Director, IT Services

IT Strategy, Vision, and Business Partnership

• Partner with senior leadership to define the IT vision, strategy, and lead execution to improve IT maturity and service reliability.
• Serve as a trusted partner to Engineering, Revenue Operations, People Operations, and other functions, enabling business growth through scalable and reliable technology.
• Partner with the People team, Security team, and other stakeholders to promote and support responsible AI adoption across the organization.
• Lead enterprise-wide initiatives such as office build-outs, tooling standardization, and other technology integrations.

IT Organization Leadership and Team Development

• Lead and develop IT teams across IT Support, Enterprise Systems, and Network & A/V, establishing clear goals, performance expectations, and career development paths for IT team members.
• Champion documentation, knowledge sharing, and a culture of continuous improvement across IT operations.

Service Delivery, User Experience, and Operational Excellence

• Establish and mature IT practices for software management and governance, user experience and enablement, incident and problem management, and mitigation of operational risk while providing highly available and user-friendly IT solutions.
• Drive a customer-centric service model that improves response times, resolution quality, and employee satisfaction.
• Develop and track KPIs related to service availability, incident response, employee experience, asset utilization, and overall operational health.

Enterprise Systems, Platforms, and Lifecycle Management

• Own the lifecycle management of enterprise IT platforms and software, including maintaining a comprehensive inventory of all software and assets, managing access, configurations, and licenses, holding vendors accountable for reliable products and services, implementing automation where appropriate, and ensuring high system availability and performance.
• Collaborate with Procurement, Security, and Legal to evaluate risk when introducing new tools, vendors, or architectural changes, balancing usability, security, and scalability.

Security, Identity, and Compliance

• Partner with Security to strengthen corporate security posture and ensure enterprise IT systems are designed, operated, and monitored in alignment with Zero Trust principles.
• Enhance identity and access management capabilities, including SSO, MFA, lifecycle automation, device compliance, and least-privilege access.
• Ensure IT processes, documentation, and controls support audit readiness for SOC 2, ISO 27001, and other applicable data privacy requirements.

Financial Management, Vendor Governance, and Other Responsibilities

• Own the IT operating budget, including forecasting and cost management.
• Manage vendor relationships and contract negotiations to ensure strong ROI, service quality, and cost optimization.
• Perform additional duties and lead special projects as assigned.

How You Will Do Your Work

• Good judgment - Apply critical thinking to complex problems, assess risk thoughtfully, identify patterns and root causes, and take ownership of outcomes.
• Resourcefulness - Take a pragmatic, can-do approach—optimizing existing tools and processes while identifying smart opportunities to improve how work gets done.
• Teamwork and communication - Prioritize clear documentation, strong relationships, active listening, and cross-functional collaboration.
• Influence and leadership - Lead through trust, mentorship, and example—fostering a culture of accountability, learning, and continuous improvement.
• Skills and knowledge - Bring strong domain expertise in enterprise IT and remain committed to learning and applying best practices.

Qualifications

• 10+ years of progressive experience in corporate IT, infrastructure, or enterprise technology.
• 5+ years scaling distributed IT teams, ideally managing managers as a senior leader.
• Proven experience building IT strategy, executing roadmaps, and operating IT services at scale.
• Strong expertise in IT service management frameworks (ITIL or similar).
• Solid experience in managing and governing software in the enterprise and addressed the Shadow IT challenges.
• Experience owning corporate IT platforms, including identity, collaboration tools, SaaS governance, networking, and endpoint management.
• Direct experience managing network teams to build various office networks and WiFi networks, as well as designing and implementing audio/video capabilities for both on-site and remote environments.
• Demonstrated success partnering with Security to implement Zero Trust principles, MFA, and device compliance.
• Strong working knowledge of Zero Trust architecture, identity security, endpoint security, and access governance.
• Experience supporting audits and compliance programs such as SOC 2, ISO 27001, SOX and data privacy regulations.
• Ability to assess risks within IT systems and translate requirements into scalable, user-friendly solutions.
• Strong vendor and budget management experience.
• Exceptional communication and stakeholder management skills.
• Experience supporting hybrid or distributed workforces in high-growth environments.
• Preferred: company size over 1000 employees, with global offices.

Compensation

• Base wage range: $235,000-$300,000 per year.