Staff Impartner Product Owner, PRM

Responsibilities

• Act as the primary subject matter expert and trusted advisor for the Impartner PRM platform, defining and aligning on partner portal workflows, deal registration policies, and lead distribution procedures.
• Serve as the strategic liaison between Partner teams and technical teams, ensuring business requirements are documented, articulating the “what” and “why,” for platform developers.
• Analyze and document "as-is" and "to-be" process flows to identify gaps, friction points, and automation opportunities converted into technical requirements.
• Maintain a holistic view of Salesforce and Impartner sync logic, user personas, and data flows to ensure configurations do not break upstream or downstream GTM systems.
• Partner with solution architects and development teams to design scalable integrations between Salesforce.com, Impartner, and adjacent technologies like marketing automation or ERP.
• Collaborate with end-users, technical squads, and change enablement teams from discovery through requirements, build, UAT, and deployment.
• Maintain a quarterly operational roadmap of enhancements for partner experience, targeting channel efficiency, accurate pipeline reporting, and scale readiness.
• Set and track critical metrics for initiatives, ensuring success through partner adoption and operational targets.

Qualifications

Required:

• 8+ years hands-on experience configuring, managing, or owning the Impartner PRM platform (including Deal Registration, Partner Analytics, or Locator). Impartner Certified Administrator preferred.
• 5+ years experience with Salesforce.com (CRM), deep understanding of standard objects (Accounts, Contacts, Leads, Opportunities) and sync with external PRM tools.
• 6-8 years of product ownership, product management, or business analysis experience in an agile environment.
• Demonstrated ability to document complex workflows and perform to-be gap analyses.
• Strong presentation, communication, and facilitation skills with track record of aligning diverse stakeholders.
• Success in running project timelines, managing backlogs, communicating across units, and driving decisions.

Desired:

• Salesforce Certified Administrator.
• Experience in Agile methodology (Scaled Agile / SAFe a plus).
• Experience consolidating partner portals or CRM systems from M&A.
• Experience with Cloud Coach and Professional Services workflow.
• Experience with global GTM or Channel Operations, navigating localization or currency requirements.
• Familiarity with Jira, Confluence, and Airtable.