IT Support Administrator

Essential Responsibilities

• Provide Tier 1/Tier 2 technical support for employees primarily in macOS environments, with the flexibility to expand support to Linux and Windows systems as needed
• Troubleshoot and resolve hardware, software, networking, and user access issues; escalate appropriately and follow issues through to closure
• Support onboarding and offboarding activities, including account provisioning, device setup, and access management
• Maintain endpoint management solutions (enrollment, policies, patching, and compliance posture)
• Assist with administration of identity and access management systems, including MFA, SSO, and role-based access controls (RBAC)
• Support office IT infrastructure, including VPN connectivity, Wi-Fi, printers, and conferencing systems
• Document work performed, update internal knowledge base articles, and maintain accurate asset inventory records

Basic Qualifications

• 2–3 years of experience supporting enterprise or corporate IT environments
• Experience providing desktop/end-user support in macOS and Windows environments
• Basic familiarity with Linux operating systems
• Understanding of networking fundamentals, including TCP/IP, VPNs, DNS, DHCP, and wireless networking
• Familiarity with identity and access management concepts (e.g., MFA, SSO, least privilege)
• Strong troubleshooting, organizational, and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Ability to work onsite in support of operational requirements

Preferred Qualifications

• Experience with endpoint management platforms such as Jamf, Intune, or Kandji
• Familiarity with enterprise collaboration and productivity platforms including Google Workspace, Okta, Slack, Atlassian, or Microsoft 365
• Experience supporting regulated or compliance-driven environments
• Prior experience supporting defense, aerospace, or government customers
• Active U.S. Security Clearance or ability to obtain and maintain one