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Scale AIScale AIWashington, DC

Engagement Manager (Germany), Public Sector

Leads customer delivery for Scale AI's public sector engagements in Germany. Manages relationships, scopes agentic workflow use cases, and drives cross-functional execution with an active TS/SCI clearance.

145k – 181k/yr
On-site5+ YOECustomer Success

About the role

Responsibilities

  • Manage customer relationships from the executive to the end user
  • Be forward deployed in Germany with customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
  • Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
  • Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
  • Oversee onboarding and successful implementation of customer accounts

Requirements

  • Active TS/SCI clearance
  • 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions
  • Track record of structured, analytics-driven problem solving
  • Basic understanding of GenAI/ML
  • Excellent verbal and written communication skills
  • Willingness to initially travel 50% of the time to Germany and ultimately relocate there

Nice-to-Haves

  • 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
  • Technical background (education or professional experience with computer science, economics, statistics, engineering)
  • Proven track record in B2B client-facing roles and expanding client relationships
  • Prior experience owning the technical implementation of solutions to the government
  • Domain expertise in a relevant field (e.g. modeling and simulation, joint planning, intelligence workflows)

Skills

Stakeholder ManagementCustomer Relationship ManagementTechnical Program ManagementGenai/MlCross-Functional Team LeadershipEnterprise Solutions DeliveryAnalytics-Driven Problem SolvingB2B Client ManagementGovernment Solutions ImplementationTs/Sci Clearance

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