Fraud Specialist 1
Investigates fraudulent activity and non-compliant traffic, identifies bad actors and emerging trends, and recommends preventative measures. The role requires customer-facing communication skills, adaptability in a fast-paced environment, and willingness to work non-traditional schedules.
About the job
Responsibilities
- Investigate cases quickly and efficiently.
- Analyze non-compliant traffic to understand bad-actor behavior and develop subject-matter expertise in fraud investigations.
- Protect Twilio customers and consumers by identifying bad actors, fraudulent activity, and evolving tactics.
- Take daily action to stop bad actors and fraudulent activity while minimizing false positives.
- Identify trends and root-cause gaps, and recommend preventative solutions.
Requirements
- Willingness to work a non-traditional schedule, including weekends, holidays, and evenings as required.
- Experience working in a fast-paced, ambiguous environment with a strong bias for action.
- Previous experience in customer service or a customer-facing role requiring effective and empathetic communication.
Nice-to-haves
- Basic knowledge of SQL, Looker, Tableau, or similar data extraction and visualization tools.
- Basic understanding of APIs and related technologies.
- 1–2 years of experience working in a queue-based or contact-center environment.
Compensation and Benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare benefits.
- Retirement savings program.
- Occasional travel may be required for project or team meetings.
Skills
SQL, Looker, Tableau, APIs, Data Extraction, Data Visualization, Fraud Investigation
Similar jobs
Business Operations jobs
Improbable
Remote
Generalist operator working directly with the GM across strategy, fundraising, partnerships, hiring, and operations. The role requires strong ownership, analytical and written communication skills, comfort with ambiguity, and the ability to execute in a lean AI-focused company.
Twilio
Estonia
Investigates compliance, fraud, and abuse cases to protect customers and carriers, using traffic data and investigative tools to identify bad actors and prevent non-compliant activity. Requires 1–2 years of relevant experience, strong communication skills, and willingness to work Tuesday–Saturday shifts.
Imprint
Remote
Reviews applications, account cases, and live transactions to identify and resolve first- and third-party fraud while meeting service and fraud-loss KPIs. Requires at least two years of relevant fraud investigation experience and strong analytical, communication, and organizational skills.
Twilio
Estonia
Leads a global Fraud Operations team, overseeing case prioritization, service-level performance, incident response, coaching, and cross-functional risk mitigation. Requires people-management experience and fraud, abuse, or compliance expertise in e-commerce, fintech, or telecommunications.
Ascertain
Remote
Leads and develops a remote team of Partner Operations professionals supporting healthcare payer workflows and customer outcomes. Requires 5+ years of healthcare operations experience, 2+ years supervising operational teams, and strong coaching and performance-management skills.