Senior Engineering Manager, Voice and Video
Leads a senior engineering team responsible for highly reliable, low-latency voice media infrastructure at global scale. The role requires engineering management experience, distributed-systems expertise, backend architecture skills, and familiarity with real-time communications or media processing.
About the job
Responsibilities
- Lead a team of senior engineers developing Twilio's next-generation media processing stack.
- Drive technical architecture decisions for low-latency, high-throughput media systems.
- Collaborate with product, platform, and engineering teams to define technical roadmaps.
- Establish engineering excellence through code quality standards, testing practices, and operational reliability.
- Mentor engineers and provide technical guidance on complex media-processing challenges.
- Balance technical debt reduction with feature development while maintaining service reliability.
- Build and evolve systems handling real-time media processing at scale.
- Own service performance metrics, reliability targets, and continuous-improvement initiatives.
- Partner with engineering leaders to align media platform capabilities with broader Voice strategy.
- Make key technology-stack decisions affecting Twilio's media-processing capabilities.
Requirements
- 5+ years of engineering management experience leading teams building distributed systems.
- Understanding of Voice/VoIP infrastructure and media-handling challenges.
- Strong technical background architecting and building backend services at scale and operating them with high reliability under strict SLOs.
- Deep understanding of systems design, microservice architecture, and cloud infrastructure.
- Experience managing tradeoffs among reliability, scalability, and feature development.
- Track record of delivering critical infrastructure projects with significant technical complexity.
- Experience improving developer velocity using AI tools.
- Strong knowledge of performance optimization, reliability engineering, and operational excellence.
- Excellent communication skills, including the ability to translate complex technical concepts for technical and non-technical audiences.
- Experience with real-time communications systems, media processing, streaming technologies, or related fields.
Nice to haves
- Experience with SIP, RTP/RTCP, or other communications protocols.
- Familiarity with media codecs, transcoding, packet-loss concealment, and audio processing.
Skills
Distributed Systems, Backend Services, System Design, Microservices, Cloud Infrastructure, Voice Over Ip, Real-Time Communications, Media Processing, Streaming Technologies, Sip, Rtp/Rtcp, Media Codecs, Transcoding, Audio Processing, Reliability Engineering
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