Network Operations Center (NOC) Operator

Monitoring & Alert Response

• Monitor data center systems using dashboards and alerting tools
• Acknowledge and triage alerts across compute, network, and hardware systems
• Identify and filter out false positives using predefined guidelines

Triage & Escalation

• Follow structured runbooks to perform initial validation steps (e.g., running diagnostic scripts or checking system status)
• Escalate issues to the appropriate teams (hardware, network, SRE) based on clear escalation criteria
• Notify relevant stakeholders during active incidents

Ticketing & Coordination

• Create, update, and manage tickets with accurate and timely information
• Attach relevant logs, diagnostics, and observations to support faster resolution
• Track incidents to ensure proper ownership and handoff

Operational Awareness

• Identify recurring alerts or patterns and report them to improve monitoring and reliability
• Maintain awareness of ongoing incidents and system status during your shift

Required Qualifications

• Basic familiarity with computers, Linux systems, or IT environments (academic or personal experience is acceptable)
• Ability to follow structured procedures and runbooks with attention to detail
• Strong communication skills and ability to clearly document issues
• Ability to prioritize tasks and respond quickly in a fast-paced, 24/7 environment
• Willingness to learn and grow in a technical operations role

Ideal Experience

• Exposure to monitoring tools (Grafana, Datadog, etc.)
• Basic understanding of networking or server hardware concepts
• Interest in data centers, cloud infrastructure, or AI systems
• Strong sense of ownership and urgency, with the confidence to escalate issues to the appropriate teams or levels to ensure timely resolution

Benefits and Perks

• Comprehensive medical, dental and vision coverage (U.S.); Private medical and dental insurance (U.K.)
• Retirement and financial wellness support (U.S.); Pension contribution (U.K.)
• Generous paid time off, plus holidays
• Paid parental leave
• Professional development support
• Wellness and work-from-home stipends
• Flexible work environment