Provides onsite and remote workplace IT support for Tokyo and APAC employees, covering devices, SaaS, identity, endpoint management, AV, and lifecycle operations. The role requires professional Japanese and English fluency, security-minded judgment, and experience improving support workflows through documentation or automation.

Provides technical support for advertisers and sales teams, troubleshooting ad setup, tracking, and performance issues while partnering with Engineering, Product, and Operations. Requires 4+ years of client-facing technical experience, advertising technology knowledge, strong analytics skills, and excellent communication.

Operates and troubleshoots a large-scale satellite and data center network, responding to incidents, coordinating maintenance, and resolving customer escalations. Requires at least one year of network or IT operations experience; networking certifications and programming skills are advantageous.

Leads the post-sales organization, building onboarding, health-scoring, renewals, support, and expansion systems for a usage-based B2B API business. The role requires 15+ years of technology experience, VP-level customer success leadership, and demonstrated ownership of retention metrics.

Configures, troubleshoots, and maintains client dashboards while collaborating with Sales, onboarding, support, and account management teams. The role requires strong communication, problem-solving, attention to detail, and the ability to learn new technologies.

Handles high-volume consumer support, technical troubleshooting, community engagement, and issue escalation while identifying product patterns and improving self-service resources. Requires 1–3 years of customer support, operations, or technical experience and strong written communication.

Supports and improves Workday and related HR systems across functional areas, leading configuration, integrations, audits, testing, and user training. Requires at least five years of business systems analysis experience, hands-on Workday configuration, and strong HRIS knowledge.

Senior Production Support Engineer responsible for resolving complex customer-facing production incidents, leading Sev1 response, and improving platform reliability. Requires 7+ years of experience, strong REST API and cloud knowledge, Linux and networking familiarity, and excellent communication skills.

Coach sales teams using QA data and CX metrics to improve performance through structured 1:1 and group sessions. Design coaching frameworks, track improvement, and partner with QA and enablement teams.

Provides tier-one post-sale technical and client support for US customers, resolving standard issues across product, billing, reporting, and moderation workflows. Requires advanced business English, strong customer communication, prioritization, and a willingness to develop technical support expertise.

Provides strategic technical guidance, enablement, and implementation support to manufacturing customers using Tulip’s no-code platform. The role requires 5–7 years in technical customer-facing work, Tulip delivery experience, and knowledge of integrations, industrial software, and manufacturing operations.

Provides technical support to major customers by troubleshooting MongoDB architecture, performance, recovery, security, and infrastructure issues. The role requires 4+ years of relevant experience, database and distributed-systems expertise, strong diagnostics, and customer communication skills.

Leads architecture, development, governance, and technical strategy for Salesforce solutions supporting MongoDB’s post-sales customer lifecycle. The role requires 12+ years of Salesforce or application engineering experience, strong Apex and platform expertise, and leadership in integrations, DevOps, mentoring, and scalable CRM delivery.

Leads strategic Public Sector customer relationships and large-scale transformation programs, owning value realization, adoption, executive engagement, and cross-functional delivery. Requires at least 10 years of relevant experience, strong consulting and change management expertise, and the ability to influence senior stakeholders.

Manages the full post-signature lifecycle for B2B and enterprise partners, driving onboarding, adoption, retention, expansion, and renewal. The role requires 4–6 years of customer success experience, FinTech and broker-dealer knowledge, and the ability to work independently across international customers.

Own the post-signature lifecycle for B2B and enterprise fintech customers, driving onboarding, adoption, retention, expansion, and renewal. The role requires 4–6 years of customer success experience, SaaS and API familiarity, broker-dealer experience, and the ability to work remotely on US Eastern Time hours.

Own customer education and activation for strategic enterprise accounts across Japan and Korea, connecting training to adoption, consumption, retention, and expansion. The role requires 7+ years in enterprise software or cloud technology, business-level Japanese, strong commercial judgment, and independent cross-functional execution.

Leads and develops an enterprise Customer Success team serving strategic customers in Japan, driving adoption, value realization, renewals, and expansion. Requires substantial customer success and people-management experience, Japanese and English fluency, and knowledge of the Japanese enterprise technology market.

Leads the EMEA Customer Solutions Architect team responsible for post-sales technical ownership, customer adoption, expansion, and retention across enterprise accounts. The role requires post-sales technical leadership, cloud data platform familiarity, commercial acumen, and experience coaching senior technical contributors.

Owns Harvey’s BPO customer-support partnership, including vendor performance, workforce management, quality, enablement, routing, and scalable workflows. The role requires hands-on Zendesk expertise, strong program management, AI fluency, and a track record of holding outsourced providers accountable to support outcomes.

Owns Harvey’s outsourced customer support partnership, including vendor performance, workforce management, quality, routing, and scalable operating processes. The role requires end-to-end BPO ownership, Zendesk expertise, strong program management, and fluency in AI-enabled support operations.

The Clinical Criteria Escalations Specialist reviews customer feedback, payer policies, and clinical documentation to resolve medical-necessity and qualification criteria issues. The role requires an active RN or LPN license, relevant utilization-management or clinical-review experience, and strong judgment and written communication.

Leads a team of Implementation Managers responsible for guiding clients from discovery through activation and handoff. The role requires 5+ years managing implementation or onboarding teams, experience with high-volume deployments, KPI-driven operations, and strong cross-functional leadership.

Fournit un support premium personnalisé aux voyageurs et aux hôtes Airbnb, en gérant des cas complexes de bout en bout par téléphone, messagerie et chat. Le rôle exige au moins trois ans d’expérience en service client, la maîtrise de l’anglais et du français, ainsi qu’une disponibilité en horaires décalés.

Provides high-touch, end-to-end support for Airbnb guests, Hosts, and premium community members across multiple communication channels. The role requires at least three years of customer service experience, strong judgment, hospitality skills, and fluent English and French communication.

Leads a customer retention and sales renewal team, overseeing coaching, performance management, merchant escalations, renewals, and revenue goals. The role requires substantial people-management and sales experience, CRM proficiency, and residence in New York, New Jersey, or Connecticut for monthly office attendance.

Serves as a trusted technical advisor to enterprise customers, driving Datadog adoption, monitoring improvements, enablement, and business reviews. Requires 2+ years in a technical customer-facing cloud or observability role, public cloud expertise, automation skills, and familiarity with CI/CD and containers.

Provides hands-on technical guidance, product adoption support, and strategic advice to mid-market and enterprise customers using Datadog. The role requires IT operations expertise, cloud experience, scripting and CI/CD knowledge, and up to 30% travel.

This post-sales role helps enterprise customers adopt and maximize Datadog through technical guidance, operational analysis, training, and business reviews. It requires customer-facing presentation experience, cloud expertise, scripting knowledge, and familiarity with CI/CD and containerization tools.

Drives adoption, customer health, and renewal outcomes for Datadog’s strategic enterprise accounts. The role requires 5+ years in B2B SaaS Customer Success or Account Management, strong enterprise relationship and discovery skills, technical fluency, and Japanese and English proficiency.

Manages a high-volume portfolio of commercial customers, driving product adoption, retention, renewals, and growth while coordinating support and internal teams. Requires at least one year of customer account-facing experience, strong communication, and contract negotiation skills.

Provides technical training and enablement for enterprise customers, helping them adopt observability and cloud-native technologies. The role requires 5+ years of related experience, strong presentation and customer engagement skills, cloud and automation expertise, and fluency in English and Italian.

Drives adoption, value realization, and strategic growth across large enterprise customers by building executive relationships, leading business reviews, analyzing usage, and coordinating cross-functional delivery. Requires 3+ years in Customer Success or Account Management, B2B technology or SaaS experience, and fluency in English and German.

Leads customer adoption, onboarding, success planning, and health management for Datadog’s largest strategic enterprise accounts. The role requires 3+ years of B2B SaaS Customer Success or Account Management experience, enterprise portfolio management, and business-level Japanese and English.

The Customer Success Manager will onboard, advise, retain, and grow existing customers while identifying adoption and renewal opportunities. The role requires 5–7 years in a customer-facing account role, strong negotiation skills, professional German proficiency, and experience with DACH customers.

Drives onboarding, adoption, retention, and expansion for strategic enterprise customers in Indonesia. The role requires 3+ years in customer success or account management, B2B technology or SaaS experience, and strong communication with technical and executive stakeholders.

Leads and mentors a Solutions Engineering team handling technical customer requests, troubleshooting, escalations, demos, and incident response. The role requires team leadership, basic programming and Linux knowledge, client focus, and fluency in English and Japanese.

Leads and develops Customer Success Managers while owning renewal and expansion outcomes for the LATAM region. The role requires extensive Customer Success or Account Management experience, SaaS experience, and a proven record of team leadership and commercial negotiation.

Supports a high volume of customers by building strategic relationships, driving product adoption, managing account requests, and identifying renewal and growth opportunities. Requires strong communication, customer focus, and 0–2 years of account-facing experience.

Leads Datadog’s EMEA Technical Account Management organization, scaling teams and leadership while owning technical post-sales strategy, customer outcomes, executive relationships, and services revenue. The role requires extensive leadership, commercial services experience, cloud and observability fluency, and prior client-facing technical expertise.

Supports existing Datadog customers through training, adoption guidance, troubleshooting, and trusted advisory relationships while identifying expansion opportunities. The role combines customer success responsibilities with full-cycle upsell and cross-sell sales.

Provides multi-channel technical support and platform guidance to Datadog’s Premier Customers, reproducing issues, investigating integrations, and building customer relationships. The role requires 5+ years of SaaS technical support experience, programming familiarity, Linux knowledge, and weekend availability.

大規模エンタープライズ顧客のオンボーディング、製品活用、成功計画、更新リスク管理を主導するCustomer Successポジションです。B2B SaaSでのCustomer SuccessまたはAccount Management経験5年以上、日本語の流暢さ、ビジネスレベル以上の英語力が求められます。

Manages and develops Premier Support Engineering teams, overseeing performance, initiatives, and high-priority customer escalations. The role requires people-management experience, including managing managers, plus programming, Linux, troubleshooting, and client-centric analytical skills.

Provides multi-channel technical support to Datadog Premier Customers, troubleshooting platform issues and integrations while educating users and building customer relationships. Requires 2+ years of SaaS technical support experience, programming familiarity, basic Linux knowledge, and Portuguese-English bilingual fluency.

Investigates complex customer escalations involving usage metering, billing anomalies, cloud costs, and telemetry. The role partners with Product, Engineering, Finance, and Solutions teams to identify root causes, build diagnostics and enablement resources, and improve billing transparency.

Provides hands-on technical guidance, product adoption support, and strategic advice to enterprise and mid-market customers using Datadog. The role requires IT operations experience, cloud expertise, scripting and CI/CD skills, familiarity with containers and monitoring tools, and up to 30% travel.

Handles complex customer escalations involving network monitoring, troubleshooting systems and containerized environments, and building diagnostic tooling. The role also mentors support engineers and partners with Engineering and Product to improve the platform.

Drives adoption, customer health, and renewals for Datadog’s largest enterprise accounts by partnering across Sales and technical teams. Requires 3+ years in B2B SaaS Customer Success or Account Management, enterprise portfolio experience, and fluency in English and Japanese.

Serves as a strategic advocate for MongoDB’s highest-value customers, partnering with the CPO and cross-functional leaders to translate executive feedback into product priorities and improved outcomes. Requires extensive experience in product, consulting, enterprise sales strategy, or customer success, plus strong executive communication and technical fluency.