Senior Technical Customer Support Engineer
Provides senior technical support for ClickHouse users and customers across Latin America and global regions, handling cases, troubleshooting databases and distributed systems, supporting technical pre-sales activities, and mentoring others. Requires strong communication and experience in support or related engineering roles.
About the job
Responsibilities
- Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community channels, and meetings.
- Triage and resolve technical support tickets while providing professional responses and guidance within service-level agreements.
- Develop solutions using ClickHouse Cloud and ClickHouse open source for documentation, knowledge bases, blogs, meetups, webinars, and training.
- Partner with Support Services, Engineering, Go-to-Market, and Product Management teams to define functionality needed by users and customers.
- Support pre-sales and post-sales activities, including technically complex proofs of concept.
- Provide on-call coverage and availability for high-quality 24x7 support in a global, distributed environment.
- Mentor and train colleagues, users, and customers, and share technical knowledge.
- Build trusted relationships with colleagues, customers, and partners.
- Suggest and implement improvements to Support processes.
Requirements
- Senior technical experience in support engineering or a related role such as consulting, database administration, site reliability engineering, solutions engineering, software engineering, or systems engineering.
- Technical breadth and depth in ClickHouse open source or ClickHouse Cloud, or relevant domains including SQL databases, OLAP, cloud-native SaaS, and distributed systems.
- Availability aligned with required schedules for global 24x7 support coverage.
- Strong communication skills and the ability to work fully remotely with reliable connectivity.
- Teamwork, empathy, curiosity, self-direction, and a continuous-learning mindset.
- Ability to build trusted relationships with customers, colleagues, and partners.
Nice-to-haves
- Experience with ClickHouse.
- Experience using, participating in, or contributing to open-source technologies.
- Experience with Azure, Google Cloud, or AWS.
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.
Compensation and Benefits
- Flexible work environment at a globally distributed, remote-friendly company.
- Employer healthcare contributions.
- Company stock options for new team members.
- Flexible time off in the United States and generous entitlement in other countries.
- USD $500 home-office setup allowance for remote employees.
- Opportunities to participate in company-wide global gatherings.
Skills
ClickHouse, SQL, Olap, Distributed Systems, SaaS, AWS, Azure, GCP, Kafka, Kinesis, Spark, RabbitMQ, Open Source
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