Senior Field Enablement Business Partner

Responsibilities

• Partner with Global Customer Services leadership to analyze qualitative and quantitative performance data, identify skill gaps, and define competencies for targeted enablement solutions.
• Facilitate interactive virtual instructor-led and in-person enablement sessions for specific field roles and audiences.
• Plan, prioritize, and execute Global Customer Services enablement roadmaps, including pre- and post-program evaluation and long-term adoption.
• Partner with the Learning Experience Design team to establish learning objectives grounded in adult learning theory and measurable business outcomes.
• Evaluate curriculum effectiveness and propose data-backed updates, fresh content, internal knowledge-base improvements, and weekly enablement communications.
• Monitor industry trends, market shifts, and competitor products to help field teams differentiate Twilio effectively.

Requirements

• 5+ years of total experience in services or sales enablement, services or sales operations, or direct professional services experience.
• 3+ years in a strategic enablement or business partner role.
• Demonstrated success driving measurable performance impact and return on investment through field enablement programs.
• Deep understanding of the B2B sales and services cycle within SaaS or complex enterprise technology environments.
• Hands-on experience with enablement platforms such as Highspot and Gong, learning management systems, and customer relationship management systems such as Salesforce.
• Strong understanding and practical application of adult learning theory and frameworks such as Bloom’s Taxonomy.
• Ability to translate complex data into actionable enablement initiatives and influence executive stakeholders without direct authority.
• Self-starter with a strong sense of urgency, excellent facilitation skills, and the ability to build trust across global matrixed teams.

Compensation and Benefits

• Remote role based in Ontario, British Columbia, or Alberta, Canada.
• Approximately 15–25% travel anticipated.
• Estimated salary: CAD $120,640.00–$150,800.00.
• Target bonus: 15%.
• Benefits include competitive pay, paid time off, parental and wellness leave, healthcare, and a retirement savings program; offerings vary by location.