Technical Account Manager 2
Serves as a trusted technical advisor to enterprise customers, driving Datadog adoption, monitoring improvements, enablement, and business reviews. Requires 2+ years in a technical customer-facing cloud or observability role, public cloud expertise, automation skills, and familiarity with CI/CD and containers.
About the job
Responsibilities
- Act as a technical advisor to three primary enterprise accounts, ensuring successful product adoption and effective use of the Datadog platform.
- Lead enablement and adoption sessions across core product areas, tailored to customer architecture and business needs.
- Analyze customers’ IT operations environments and workflows to recommend configuration, product usage, and performance improvements.
- Deliver technical business reviews, health checks, and account maturity assessments, contributing impactful recommendations to customer QBRs.
- Escalate product issues appropriately and advocate for customer needs with Product and Engineering teams.
- Create executive-level summaries and insights connecting platform usage to business outcomes.
- Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, and best-practice sharing.
Requirements
- 2+ years of experience in a technical customer-facing role, such as Technical Account Manager, Solutions Architect, SRE, or DevOps Engineer, within the cloud or observability space.
- Confidence with at least two public cloud platforms.
- Hands-on experience with infrastructure or application monitoring.
- Familiarity with scripting or automation tools.
- Working knowledge of CI/CD pipelines and containerization tools.
- Strong communication skills with technical and non-technical stakeholders, including individual contributors and executive audiences.
- Ability to work with minimal guidance on customer enablement, issue triage, and product adoption strategies.
- Willingness to travel up to 25–30% of the time.
Nice to Have
- Experience using Datadog or other cloud monitoring tools.
Benefits and Growth
- Best-in-breed onboarding program.
- Generous global benefits package.
- Intra-departmental mentor and buddy program.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture, including Community Guilds and Inclusion Talks.
Skills
AWS, Azure, GCP, Infrastructure Monitoring, Application Monitoring, Python, Bash, Terraform, Chef, Puppet, CI/CD, Jenkins, GitLab, Docker, Kubernetes
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