Technical Account Manager, Okta Enterprise

What You'll Be Doing

Enterprise Customer Partnership & Influence

• Build deep, long-lasting relationships with customers as their go-to technical advisor
• Earn Okta trusted advisor status with customer identity owners and technical leadership
• Apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies
• Collaborate with customers to design identity strategies aligned with their business objectives
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity
• Expand customers' adoption of the Okta footprint through additional use cases and increasing security posture
• Secure the Okta footprint against competitive displacement using product differentiator knowledge

Complex Problem Resolution & Advocacy

• Demonstrate advanced problem-solving skills for complex, multi-faceted problems
• Proactively identify risks and create mitigation plans with clear ownership and resolutions
• Handle most customer technical escalations independently or collaboratively with the Customer Success Manager
• Manage competing priorities with minimal impact on delivery
• Represent and advocate for the customer with cross-functional teams (engineering, support)
• Facilitate difficult discussions with senior stakeholders

Thought Leadership & Team Enablement

• Serve as a thought leader providing best practices, workshops, and training
• Generate vertical/use case insights and thought leadership on Okta platform and identity domain knowledge
• Create repeatable assets and strategies to generate higher value for customers and deeper TAM engagement
• Mentor peers and colleagues, upskilling capability with a focus on technical development
• Contribute to adoption and retention strategies, sharing customer patterns and leading execution
• Lead project tasks or initiatives aimed at TAM process and knowledge improvement

What You'll Bring to the Role

Experience Requirements

• 6+ years of related professional experience, or equivalent (e.g., 6+ years with a Master's degree)
• 3+ years as a Technical Account Manager (TAM) or comparable role (Technical Consultant, Product Management, Solution Architect)
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices

Education

• BA/BS/MS in Computer Science, Information Technology or related discipline, OR equivalent work experience

Technical Mastery (Workforce Identity Focus)

• Extensive proficiency utilizing Okta feature sets and platforms to design architectures satisfying customer use cases
• Modify existing quickstart or code samples to adapt to customer requirements
• Confident in assisting TAM peers on technical challenges

Key Technical Areas

• Technologies and protocols for identity federation and access control: SAML 2.0, WS-Federation, OAuth, OpenID Connect
• Legacy applications in hybrid IT environments with non-standard applications
• SaaS deployment experience: Salesforce, Box, Office 365, Workday, HR as identity master
• Lifecycle management scenarios to 3rd party systems (Workflows, HR-driven provisioning, MSFT integrations, SCIM)
• Enterprise applications providing identity/attributes or driving business processes (ITSM, HR)
• Security and performance monitoring, 3rd party signals integrations (SEIM, MDM, WAF)
• Awareness of identity protocol/flow augmentation requiring additional review

Communication and Leadership Skills

• Excellent communication skills translating complex technical topics into actionable insights
• Convey complex ideas in a compelling, easily understandable manner
• Set expectations and communicate goals/objectives with customers up to CxO level
• Set and enforce appropriate boundaries with internal and external stakeholders
• Track and influence customer behavior and health metrics across a portfolio