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FivetranFivetranDenver, CO

Customer Support Engineer

Customer Support Engineer providing technical support and troubleshooting for Fivetran's API connectors, working with customers and dev teams to resolve issues. Requires 2+ years experience with APIs, databases, data warehouses, and strong communication skills.

80k – 97k/yr
Hybrid2+ YOESupport Engineering

About the role

What You’ll Do

  • Provide virtual technical support to Fivetran customers and partners.
  • Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues.
  • Investigate and troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies.
  • Work closely with Fivetran’s Dev team to identify and resolve bugs and issues impacting Fivetran customers.
  • Become a Subject Matter Expert on the Fivetran API Connectors and related technologies.
  • Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
  • Collaborate with teammates on technical and non-technical projects.

Skills We’re Looking For

  • 2+ years of relevant professional experience
  • Strong customer advocacy skills, demonstrated over email and on video calls or screen shares
  • Excellent written and verbal communication skills in English
  • Experience troubleshooting APIs, including making API requests, interpreting responses and standard error codes, and navigating and understanding API documentation
  • Basic understanding of networking fundamentals, including the TCP/IP model
  • Experience working with databases, both SQL and NoSQL
  • Familiarity with basic SQL queries and commands
  • Knowledge of and experience with data warehouse infrastructure, such as Snowflake, Databricks, BigQuery, and Amazon Redshift
  • Ability to read and analyze logs to investigate and identify issues
  • Comfortable navigating GitHub and submitting Pull Requests
  • Strong, process-oriented troubleshooting and problem-solving skills
  • Ability to thrive in a highly collaborative, global team environment

Perks and Benefits

  • 100% employer-paid medical insurance
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform

Skills

Api TroubleshootingSQLNoSQLSnowflakeDatabricksBigQueryAmazon RedshiftGitHubTCP/IPLog Analysis

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