Enterprise Customer Success Manager

Responsibilities

• Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through maturity.
• Own and project-manage the onboarding process for new customers.
• Discover, own, and manage customer success plans.
• Maintain consistent alignment with decision-makers on the impact of their investment in Datadog.
• Build and maintain targeted relationships with influential stakeholders across the customer base.
• Collaborate cross-functionally with Sales, Support, Enablement, Product, Finance, and Legal.
• Monitor and analyze usage trends to uncover renewal opportunities and risks.
• Act as the primary owner of customer adoption and account health.
• Align customers' technical and business objectives with Datadog's observability and security platform offerings.
• Travel for customer onsite visits and events as required.

Requirements

• 3+ years of experience in Customer Success or Account Management in B2B SaaS.
• Experience managing a portfolio that includes large enterprise accounts.
• Experience conducting discovery to understand customer pain points, objectives, and priorities.
• Excellent communication skills, including the ability to explain complex concepts and align them with customer needs.
• Ability to adapt messaging to different audiences.
• Fluent written and spoken English and Japanese.
• Comfortable working in a fast-paced environment and contributing to team best practices.

Benefits and Growth

• Best-in-breed onboarding.
• Sales training in MEDDIC and Command of the Message.
• Inclusive company culture and opportunities to join Community Guilds.
• Intra-departmental mentor and buddy program.
• Continuous professional development, product training, and career pathing.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Generous and competitive benefits package.

Benefits may vary based on the country of employment and nature of employment.