Technical Account Manager 3
Provides hands-on technical guidance, product adoption support, and strategic advice to mid-market and enterprise customers using Datadog. The role requires IT operations expertise, cloud experience, scripting and CI/CD knowledge, and up to 30% travel.
About the job
Responsibilities
- Advise on technical support and product adoption for customers across pre-sales, post-sales, and renewal processes.
- Analyze customers’ IT operations environments regularly and recommend ways to maximize Datadog’s value.
- Advocate for customers by understanding their goals and use cases, then recommending process changes, product adoption, configuration, and additional features.
- Participate in and prepare for monthly and quarterly business reviews with customers.
- Collaborate with product management, engineering, and technical services teams to identify new features and products.
- Continuously improve best practices for technical product adoption and customer success.
Requirements
- Solid technical grounding and hands-on experience with IT operations.
- Hands-on experience with AWS, Azure, or Google Cloud.
- Comfort with scripting languages such as Python, JavaScript, Ruby, Perl, Go, PHP, Chef, or Puppet.
- Experience with CI/CD tools such as Jenkins or GitLab.
- Knowledge of containerization tools such as Docker, Kubernetes, or Rancher.
- Previous experience as a Technical Account Manager supporting mid-market or enterprise customers in the cloud space.
- Experience using Datadog or other cloud monitoring tools.
- Ability to travel by automobile, train, or air up to 30% of the time.
Benefits
- Best-in-class onboarding.
- Global benefits.
- Intra-departmental mentor and buddy program.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with Community Guilds and Inclusion Talks.
Skills
AWS, Azure, GCP, Python, JavaScript, Ruby, Perl, Go, PHP, Jenkins, GitLab, Docker, Kubernetes, Rancher, Datadog
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