Manager, Customer Success - LATAM

Responsibilities

• Hire and develop teams, coaching Customer Success Managers (CSMs) to success.
• Drive and influence the full renewal and expansion sales cycle.
• Serve as an advisor and role model for exemplary customer service.
• Balance autonomy with effective communication upwards.
• Act as a regional/segment owner and escalation point for relevant matters.
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth.
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges.
• Focus on talent attraction, retention, and development to create high-performance teams.

Requirements

• Customer Success or Account Management experience; 6+ years preferred.
• At least 3 years of experience in the SaaS space.
• At least 3 years of experience leading a high-performing team of Customer Success Managers.
• Proven success negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities.
• Familiarity with the B2B technology or subscription-based software space.
• Comfortable working in a fast-paced, scaling environment.

Benefits

• Best-in-class onboarding.
• Sales training in MEDDIC and Command of the Message.
• Inclusive company culture with opportunities to join Community Guilds.
• Intra-departmental mentor and buddy program.
• Continuous professional development, product training, and career pathing.
• New hire stock equity (RSU) and employee stock purchase plan (ESPP).
• Generous global benefits.
• Benefits may vary based on the country of employment and nature of employment.