Software Architect

Responsibilities

• Set and communicate long-term architectural vision, aligning teams and leadership across Twilio.
• Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments.
• Solve complex, ambiguous technical challenges at platform and company-wide scale.
• Mentor and guide principal and staff engineers, fostering engineering excellence and continuous improvement.
• Partner with product, engineering, and executive leaders to shape strategic direction and technical investments.

Requirements

• 15+ years of experience designing and scaling distributed systems and platforms.
• Ability to set technical vision and strategy at an enterprise or company-wide level.
• Expertise in system design, reliability, scalability, security, and cost optimization for large-scale architectures.
• Experience leading cross-functional initiatives and resolving highly complex, ambiguous technical problems.
• Proven record of mentoring senior engineering talent and elevating organizational standards.
• Exceptional written and verbal communication, influence, and leadership skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Nice-to-haves

• Experience with cloud-native, multi-region systems and architecture patterns.
• History of driving adoption of engineering standards across multiple business units or product lines.
• Experience with observability, platform capabilities, and data architecture at scale.
• Open-source project leadership or significant external technical impact.
• Prior experience in high-growth SaaS, communications, or platform companies.

Compensation and Benefits

• Competitive pay.
• Generous time off.
• Parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Benefits vary by location.

Travel

• Occasional travel may be required for project or team in-person meetings.