Senior Engineering Manager V&V Media
Leads senior engineers building and operating Twilio’s low-latency, real-time media processing systems. The role requires substantial engineering management experience, backend and distributed-systems expertise, and knowledge of Voice/VoIP infrastructure, reliability, and cloud platforms.
About the job
Responsibilities
- Lead a team of senior engineers developing Twilio's next-generation media processing stack.
- Drive technical architecture decisions for low-latency, high-throughput media systems.
- Collaborate with product, platform, and engineering teams to define technical roadmaps.
- Establish engineering excellence through code quality standards, testing practices, and operational reliability.
- Mentor engineers and provide technical guidance on complex media processing challenges.
- Balance technical debt reduction with feature development while maintaining service reliability.
- Build and evolve systems handling real-time media processing at scale.
- Own service performance metrics, reliability targets, and continuous improvement initiatives.
- Partner with engineering leaders to align media platform capabilities with broader Voice strategy.
- Make key technology stack decisions affecting Twilio's media processing capabilities.
Requirements
- 5+ years of engineering management experience leading teams building distributed systems.
- Understanding of Voice/VoIP infrastructure and media handling challenges.
- Strong technical background architecting and building backend services at scale and operating them with high reliability under strict SLOs.
- Deep understanding of systems design, microservice architecture, and cloud infrastructure.
- Experience managing tradeoffs between reliability, scalability, and feature development.
- Track record of delivering critical infrastructure projects with significant technical complexity.
- Experience improving developer velocity using AI tools.
- Strong knowledge of performance optimization, reliability engineering, and operational excellence.
- Excellent communication skills, including the ability to translate complex technical concepts for technical and non-technical audiences.
- Experience with real-time communications systems, media processing, streaming technologies, or related fields.
Nice-to-haves
- Experience with SIP, RTP/RTCP, or other communications protocols.
- Familiarity with media codecs, transcoding, packet loss concealment, and audio processing.
- Background building low-latency, globally distributed systems.
- Experience with Rust, Java, C, C++, or other systems programming languages, and platforms such as Asterisk or GStreamer.
- Experience building Voice AI products.
- Knowledge of AWS or similar cloud infrastructure platforms.
- Prior experience in telecommunications or communications platforms.
Compensation and benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare.
- Retirement savings program.
- Benefits vary by location.
Skills
Distributed Systems, Voice Over Ip, Backend Services, System Design, Microservices, Cloud Infrastructure, AWS, Reliability Engineering, Sip, Rtp/Rtcp, Media Codecs, Transcoding, Rust, Java, C++
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