Customer Success Associate
Supports existing Datadog customers through training, adoption guidance, troubleshooting, and trusted advisory relationships while identifying expansion opportunities. The role combines customer success responsibilities with full-cycle upsell and cross-sell sales.
About the job
Responsibilities
- Identify and qualify expansion opportunities among small existing customers.
- Own the full sales cycle for upselling and cross-selling to existing customers.
- Troubleshoot issues to improve the customer experience and support long-term product adoption and continued usage.
- Partner with existing customers to identify expansion opportunities and build loyalty.
- Collaborate cross-functionally with Datadog teams, including Support, Product, Finance, and Legal.
- Serve as an advisor to existing customers by ensuring solutions are being used effectively and providing support.
Requirements
- Customer-first mindset focused on delivering the highest possible value.
- Interest in a hybrid role combining quota-carrying sales with a career in customer success.
- Thoughtful, detail-oriented written and verbal communication skills.
- Demonstrated success negotiating contract terms and pricing for upsell and cross-sell activities.
- Ability to multitask and act as a flexible self-starter.
- Strong time-management skills and confidence handling a high volume of work at speed.
Benefits and Growth Opportunities
- Performance- and results-based compensation.
- New-hire restricted stock unit (RSU) grants and employee stock purchase plan (ESPP).
- Opportunity to participate in the President’s Club.
- Ongoing professional development, product training, and career-path support.
- Sales training in MEDDIC and Command of the Message.
- Mentor and buddy programs for building internal networks.
- Inclusive company culture and opportunities to participate in community guilds.
- Comprehensive medical benefits.
- Company-sponsored defined contribution pension plan (401(k)).
- Pet adoption and insurance programs.
Skills
Upselling, Cross-Selling, Sales Negotiation, Customer Onboarding, Troubleshooting, Product Training, Time Management, MEDDIC, Command Of The Message
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