Leads the engineering team responsible for Dialpad’s real-time calling experience across frontend, backend, and hardware. The role combines people leadership with hands-on technical direction in WebRTC, SIP, contact center systems, cloud-native architecture, and AI-assisted development.

Provides technical customer support by owning escalated issues, troubleshooting and documenting bugs, coordinating with Engineering and Product teams, and coaching support staff. The role requires at least six years of customer support experience and fluency in Japanese and English.

Drives net-new customer acquisition and revenue for Twilio’s communications API platform, partnering with technical customers and cross-functional teams to design solutions. Requires at least one year of sales development, business development, or closing experience and strong solution-selling communication skills.

Generates new business opportunities through multi-channel prospecting, personalized outreach, account research, and collaboration with Account Executives. The role requires fluent German, resilience, a goal-oriented mindset, and comfort in a fast-moving environment.

Provides technical support for Dialpad’s cloud communications platform, handling carrier escalations, VoIP and network troubleshooting, and complex customer issues. Requires at least three years of telecom, carrier, or VoIP support experience and familiarity with SIP, networking, ticketing systems, and Wireshark.

Product Manager responsible for shaping communications-focused product vision, strategy, and roadmap, leading launches, and partnering across teams on execution, partnerships, and data-driven business performance. Requires a relevant bachelor’s degree and at least three years of product management experience.

This customer-facing technical role leads strategic customer onboarding, adoption, troubleshooting, and ongoing technical guidance for Tailscale. It requires 6+ years in a technical role, enterprise consulting experience, and strong networking, security, cloud, and DevOps expertise.

Manages and expands a portfolio of existing Dialpad customers for T-Mobile, owning account strategy, pipeline generation, forecasting, and revenue growth. Requires 3–5+ years in closing sales, SaaS experience, consultative selling skills, and the ability to influence senior stakeholders.

Creates technically accurate educational content, tutorials, guides, demos, and comparison resources that help enterprise and technical audiences discover and adopt Tailscale. The role combines technical writing, growth content marketing, SEO, AI-assisted content production, and cross-functional collaboration.

Investigates fraudulent activity and non-compliant traffic, identifies bad actors and emerging trends, and recommends preventative measures. The role requires customer-facing communication skills, adaptability in a fast-paced environment, and willingness to work non-traditional schedules.

Leads the architecture and delivery of production-ready software and AI prototypes, establishes engineering standards, and mentors peers. Requires 12+ years of software development experience, broad programming and application framework expertise, database knowledge, and strong autonomy.

Own the architecture and end-to-end development of a security product’s API and UI, integrating high-volume telemetry, alerting, classification, and cloud audit data. The role requires production-grade Go experience, full-stack range, distributed systems expertise, and strong architectural judgment.

Leads LiveKit’s Product-Led Growth squad, owning the developer journey from acquisition through activation, adoption, and expansion. The role requires 8+ years of senior product management experience, strong PLG and quantitative expertise, technical fluency, and cross-functional leadership.

Own the full enterprise sales cycle, from strategic prospecting and discovery through demonstrations, contracting, and close. The role requires at least five years of sales experience and expertise managing complex deals across multiple stakeholders, ideally in SaaS, telecommunications, contact center, or unified communications.

Leads technical customer escalations, incident reviews, team coaching, onboarding, and process improvement within a remote support organization. Requires at least five years of client-facing technical support experience and strong communication, reporting, and project management skills.

Leads product strategy and roadmap for LiveKit’s telephony platform, spanning SIP interoperability, native phone numbers, global expansion, customer workflows, and unit economics. Requires 8+ years of senior product management experience, strong technical systems understanding, and experience with developer-facing or communications products.

The Senior Impartner Administrator will own and scale Twilio’s partner relationship management infrastructure, integrating Impartner with Salesforce and automating partner, lead, deal, and enablement workflows. The role requires 5+ years of PRM administration experience plus Impartner and Salesforce Administrator certifications.

Manages and matures enterprise security risk operations, including risk assessments, registers, treatment strategies, reporting, automation, and audit coordination. Requires at least five years of security-focused risk management experience and familiarity with established risk frameworks and technical control environments.

Supports Deal Desk velocity through financial modeling, reporting, workflow automation, and commercial-system operations. The role partners with Finance, Sales, Legal, Product, and Operations and requires strong analytical skills, advanced spreadsheet modeling, and at least three years of relevant experience.

Manages post-sales relationships for enterprise customers, driving adoption, measurable value, retention, and renewal. The role requires 8+ years of SaaS customer success experience, telecommunications or contact center knowledge, executive communication skills, and experience with large enterprise accounts.

Leads a strategic Account Executive team focused on expanding existing enterprise customer relationships across Southern Europe. The role requires sales-management experience in CPaaS, communications, or API businesses, strong forecasting and territory-planning skills, and English plus French, Spanish, or Hebrew.

Investigates telecom billing discrepancies, fraud, and disputes involving customers and carriers, using call and messaging data to build evidence, negotiate resolutions, and reconcile accounts. Requires 8+ years of relevant telecom billing, revenue assurance, or CPaaS fraud experience.

Builds production-grade full-stack AI applications, combining React interfaces with scalable backend and data infrastructure. The role requires 6+ years of software or data engineering experience, project leadership, and expertise in distributed systems, data modeling, warehousing, ETL, and pipelines.

Build and lead the evolution of Twilio’s large-scale observability platform, including telemetry pipelines, query systems, developer tooling, and standards. The role requires expertise in observability systems, distributed systems, cloud infrastructure, and modern programming languages.

Owns the Impartner partner relationship management platform and roadmap, connecting partner operations with Salesforce and broader go-to-market systems. The role requires deep Impartner expertise, Salesforce experience, product ownership or business analysis background, and strong cross-functional delivery skills.

The Senior Field Enablement Business Partner designs and delivers strategic enablement programs for Global Customer Services, using performance data, adult learning principles, and modern enablement technology to improve productivity and revenue effectiveness. The role requires at least five years of relevant experience and is based remotely in select Canadian provinces.

Own end-to-end marketing analytics, funnel measurement, and ROI analyses while translating Media Mix Modeling outputs into budget, channel, and campaign decisions. The role requires 6+ years of analytics or data science experience, strong Python and SQL skills, statistical grounding, and senior stakeholder influence.

Leads a global Fraud Operations team, overseeing case prioritization, service-level performance, incident response, coaching, and cross-functional risk mitigation. Requires people-management experience and fraud, abuse, or compliance expertise in e-commerce, fintech, or telecommunications.

Senior commercial counsel will support Twilio’s enterprise sales organization by managing complex technology transactions and advising internal clients on contract, compliance, and business risk. The role requires a J.D., bar eligibility, and at least six years of commercial transactions experience.

Leads a senior engineering team responsible for highly reliable, low-latency voice media infrastructure at global scale. The role requires engineering management experience, distributed-systems expertise, backend architecture skills, and familiarity with real-time communications or media processing.

Provides technical support for Twilio customers using email infrastructure, APIs, SDKs, and cloud solutions. The role requires 3+ years of experience, strong networking and email-protocol knowledge, excellent communication, and flexibility for EMEA customer shifts.

Provides dedicated technical support and proactive guidance to strategic customers, troubleshooting APIs, cloud solutions, code, and networks while coordinating with product and engineering teams. Requires 4–6+ years of relevant experience and strong customer communication skills.

Owns Twilio’s Japan field marketing strategy across brand building, demand generation, account-based marketing, partner programs, and pipeline acceleration. The role requires 7–10 years of B2B marketing experience in Japan, strong commercial acumen, and close collaboration with sales and regional marketing teams.

Leads technical pre-sales for Twilio’s communications platform across strategic EMEA accounts, including discovery, architecture, demonstrations, proof-of-concepts, and RFP support. Requires at least three years of technical pre-sales experience and knowledge of communications protocols, cloud platforms, coding, and REST APIs.

The Enterprise Account Executive will acquire and expand high-value customers across UK/I/Northern Europe, managing complex sales cycles from prospecting through contract closure. The role requires 8+ years of enterprise sales experience, consultative selling expertise, and success closing technical solutions with large organizations.

Own enterprise customer acquisition and complex deal execution for Twilio’s communications business across the UK and Ireland. The role requires 8+ years of enterprise sales experience, consultative selling expertise, and a strong record of closing high-value technical solutions.

Leads the architecture, configuration, integration, implementation, and production support of Zuora Billing across finance and accounting processes. The role requires expertise in Zuora subscriptions, product and pricing configuration, enterprise integrations, reconciliations, and global billing operations.

Leads technical response to security events across cloud infrastructure, services, and applications, covering triage, containment, remediation, automation, and post-incident improvements. Requires 3+ years of cloud security incident response experience and expertise with SIEM, SOAR, and major cloud platforms.

Provides technical customer support for onboarding, compliance, account, and phone-number issues while helping prevent fraud and protect account security. The role requires English and Spanish fluency, ticket and live-support experience, strong escalation handling, and occasional weekend or holiday availability.

Designs and manages compensation programs for Go-to-Market and Marketing organizations, advising leaders on pay structures, equity, market pricing, cycles, and pay equity. Requires a bachelor’s degree or equivalent experience, 8+ years of relevant experience, strong analytics, and HRIS expertise.

Leads technical pre-sales engagements for Twilio’s communications products, partnering with Account Executives on discovery, demonstrations, proofs of concept, and solution architecture. Requires substantial pre-sales or technical consulting experience, software development knowledge, and proficient German.

Investigates fraud, abuse, and compliance cases across Twilio’s voice, SMS, and email platforms, using traffic data to detect bad actors and prevent non-compliant activity. The role requires 1–2 years of relevant experience, strong communication, customer focus, and schedule flexibility.

Leads senior engineers building and operating Twilio’s low-latency, real-time media processing systems. The role requires substantial engineering management experience, backend and distributed-systems expertise, and knowledge of Voice/VoIP infrastructure, reliability, and cloud platforms.

The New Business Account Executive will prospect, sell, and close complex multi-product opportunities across Twilio’s communications and data platform. The role requires 12 years of full-cycle sales experience, strategic enterprise selling expertise, and experience with high-tech enterprises in Southeast Asia and India.

Leads a technically hands-on Machine Learning team building foundational conversational AI platform capabilities and production-grade ML systems. The role requires 10+ years of applied ML or AI experience, team leadership, cloud expertise, and deep knowledge of LLM and MLOps technologies.

Defines company-wide architectural vision and standards across distributed systems and platforms, solving complex technical challenges and mentoring senior engineering talent. Requires 15+ years of experience and expertise in large-scale architecture, reliability, scalability, security, and strategic technical leadership.

Leads customer-facing software implementation programs for Twilio Professional Services, managing scope, budgets, timelines, technical delivery, and stakeholder communication. Requires 5+ years of software implementation or program management experience, strong API and integration troubleshooting skills, and the ability to advise customers and lead technical teams.

Build and lead production-grade full-stack AI and data applications supporting Twilio’s business functions, with a focus on scalable infrastructure and customer-support transformation. The role requires 8+ years of software or data engineering experience, technical leadership, and expertise in distributed systems and modern web technologies.

Builds and operates Twilio’s global corporate network, VPN, zero-trust access, and cloud connectivity while monitoring performance and resolving incidents. The role requires substantial experience with Cisco, Palo Alto Networks, AWS networking, security protocols, and enterprise troubleshooting.

Owns Senders and Numbers products, creating streamlined onboarding experiences while maintaining telecommunications compliance. The role requires 8+ years of SaaS, IaaS, or PaaS product management experience, strong analytical and technical skills, and a bachelor's degree or equivalent experience.