Senior Impartner Admin, PRM

Responsibilities

• Own platform administration: Manage day-to-day technical operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding.
• Maintain CRM synchronization: Configure, monitor, and troubleshoot data synchronization between Impartner and Salesforce, ensuring leads, accounts, and custom deal-registration data flow accurately across both systems.
• Build automated workflows: Develop code-free partner lifecycles using Impartner Journey Builder, including milestone alerts, automated tier progressions, and customized onboarding tracks.
• Support channel enablement: Architect and maintain partner competency programs, training modules, and certification pathways within the portal.
• Manage lead and deal flow: Oversee lead-distribution algorithms, deal-registration routing, and Market Development Funds application and claim workflows.
• Enforce platform governance: Audit system logs, data health, and security rules, and ensure compliance with corporate data-protection standards and platform updates across Impartner and Salesforce.
• Drive UAT and testing: Conduct technical vetting, develop testing protocols in sandbox environments, and execute production deployments for tool integrations and module releases.

Requirements

• 5+ years of dedicated experience administering an enterprise Partner Relationship Management tool, with deep Impartner PRM expertise.
• Impartner Certified Administrator credential and completion of relevant Impartner technical training or administrator programs.
• Current Salesforce Certified Administrator credential; Advanced Administrator or Platform App Builder certification is highly desired.
• Experience managing API integrations, mapping custom fields between PRM and Salesforce, and resolving synchronization-log exceptions.
• Experience building operational dashboards and custom reports and auditing data integrity across integrated systems.
• Demonstrated ability to manage project timelines, organize technical backlogs, and translate go-to-market logic into system configurations.

Nice-to-haves

• Jira and Confluence experience.
• Basic HTML and CSS knowledge for portal layout styling or specialized workflow scripts.
• Experience with Cloud Coach and professional-services workflows.
• Experience managing multi-currency, localized, or multilingual partner portals for a global channel ecosystem.

Compensation and Benefits

• Estimated pay range: $99,760–$124,700.
• Target bonus: 12.5%.
• Benefits may include competitive pay, paid time off, parental and wellness leave, healthcare, retirement savings, incentive programs, commissions, equity grants, and health and wellness benefits; offerings vary by location.
• Occasional travel may be required for project or team meetings.