Commercial Customer Success Manager
The Customer Success Manager will onboard, advise, retain, and grow existing customers while identifying adoption and renewal opportunities. The role requires 5–7 years in a customer-facing account role, strong negotiation skills, professional German proficiency, and experience with DACH customers.
About the job
Responsibilities
- Partner with the sales team to ensure a smooth transition and onboarding experience.
- Proactively build relationships with customers to create mutual trust.
- Carry out the full sales cycle for growth opportunities in existing customer accounts.
- Advise customers to ensure they are leveraging the Datadog solution effectively.
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption.
- Collaborate cross-functionally with Support, Product, Finance, and Legal teams.
Requirements
- Strong communication skills and excellent attention to detail.
- Motivation to build long-term customer relationships.
- Customer-minded approach focused on providing maximum value.
- 5–7 years of experience in a customer account-facing role.
- Experience negotiating contract terms and overcoming pricing objections independently for upselling and cross-selling activities.
- Full professional German language proficiency.
- Experience working with DACH customers.
Benefits
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- Inclusive company culture and opportunities to join Community Guilds.
- Intra-departmental mentor and buddy program.
- Continuous professional development, product training, and career pathing.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Generous global benefits.
- Hybrid workplace designed to support work-life harmony.
Skills
Customer Success, Relationship Management, Customer Onboarding, Upselling, Cross-Selling, Sales Cycle Management, Contract Negotiation, Usage Analytics, Renewal Management, MEDDIC, Command Of The Message
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