Compliance Operations Specialist
Investigates compliance, fraud, and abuse cases to protect customers and carriers, using traffic data and investigative tools to identify bad actors and prevent non-compliant activity. Requires 1–2 years of relevant experience, strong communication skills, and willingness to work Tuesday–Saturday shifts.
About the job
Responsibilities
- Investigate compliance cases efficiently and analyze bad-actor behavior.
- Identify bad actors, non-compliant activity, and evolving tactics; take action to protect customers and consumers while minimizing false positives.
- Identify trends and root-cause gaps, and recommend preventative solutions.
- Analyze call-detail records and aggregate traffic data to identify patterns and determine actions.
- Resolve urgent issues affecting businesses, carriers, and consumers worldwide.
- Use internal tools and investigative techniques to detect and prevent non-compliant activity.
- Support customers by email and help resolve issues with customers and carriers.
Requirements
- 1–2 years of experience in KYC, fraud, abuse, or compliance within e-commerce, fintech, or telecommunications.
- Willingness to work a non-traditional Tuesday–Saturday schedule, including holidays when required.
- Experience working in a fast-paced, ambiguous environment with a bias for action.
- Customer-focused, empathetic, detail-oriented, and organized.
- Strong written and verbal communication skills.
- Ability to collaborate with communications partners and industry stakeholders.
- Strong time-management skills and ability to work under pressure.
Nice-to-haves
- Basic knowledge of SQL, Looker, Tableau, or similar data extraction and visualization tools.
- Basic understanding of APIs and related technologies.
- Telecommunications experience.
Skills
Kyc, Fraud Detection, Compliance, SQL, Looker, Tableau, APIs, Telecommunications, Data Analysis, Customer Support
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