Senior Telecom Billing Specialist
Investigates telecom billing discrepancies, fraud, and disputes involving customers and carriers, using call and messaging data to build evidence, negotiate resolutions, and reconcile accounts. Requires 8+ years of relevant telecom billing, revenue assurance, or CPaaS fraud experience.
About the job
Responsibilities
- Advise account managers, accounting, and management on best practices for handling billing disputes.
- Negotiate with customers and carriers using contractual terms and industry norms.
- Identify and analyze fraudulent misuse, including Artificially Inflated Traffic (AIT), International Revenue Share Fraud (IRSF), and billing errors such as rate differences.
- Own the end-to-end lifecycle of customer and vendor disputes, from intake and initiation through tracking and documented resolution.
- Resolve discrepancies, overcharges, and unpaid balances caused by quantities, rates, currency, and other root causes.
- Analyze call and messaging data to identify billing mismatches and fraud evidence.
- Build dashboards communicating key dispute-lifecycle metrics.
- Read contracts and interpret expected invoices against actual invoices.
- Negotiate dispute resolutions, settlements, and payment terms in accordance with company practices.
- Partner with data analytics, engineering, and accounting to reconcile accounts.
Requirements
- 8+ years of professional experience in telecom billing, revenue assurance, wholesale SMS billing settlements, and/or CPaaS fraud operations.
- Strong written and verbal communication skills.
- Experience negotiating disputes with customers or vendors.
- Experience in collections, dispute resolution, or billing analysis.
- Experience in project management.
- Experience using Excel or Google Sheets, Looker, or SQL for data analysis.
Nice-to-haves
- Understanding of the A2P SMS ecosystem, international traffic routing, IRSF, AIT, and ecosystem profit chains.
- Familiarity with AIT and fraud-handling frameworks from i3forum, GSMA, MEF, or ITW Global Leaders’ Forum.
- Understanding of Call Detail Records (CDRs) and experience building dispute case files.
- Experience with Airtable or dashboard development.
- Experience in telecom, technology, or consulting.
- Advanced data analysis experience with Python or scripting.
- Experience with AI and automation tools.
Compensation and benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare.
- Retirement savings program.
- Occasional travel may be required for project or team meetings.
Skills
Excel, Google Sheets, Looker, SQL, Python, Airtable, Telecom Billing, Revenue Assurance, A2P Sms, Irsf, Artificially Inflated Traffic, Call Detail Records, Project Management, Data Analysis, Dashboard Development
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