Customer Success Associate - Commercial Accounts
Manages a high-volume portfolio of commercial customers, driving product adoption, retention, renewals, and growth while coordinating support and internal teams. Requires at least one year of customer account-facing experience, strong communication, and contract negotiation skills.
About the job
Responsibilities
- Identify target opportunities, manage the full sales cycle, and proactively build strategic customer relationships focused on retention.
- Manage requests from a book of business, including technical support escalations, billing questions, and documentation or enablement requests.
- Adapt account management strategies to different customer requirements and needs.
- Advise customers on effective use of the solution.
- Monitor and identify usage trends to uncover renewal risks and support greater adoption.
- Collaborate cross-functionally with support, product, finance, and legal teams.
Requirements
- Customer-minded, with a focus on providing maximum value.
- Motivated to build a career in sales and Customer Success.
- Strong written and verbal communication skills with excellent attention to detail.
- Experience independently negotiating contract terms and overcoming pricing objections for upsell and cross-sell activities.
- At least 1 year of experience in a customer account-facing role.
- Passion for building long-term customer relationships.
Benefits and Growth
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- Inclusive company culture and opportunities to join Community Guilds.
- Intra-departmental mentor and buddy program.
- Continuous professional development, product training, and career pathing.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Generous global benefits.
Skills
MEDDIC, Command Of The Message, Customer Success, Account Management, Contract Negotiation, Upselling, Cross-Selling, Technical Support, Product Training
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