Technical Account Manager
This post-sales role helps enterprise customers adopt and maximize Datadog through technical guidance, operational analysis, training, and business reviews. It requires customer-facing presentation experience, cloud expertise, scripting knowledge, and familiarity with CI/CD and containerization tools.
About the job
Responsibilities
- Provide technical support and product-adoption guidance to customers throughout pre-sales, post-sales, and renewal processes.
- Regularly analyze customers’ IT operations environments and recommend ways to maximize Datadog’s value.
- Understand customer goals and use cases, then recommend process changes, product adoption, configuration, and additional features to meet their requirements.
- Coach and train customer champions.
- Prepare for and participate in monthly and quarterly business reviews with customers.
- Collaborate with Datadog product management, engineering, and technical services teams to help identify new features and products.
- Continuously evolve best practices for technical product adoption and customer success.
Requirements
- Experience delivering technical and value-based presentations or demonstrations in pre-sales or post-sales environments.
- Self-starting, technically proficient professional who can understand business requirements and explain Datadog’s value and technical details to executive-level leaders, technical experts, and other customer stakeholders.
- Hands-on experience with AWS, Azure, or Google Cloud.
- Experience with scripting languages or tools such as Python, JavaScript, Ruby, Perl, Go, PHP, Chef, or Puppet.
- Experience with CI/CD tools such as Jenkins or GitLab.
- Experience with containerization tools such as Docker, Kubernetes, or Rancher.
Nice-to-haves
- Development experience with Java, Python, Ruby, Go, Node.js, PHP, or .NET.
- Customer support or customer-facing experience in the SaaS industry.
- Site reliability engineering experience operating large-scale systems.
Benefits and Growth Opportunities
- Comprehensive onboarding.
- Ongoing professional development, product training, and career-path support.
- New-hire equity grants (RSUs) and an employee stock purchase plan (ESPP).
- Mentor and buddy programs.
- Inclusive company culture and opportunities to participate in community guilds.
- Comprehensive healthcare benefits.
- 401(k) plan.
Skills
AWS, Microsoft Azure, GCP, Python, JavaScript, Ruby, Go, CI/CD, Jenkins, GitLab, Docker, Kubernetes, Rancher, SRE
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