IT Support Specialist

Helpdesk & End-User Support

• Serve as the primary point of contact for corporate IT support requests via Zendesk, Slack, and email.
• Provide Tier 1 and Tier 2 troubleshooting for hardware, software, SaaS applications, and connectivity issues.
• Escalate complex issues to the Sr Manager of IT or external vendors as appropriate.
• Maintain thorough documentation of support tickets, incidents, and resolutions in the knowledge base.

Access & Identity Management

• Manage the full lifecycle of user accounts across Google Workspace, Slack, Zendesk, Rippling, and other corporate SaaS tools.
• Provision and deprovision accounts during onboarding and offboarding, following established security protocols and least-privilege principles.
• Support multi-factor authentication (MFA) enrollment and troubleshooting across the organization.
• Assist in access reviews and audits to support HITRUST and HIPAA compliance requirements.

SaaS & Systems Administration

• Administer and maintain corporate SaaS platforms including Google Workspace, Slack, Rippling, and Zendesk.
• Assist in automating and improving IT workflows, such as onboarding/offboarding processes and access provisioning.
• Monitor system health, SaaS license usage, and application integrations.
• Support configuration changes, policy updates, and system integrations as directed by the Sr Manager of IT.

Security & Compliance

• Follow and enforce established IT security policies and best practices (HIPAA, HITRUST).
• Assist in monitoring for security events, anomalous activity, and policy violations.
• Support audit preparation activities including evidence collection and documentation.
• Contribute to endpoint security for corporate laptops, including MDM policy compliance via Iru.

Device & Asset Management

• Coordinate shipping, configuration, and return of corporate laptops and peripherals for remote employees.
• Maintain accurate asset records and inventory for corporate IT hardware.
• Support device lifecycle activities including procurement, setup, imaging, and decommission.

Required Qualifications

• Associate's degree or equivalent technical training in Information Technology, Computer Science, or a related field.
• 2+ years of experience in a corporate IT support, helpdesk, or systems administration role.
• Hands-on experience with Google Workspace administration (user management, groups, policies).
• Familiarity with SaaS identity and access management concepts (SSO, SAML, SCIM, MFA).
• Working knowledge of macOS endpoint environments.
• Understanding of IT security best practices, including HIPAA and data privacy principles.
• Strong written and verbal communication skills; able to support non-technical users remotely.
• Highly organized, detail-oriented, and able to manage multiple concurrent requests efficiently.

Preferred Qualifications

• Experience with tools such as Iru (formerly Kandji), Zendesk, Rippling, or Slack administration.
• Familiarity with scripting or automation (Google Apps Script, Python, or similar).
• Experience supporting compliance frameworks such as HITRUST, SOC 2, or HIPAA.
• CompTIA A+, CompTIA Security+, Google Workspace Administrator, or other relevant certifications.

What We Offer

• Medical, dental, and vision coverage—100% paid for you and your dependents.
• 401(k) with company match.
• Short- and long-term disability, life insurance, and more.