Account Executive
The New Business Account Executive will prospect, sell, and close complex multi-product opportunities across Twilio’s communications and data platform. The role requires 12 years of full-cycle sales experience, strategic enterprise selling expertise, and experience with high-tech enterprises in Southeast Asia and India.
About the job
Responsibilities
- Acquire new customers across the full Twilio portfolio, with responsibility for incremental Account Contract Value (iACV).
- Lead analytical, consultative sales cycles and develop strategic customer relationships.
- Build trusted relationships with enterprise stakeholders, including C-suite leaders.
- Prospect across assigned verticals and regions, understand business and technical requirements, and partner with Specialist Sales on complex deals.
- Collaborate with Product Specialists, Value Engineering, Enterprise Strategists, Finance, Legal, Pricing, Product, Operations, Services, and GTM Strategy & Operations.
- Design customer contracts that balance customer requirements with business needs.
- Manage multiple projects and deals across shifting priorities.
- Develop long-range territory strategies and sales plans.
- Represent customer needs to product and carrier-relations teams.
- Build expertise in unified communications, data platforms, and relevant vertical industries.
- Explain the value of a unified go-to-market organization to enterprise clients.
- Maintain accurate pipeline and forecasts in Salesforce.
Requirements
- Track record of selling and closing in cloud communications and customer data platform markets, including multi-product adoption.
- 12 years of total full-cycle sales experience.
- At least 5 years managing or leading quantitative, highly analytical products or solutions for customers.
- Experience selling technical SaaS, CPaaS, or data platforms through strategic partnerships rather than transactional sales.
- Experience with outbound prospecting and total-account relationship strategies.
- Proven consultative technical solution-selling experience, including deep discovery and translating customer pain points into integrated SaaS and API solutions.
- Ability to influence business and technical leaders on the value of integrated data and AI.
- Experience using data to develop accounts, identify opportunities, and demonstrate value.
- Track record managing business forecasts and financial models.
- Entrepreneurial mindset and willingness to define processes and build programs.
- Record of delivering market-driven results for scale and enterprise customers.
- Excellent verbal and written English communication skills.
- Experience managing high-tech enterprises in South East Asia and India.
- Bachelor’s degree or equivalent experience.
Nice-to-haves
- Deep experience with CPaaS, data platforms, or global communications platforms.
- Domain expertise in Retail, eCommerce, DevOps, Fintech, Insurance, advertising optimization, banking, security, software, SaaS, CPaaS, or PaaS.
Compensation and Benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare.
- Retirement savings program.
- Up to 30% travel is anticipated.
Skills
Salesforce, SaaS, Cpaas, Data Platforms, Cloud Communications, Consultative Selling, Solution Selling, Api Solutions, Artificial Intelligence, Financial Modeling, Forecasting, CRM
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