Provide dedicated proactive and reactive technical support for enterprise customers, troubleshooting complex issues across cloud, APIs, SSO, and search/knowledge systems while driving product improvements.
Customer Support Engineer providing technical support for AI inference and fine-tuning services on GPU clusters. Requires 5+ years customer-facing technical experience with strong AI/ML and infrastructure expertise.
Own customer accounts at a SaaS automotive platform, leading onboarding, training, retention, and upsell efforts while gathering feedback to drive product improvements. Requires native French fluency and 1+ years in customer-facing roles.
Partner with enterprise customers to guide AI agent deployments from scoping through adoption, acting as a strategic advisor while collaborating with Product and Engineering to influence the roadmap. Requires 4+ years of technical B2B SaaS customer experience and strong stakeholder management skills.
Senior customer-facing Field Support Engineer providing technical authority for X-BAT AI-piloted VTOL aircraft systems, diagnosing avionics, propulsion, and mission system issues in deployed and test environments. Requires 8+ years aircraft/UAS maintenance experience and ability to travel/deploy with customers.
Serve as software SME for Fleet Support, triaging and root-causing issues across fielded aircraft, mission software, and ground control systems while bridging field issues to engineering teams. Requires 5+ years in robotics/autonomy, strong C++ and Python skills, and Linux/hardware debugging experience.
Lead end-to-end deployments of AI agents for healthcare clients, owning relationships and driving ROI. Requires 2+ years in customer success, consulting, or similar client-facing roles with strong analytical and communication skills.
Lead end-to-end deployments of AI denial management solutions, owning customer relationships, building executive deliverables, and driving ROI outcomes for healthcare clients. Requires 2+ years client-facing experience and strong analytical and communication skills.
IT Operations Engineer responsible for designing scalable IT infrastructure and providing technical support across systems, networks, and SaaS applications in a fast-paced environment.
Own and maintain critical electrical, mechanical, and cooling infrastructure for a high-performance AI data center, ensuring uptime, safety, and efficiency. Requires 3+ years in facilities or critical infrastructure with hands-on experience in power systems, HVAC, and BMS/DCIM monitoring.
Lead the API Support team for a card issuing platform, managing 1-2 engineers while troubleshooting complex API issues, designing 24/7 incident response processes, and partnering with Product/Engineering on escalations. Hybrid NYC role requiring 3+ years technical customer-facing experience and prior management experience.
Lead a team of ~10 Technical Support Specialists and Engineers at a fast-growing AI customer service platform. Drive CS metrics, build team culture, and improve processes in a hybrid SaaS environment.
Drive provider success on the Zocdoc platform by onboarding practices, driving feature adoption, and maximizing performance through consultative account management and upselling. Requires 1-2 years of SDR, customer success, or account management experience.
Tier 2 Incident Responder handling client onboarding, alert triage, vulnerability scans, and incident response for a cybersecurity platform. Requires 2-5 years of infosec experience and strong client communication skills.
Monitor data center systems, triage alerts, follow runbooks, and escalate issues to hardware/network/SRE teams in a 24/7 operations environment. Requires basic Linux/IT familiarity and strong attention to detail.
Monitor and troubleshoot Linux systems, network connectivity, and hardware in data centers. Diagnose issues, triage incidents, and document findings for hardware, network, and SRE teams.
Lead implementation, adoption, retention and expansion for ~50 mid-market SLED customers using Skydio's autonomous drone solutions, working remotely with 20%+ travel.
Own enterprise identity architecture end-to-end and lead AI-enabled automation replacing manual IT workflows. Architect IAM programs with Okta/Workday, Terraform-based infrastructure, and agentic AI workflows at a fintech company.
Partner with enterprise customers throughout their lifecycle as a trusted technical advisor, delivering onboarding, data architecture, governance, and ROI-focused analytics strategies using Mixpanel.
Own customer-facing resolution for billing, invoicing, payment, subscription, and account access issues. Handle renewals, refunds, payment failures, and enterprise billing workflows while partnering with Finance and Engineering.
Senior TAM driving adoption and value realization for strategic cloud security customers. Acts as technical advisor, manages complex enterprise accounts, and bridges customer needs with Product, Engineering, and Sales.
Own post-sales technical strategy and drive adoption for top FinTech customers at Plaid. Act as the primary technical advocate, manage integrations, and translate customer feedback into product insights.
Lead and scale customer support operations for a fintech infrastructure company serving major partners. Build support frameworks, manage BPO relationships, implement AI tooling, and own SLA performance across complex partner ecosystems.
Manage customer onboarding, training, and support for AI-powered agricultural robotics systems across farms in Mexico, Latin America, California, and Washington.
Provide customer support for Rippling's HR, IT, and Finance platform, specializing in US benefits administration including health, dental, vision, leaves, and disability plans. Requires 1-4 years of benefits domain experience, relevant certifications, and strong SaaS troubleshooting skills.
Technical Account Manager focused on Workforce Identity solutions, serving as trusted advisor for enterprise customers to drive Okta adoption, resolve complex technical issues, and expand security posture across IAM, IGA, and PAM use cases.
Drive adoption, retention, and expansion of legal tech solutions for law firm clients. Manage onboarding, utilization, and upsells while maintaining 90%+ retention and satisfaction scores.
First Senior CX Manager building and leading the customer support function at an AI-native payroll platform. Own team, processes, SLAs, and escalations while driving resolution of complex payroll issues.
Lead and scale post-sale customer experience at an AI manufacturing platform. Own strategic enterprise accounts while building a high-performing CS team and defining CS processes.
Provide technical support for an AI platform, troubleshooting integrations and resolving customer issues while collaborating with product and engineering teams.
Own end-to-end deployment and adoption of Encord for enterprise AI customers, guiding technical teams and driving retention and expansion. Requires 2-8 years in post-sales or technical customer-facing roles with strong project management and commercial instincts.
Support NCBI's high-traffic biomedical platforms by monitoring, analyzing, and mitigating web abuse, DDoS, and scraping across hybrid cloud and on-prem infrastructure. Requires strong web architecture knowledge and hands-on experience with cloud security controls.
Build and scale AI-assisted internal tooling and automations across SaaS systems. Partner with Automation leads on agent infrastructure while maintaining integrations and documentation that enable company-wide self-service.
Part-time remote Customer Support Specialist handling high-volume phone, chat, email, and social media support for Skylight Calendar customers. Requires 2+ years experience, Zendesk/CRM proficiency, and weekend availability.
Provide technical product support for a fraud prevention SaaS platform, triaging tickets, monitoring system health, and collaborating with engineering on escalations. Requires 3+ years SaaS support experience and a technical bachelor's degree.
Administer and maintain Siemens Teamcenter PLM systems supporting engineering workflows. Handle configuration, upgrades, user support, and integrations with ERP/MES. Requires 3-5 years PLM experience and a bachelor's degree.
Leads customer delivery for Scale AI's public sector engagements in Germany. Manages relationships, scopes agentic workflow use cases, and drives cross-functional execution with an active TS/SCI clearance.
Serve as the named technical support contact for strategic enterprise accounts, owning end-to-end technical issue resolution and partnering with CS, Sales, and Applied AI teams. Requires 5+ years in escalated enterprise technical support, deep API/SaaS fluency, and experience with SSO/SAML/OAuth.
Own and lead a portfolio of strategic Enterprise accounts (2,501+ employees), driving executive alignment, long-term value realization, and durable net revenue retention as a senior security advisor to CISOs.
Lead and scale a team of Customer Success Managers supporting Enterprise accounts, driving retention, growth, and operational excellence in a metrics-driven environment. Requires 4+ years in CS or account management with people management experience.
Technical Support Engineer providing break/fix and technical support for enterprise data platform customers using Trino/SEP/Galaxy. Requires 5+ years support experience and 3+ years with Big Data, Docker, Kubernetes, and cloud technologies.
Drive AI adoption, renewals, and expansion for named mid-market accounts at Notion. Own the end-to-end customer journey, lead AI workshops, and partner with AEs on growth strategy.
Lead implementation, adoption, retention, and expansion for ~20 Public Safety/SLED enterprise accounts. Drive onboarding, QBRs, and proactive support while partnering with Product, Engineering, and Sales.
Lead enterprise IT strategy and operations as Director of IT Services. Manage IT teams, enterprise systems, security/compliance programs, and vendor relationships while partnering cross-functionally to scale reliable technology services.
Tier 2 Help Desk Technician providing advanced macOS support, endpoint management, and escalation handling for a SaaS company. Requires 4+ years IT experience and strong expertise in Apple systems, Google Workspace, and MDM tools.
Lead a team of 5 CSMs managing Checkr's largest strategic accounts. Drive retention, expansion, and executive relationships while mentoring the team and collaborating cross-functionally.
Support ML infrastructure at scale: troubleshoot Kubernetes, GPU clusters, and distributed training systems while collaborating directly with engineering teams and customers.
Dedicated TAM supporting U.S. Military (Air Force preferred) accounts. Builds trusted advisor relationships, provides Zero Trust architectural guidance, drives adoption, and serves as primary liaison for post-sales technical and business issues.
Own and scale a portfolio of AI-native customer success programs across activation, adoption, expansion, and retention for Claude products. Build agents, digital journeys, webinars, cohorts, and communities that drive measurable outcomes without 1:1 account management.
Own end-to-end customer onboarding from contract to graduation for an AI-native payroll platform. Drive activation KPIs (time to first payroll, 90%+ graduation rate) while managing tiered implementations across startups to 200+ employee companies.
Provide dedicated proactive and reactive technical support for enterprise customers, troubleshooting complex issues across cloud, APIs, SSO, and search/knowledge systems while driving product improvements.
Customer Support Engineer providing technical support for AI inference and fine-tuning services on GPU clusters. Requires 5+ years customer-facing technical experience with strong AI/ML and infrastructure expertise.
Own customer accounts at a SaaS automotive platform, leading onboarding, training, retention, and upsell efforts while gathering feedback to drive product improvements. Requires native French fluency and 1+ years in customer-facing roles.
Partner with enterprise customers to guide AI agent deployments from scoping through adoption, acting as a strategic advisor while collaborating with Product and Engineering to influence the roadmap. Requires 4+ years of technical B2B SaaS customer experience and strong stakeholder management skills.
Senior customer-facing Field Support Engineer providing technical authority for X-BAT AI-piloted VTOL aircraft systems, diagnosing avionics, propulsion, and mission system issues in deployed and test environments. Requires 8+ years aircraft/UAS maintenance experience and ability to travel/deploy with customers.
Serve as software SME for Fleet Support, triaging and root-causing issues across fielded aircraft, mission software, and ground control systems while bridging field issues to engineering teams. Requires 5+ years in robotics/autonomy, strong C++ and Python skills, and Linux/hardware debugging experience.
Lead end-to-end deployments of AI agents for healthcare clients, owning relationships and driving ROI. Requires 2+ years in customer success, consulting, or similar client-facing roles with strong analytical and communication skills.
Lead end-to-end deployments of AI denial management solutions, owning customer relationships, building executive deliverables, and driving ROI outcomes for healthcare clients. Requires 2+ years client-facing experience and strong analytical and communication skills.
IT Operations Engineer responsible for designing scalable IT infrastructure and providing technical support across systems, networks, and SaaS applications in a fast-paced environment.
Own and maintain critical electrical, mechanical, and cooling infrastructure for a high-performance AI data center, ensuring uptime, safety, and efficiency. Requires 3+ years in facilities or critical infrastructure with hands-on experience in power systems, HVAC, and BMS/DCIM monitoring.
Lead the API Support team for a card issuing platform, managing 1-2 engineers while troubleshooting complex API issues, designing 24/7 incident response processes, and partnering with Product/Engineering on escalations. Hybrid NYC role requiring 3+ years technical customer-facing experience and prior management experience.
Lead a team of ~10 Technical Support Specialists and Engineers at a fast-growing AI customer service platform. Drive CS metrics, build team culture, and improve processes in a hybrid SaaS environment.
Drive provider success on the Zocdoc platform by onboarding practices, driving feature adoption, and maximizing performance through consultative account management and upselling. Requires 1-2 years of SDR, customer success, or account management experience.
Tier 2 Incident Responder handling client onboarding, alert triage, vulnerability scans, and incident response for a cybersecurity platform. Requires 2-5 years of infosec experience and strong client communication skills.
Monitor data center systems, triage alerts, follow runbooks, and escalate issues to hardware/network/SRE teams in a 24/7 operations environment. Requires basic Linux/IT familiarity and strong attention to detail.
Monitor and troubleshoot Linux systems, network connectivity, and hardware in data centers. Diagnose issues, triage incidents, and document findings for hardware, network, and SRE teams.
Lead implementation, adoption, retention and expansion for ~50 mid-market SLED customers using Skydio's autonomous drone solutions, working remotely with 20%+ travel.
Own enterprise identity architecture end-to-end and lead AI-enabled automation replacing manual IT workflows. Architect IAM programs with Okta/Workday, Terraform-based infrastructure, and agentic AI workflows at a fintech company.
Partner with enterprise customers throughout their lifecycle as a trusted technical advisor, delivering onboarding, data architecture, governance, and ROI-focused analytics strategies using Mixpanel.
Own customer-facing resolution for billing, invoicing, payment, subscription, and account access issues. Handle renewals, refunds, payment failures, and enterprise billing workflows while partnering with Finance and Engineering.
Senior TAM driving adoption and value realization for strategic cloud security customers. Acts as technical advisor, manages complex enterprise accounts, and bridges customer needs with Product, Engineering, and Sales.
Own post-sales technical strategy and drive adoption for top FinTech customers at Plaid. Act as the primary technical advocate, manage integrations, and translate customer feedback into product insights.
Lead and scale customer support operations for a fintech infrastructure company serving major partners. Build support frameworks, manage BPO relationships, implement AI tooling, and own SLA performance across complex partner ecosystems.
Manage customer onboarding, training, and support for AI-powered agricultural robotics systems across farms in Mexico, Latin America, California, and Washington.
Provide customer support for Rippling's HR, IT, and Finance platform, specializing in US benefits administration including health, dental, vision, leaves, and disability plans. Requires 1-4 years of benefits domain experience, relevant certifications, and strong SaaS troubleshooting skills.
Technical Account Manager focused on Workforce Identity solutions, serving as trusted advisor for enterprise customers to drive Okta adoption, resolve complex technical issues, and expand security posture across IAM, IGA, and PAM use cases.
Drive adoption, retention, and expansion of legal tech solutions for law firm clients. Manage onboarding, utilization, and upsells while maintaining 90%+ retention and satisfaction scores.
First Senior CX Manager building and leading the customer support function at an AI-native payroll platform. Own team, processes, SLAs, and escalations while driving resolution of complex payroll issues.
Lead and scale post-sale customer experience at an AI manufacturing platform. Own strategic enterprise accounts while building a high-performing CS team and defining CS processes.
Provide technical support for an AI platform, troubleshooting integrations and resolving customer issues while collaborating with product and engineering teams.
Own end-to-end deployment and adoption of Encord for enterprise AI customers, guiding technical teams and driving retention and expansion. Requires 2-8 years in post-sales or technical customer-facing roles with strong project management and commercial instincts.
Support NCBI's high-traffic biomedical platforms by monitoring, analyzing, and mitigating web abuse, DDoS, and scraping across hybrid cloud and on-prem infrastructure. Requires strong web architecture knowledge and hands-on experience with cloud security controls.
Build and scale AI-assisted internal tooling and automations across SaaS systems. Partner with Automation leads on agent infrastructure while maintaining integrations and documentation that enable company-wide self-service.
Part-time remote Customer Support Specialist handling high-volume phone, chat, email, and social media support for Skylight Calendar customers. Requires 2+ years experience, Zendesk/CRM proficiency, and weekend availability.
Provide technical product support for a fraud prevention SaaS platform, triaging tickets, monitoring system health, and collaborating with engineering on escalations. Requires 3+ years SaaS support experience and a technical bachelor's degree.
Administer and maintain Siemens Teamcenter PLM systems supporting engineering workflows. Handle configuration, upgrades, user support, and integrations with ERP/MES. Requires 3-5 years PLM experience and a bachelor's degree.
Leads customer delivery for Scale AI's public sector engagements in Germany. Manages relationships, scopes agentic workflow use cases, and drives cross-functional execution with an active TS/SCI clearance.
Serve as the named technical support contact for strategic enterprise accounts, owning end-to-end technical issue resolution and partnering with CS, Sales, and Applied AI teams. Requires 5+ years in escalated enterprise technical support, deep API/SaaS fluency, and experience with SSO/SAML/OAuth.
Own and lead a portfolio of strategic Enterprise accounts (2,501+ employees), driving executive alignment, long-term value realization, and durable net revenue retention as a senior security advisor to CISOs.
Lead and scale a team of Customer Success Managers supporting Enterprise accounts, driving retention, growth, and operational excellence in a metrics-driven environment. Requires 4+ years in CS or account management with people management experience.
Technical Support Engineer providing break/fix and technical support for enterprise data platform customers using Trino/SEP/Galaxy. Requires 5+ years support experience and 3+ years with Big Data, Docker, Kubernetes, and cloud technologies.
Drive AI adoption, renewals, and expansion for named mid-market accounts at Notion. Own the end-to-end customer journey, lead AI workshops, and partner with AEs on growth strategy.
Lead implementation, adoption, retention, and expansion for ~20 Public Safety/SLED enterprise accounts. Drive onboarding, QBRs, and proactive support while partnering with Product, Engineering, and Sales.
Lead enterprise IT strategy and operations as Director of IT Services. Manage IT teams, enterprise systems, security/compliance programs, and vendor relationships while partnering cross-functionally to scale reliable technology services.
Tier 2 Help Desk Technician providing advanced macOS support, endpoint management, and escalation handling for a SaaS company. Requires 4+ years IT experience and strong expertise in Apple systems, Google Workspace, and MDM tools.
Lead a team of 5 CSMs managing Checkr's largest strategic accounts. Drive retention, expansion, and executive relationships while mentoring the team and collaborating cross-functionally.
Support ML infrastructure at scale: troubleshoot Kubernetes, GPU clusters, and distributed training systems while collaborating directly with engineering teams and customers.
Dedicated TAM supporting U.S. Military (Air Force preferred) accounts. Builds trusted advisor relationships, provides Zero Trust architectural guidance, drives adoption, and serves as primary liaison for post-sales technical and business issues.
Own and scale a portfolio of AI-native customer success programs across activation, adoption, expansion, and retention for Claude products. Build agents, digital journeys, webinars, cohorts, and communities that drive measurable outcomes without 1:1 account management.
Own end-to-end customer onboarding from contract to graduation for an AI-native payroll platform. Drive activation KPIs (time to first payroll, 90%+ graduation rate) while managing tiered implementations across startups to 200+ employee companies.