Technical Enablement Manager 3

Responsibilities

• Lead foundational enablement webinars independently across a wide range of topics.
• Deliver customized, high-engagement technical training tailored to customer goals and topics while maintaining strong customer satisfaction scores.
• Identify, update, and iterate on foundational enablement content as customer needs and platform capabilities evolve.
• Partner with Sales, Customer Success, and Technical Enablement Manager leadership to scope and position enablement services aligned with customer priorities and adoption goals.
• Mentor new hires on enablement delivery and customer engagement best practices.
• Collaborate with Product, Engineering, and Technical Services to provide actionable feedback that improves product features and enablement offerings.
• Deliver internal enablement for Engineering, Support, Customer Success, and other technical teams.
• Own and improve a recurring in-person foundational enablement event.
• Contribute annually to at least two team Objectives and Key Results efforts.
• Stay current on observability concepts, industry trends, and DevOps practices.
• Lead at least one field workshop annually or serve as a teaching assistant across multiple topics.

Requirements

• 5+ years of related experience as a technical trainer or enablement professional in cloud-native or observability environments.
• Strong foundation in observability, monitoring, or cloud-native technologies, with the ability to develop expertise across infrastructure, logs, application performance monitoring, and additional product areas.
• Strong knowledge of at least one major cloud provider: AWS, Azure, or Google Cloud.
• Hands-on experience with automation and development tooling, scripting, CI/CD, containerization, configuration management, and DevSecOps practices.
• Expert presentation skills and the ability to communicate technical concepts to practitioners and executives.
• Proven success driving high customer satisfaction across customer training engagements.
• Experience creating or updating enablement content.
• Professional judgment in solving diverse problems and managing customer interactions.
• Mentoring experience or a strong interest in supporting peers and new hires.
• At least one relevant industry certification, such as AWS or Kubernetes.
• Fluency in English and Italian.
• Willingness to travel up to 20% of the time.

Benefits

• Best-in-breed onboarding.
• Generous global benefits.
• Intra-departmental mentor and buddy program.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Inclusive company culture with Community Guilds and Inclusion Talks.
• Benefits may vary by country of employment and employment arrangement.