Incident Responder (Tier 2)

Responsibilities

• Interface with clients to remotely onboard them onto the BlackCloak platform
• Respond to client inquiries, alerts, incidents, and questions
• Triage cybersecurity alerts, assess the risk and deliver mitigation responses
• Run network vulnerability assessment scans of client infrastructure
• Communicate vulnerability and threat assessments to clients
• Participate in the Incident Response Program
• Be part of an on-call rotation and escalation team
• Provide post-onboarding support to clients through periodic touchpoints as needed in a timely and professional manner
• Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
• Mentor and support Client Success and Security Team Members
• Maintain working knowledge of BlackCloak’s solutions, platform features and best practices

Requirements

• 2-5 years of experience in an infosec/cybersecurity analyst role
• College degree in an Information Technology (IT/CS/CE) related discipline or equivalent experience
• Penetration and vulnerability testing experience
• Windows and macOS forensic investigation and vulnerability management experience
• Technical knowledge of operating systems such as Windows, macOS, iOS, Android, Linux
• Operate independently and efficiently to manage multiple tasks and priorities simultaneously and successfully
• Strong communication skills and ability to interface with clients
• This role requires occasional time on nights and weekends to address client incidents, emergency onboardings and issues

Nice-to-Haves

• Industry recognized information security certifications (CISSP, GIAC, OSCP, Security+)