Enterprise Customer Success Manager
Drives adoption, value realization, and strategic growth across large enterprise customers by building executive relationships, leading business reviews, analyzing usage, and coordinating cross-functional delivery. Requires 3+ years in Customer Success or Account Management, B2B technology or SaaS experience, and fluency in English and German.
About the job
Responsibilities
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver outcome-driven value stories connecting Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews to demonstrate impact, align priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform enabling reliability, efficiency, and informed decision-making.
- Own and project-manage onboarding for new customers.
- Collaborate with AEs, SEs, TAMs, Product, Support, Enablement, and other technical teams to ensure consistent value delivery and messaging.
- Align customers’ technical and business objectives with Datadog platform offerings using an understanding of observability and security platforms.
Requirements
- 3+ years of experience in Customer Success or Account Management.
- Experience managing a broad portfolio of accounts, including large enterprise corporate accounts.
- Experience working with Fortune 1000 companies and global brands across industries.
- Strong communication skills, exceptional attention to detail, and the ability to tailor communication to CTOs, VPs of Engineering, and DevOps professionals.
- Experience in the B2B technology or SaaS space.
- Ability to travel for customer onsite visits and events as required.
- Fluency in written and spoken English and German.
Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with opportunities to join Community Guilds and Inclusion Talks.
- Benefits may vary based on country of employment and employment type.
Skills
Customer Success, Account Management, SaaS, B2B Technology, Observability, Security Platforms, Data Analysis, Project Management, QBRs, Executive Communication, DevOps, Datadog
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