Latest Customer Success jobs at Datadog

Manages strategic enterprise customers by leading onboarding, adoption, relationship development, renewals, and growth opportunities. Requires 3+ years in Customer Success or Account Management, B2B technology or SaaS experience, enterprise account management skills, and fluency in French and English.

Provides hands-on technical guidance, product adoption support, and strategic recommendations to enterprise cloud customers using Datadog. Requires IT Operations experience, cloud platform expertise, scripting and CI/CD knowledge, and cross-functional customer engagement.

Manages strategic enterprise customer relationships in Indonesia, driving onboarding, adoption, renewals, advocacy, and account growth. Requires 3+ years in customer success or account management, B2B technology or SaaS experience, and strong communication with technical and executive stakeholders.

Leads and develops Customer Success Managers while owning renewal and expansion outcomes, customer escalations, and regional or segment performance. Requires substantial Customer Success or Account Management experience, SaaS expertise, negotiation ability, and people leadership.

고객 성공 관리자로서 기존 고객과의 장기적 관계를 구축하고 온보딩, 제품 채택, 갱신 및 계정 확장을 주도합니다. 영업 및 내부 부서와 협업하며 업셀링·크로스셀링 협상과 고객 포트폴리오 성장 실적이 요구됩니다.

Manages strategic enterprise customer relationships, drives product adoption and measurable value, and leads onboarding, QBRs, and cross-functional delivery. Requires at least three years in Customer Success or Account Management, enterprise B2B technology or SaaS experience, and strong executive communication skills.

Leads and develops an enterprise Customer Success team serving strategic customers in Japan, driving adoption, value realization, renewals, and expansion. Requires substantial customer success and people-management experience, Japanese and English fluency, and knowledge of the Japanese enterprise technology market.

Manages a high-volume portfolio of commercial customers, driving product adoption, retention, renewals, and growth while coordinating support and internal teams. Requires at least one year of customer account-facing experience, strong communication, and contract negotiation skills.

Leads Datadog’s EMEA Technical Account Management organization, scaling teams and leadership while owning technical post-sales strategy, customer outcomes, executive relationships, and services revenue. The role requires extensive leadership, commercial services experience, cloud and observability fluency, and prior client-facing technical expertise.

Drives adoption, customer health, and renewals for Datadog’s largest enterprise accounts by partnering across Sales and technical teams. Requires 3+ years in B2B SaaS Customer Success or Account Management, enterprise portfolio experience, and fluency in English and Japanese.

Leads customer adoption, onboarding, success planning, and health management for Datadog’s largest strategic enterprise accounts. The role requires 3+ years of B2B SaaS Customer Success or Account Management experience, enterprise portfolio management, and business-level Japanese and English.

Drives adoption, value realization, and strategic growth across large enterprise customers by building executive relationships, leading business reviews, analyzing usage, and coordinating cross-functional delivery. Requires 3+ years in Customer Success or Account Management, B2B technology or SaaS experience, and fluency in English and German.

Drives adoption, customer health, and renewal outcomes for Datadog’s strategic enterprise accounts. The role requires 5+ years in B2B SaaS Customer Success or Account Management, strong enterprise relationship and discovery skills, technical fluency, and Japanese and English proficiency.

This post-sales role helps enterprise customers adopt and maximize Datadog through technical guidance, operational analysis, training, and business reviews. It requires customer-facing presentation experience, cloud expertise, scripting knowledge, and familiarity with CI/CD and containerization tools.

Provides hands-on technical guidance, product adoption support, and strategic advice to enterprise and mid-market customers using Datadog. The role requires IT operations experience, cloud expertise, scripting and CI/CD skills, familiarity with containers and monitoring tools, and up to 30% travel.

Serves as a trusted technical advisor to enterprise customers, driving Datadog adoption, monitoring improvements, enablement, and business reviews. Requires 2+ years in a technical customer-facing cloud or observability role, public cloud expertise, automation skills, and familiarity with CI/CD and containers.

Supports a high volume of customers by building strategic relationships, driving product adoption, managing account requests, and identifying renewal and growth opportunities. Requires strong communication, customer focus, and 0–2 years of account-facing experience.

大規模エンタープライズ顧客のオンボーディング、製品活用、成功計画、更新リスク管理を主導するCustomer Successポジションです。B2B SaaSでのCustomer SuccessまたはAccount Management経験5年以上、日本語の流暢さ、ビジネスレベル以上の英語力が求められます。

Drives onboarding, adoption, retention, and expansion for strategic enterprise customers in Indonesia. The role requires 3+ years in customer success or account management, B2B technology or SaaS experience, and strong communication with technical and executive stakeholders.

Leads and develops Customer Success Managers while owning renewal and expansion outcomes for the LATAM region. The role requires extensive Customer Success or Account Management experience, SaaS experience, and a proven record of team leadership and commercial negotiation.

Provides hands-on technical guidance, product adoption support, and strategic advice to mid-market and enterprise customers using Datadog. The role requires IT operations expertise, cloud experience, scripting and CI/CD knowledge, and up to 30% travel.

Provides technical training and enablement for enterprise customers, helping them adopt observability and cloud-native technologies. The role requires 5+ years of related experience, strong presentation and customer engagement skills, cloud and automation expertise, and fluency in English and Italian.

The Customer Success Manager will onboard, advise, retain, and grow existing customers while identifying adoption and renewal opportunities. The role requires 5–7 years in a customer-facing account role, strong negotiation skills, professional German proficiency, and experience with DACH customers.

Supports existing Datadog customers through training, adoption guidance, troubleshooting, and trusted advisory relationships while identifying expansion opportunities. The role combines customer success responsibilities with full-cycle upsell and cross-sell sales.

Technical Account Manager advising large customers on Datadog product adoption, IT operations optimization, and value realization. Requires hands-on cloud and scripting experience plus prior TAM work with enterprise cloud customers.

Drive customer success through onboarding, relationship building, upselling/cross-selling, and adoption optimization for Datadog products. Requires 5-7 years in customer-facing roles with strong communication and sales cycle experience.