalent experience.

Leads a blended technical support and services organization, improving frontline resolution, escalations, integrations, and customer-facing technical delivery. Requires 8+ years in technical support or related post-sales functions and 3+ years managing technical customer-facing teams.

Provides expert Apache Airflow troubleshooting and guidance to customers using a managed Airflow service. The role requires data engineering experience, Python, Airflow administration, containers, distributed cloud systems, strong communication, and customer-focused problem solving.

Provides expert technical support for a cloud-native security platform, troubleshooting cloud integrations, Kubernetes workloads, vulnerability findings, and runtime defense across AWS, Azure, and GCP. The role requires 5+ years of customer-facing technical experience, cloud security expertise, and strong debugging skills.

Provides bilingual technical support to customer developers integrating NMI payment APIs and SDKs. The role requires professional Spanish and English fluency, coding experience in Objective-C or another listed language, operating-system knowledge, and basic networking skills.

Leads technical customer escalations, incident reviews, team coaching, onboarding, and process improvement within a remote support organization. Requires at least five years of client-facing technical support experience and strong communication, reporting, and project management skills.

Provides technical support to healthcare clients by troubleshooting AI product issues, investigating root causes with SQL and logs, and advising on configurations. Requires technical proficiency, problem-solving, and customer-facing skills; 0-3 years experience.

Provides technical support for Twilio customers using email infrastructure, APIs, SDKs, and cloud solutions. The role requires 3+ years of experience, strong networking and email-protocol knowledge, excellent communication, and flexibility for EMEA customer shifts.

Provides dedicated technical support and proactive guidance to strategic customers, troubleshooting APIs, cloud solutions, code, and networks while coordinating with product and engineering teams. Requires 4–6+ years of relevant experience and strong customer communication skills.

Provides technical customer support for onboarding, compliance, account, and phone-number issues while helping prevent fraud and protect account security. The role requires English and Spanish fluency, ticket and live-support experience, strong escalation handling, and occasional weekend or holiday availability.