Manager I, Technical Account Management - San Francisco

What You’ll Do

• Manage, develop, and mentor a fast-paced team of TAMs & TEMs with a Player / Coach approach
• Assist recruiting efforts to find and hire top talent within your region. Coach new hires during onboarding to ensure proper ramping of skills and capabilities
• Oversee successful onboarding, development and education of new and existing TAMs & TEMs
• Streamline communication directly with TAM-assigned Datadog customers from a leadership perspective
• Collect feedback for TEMs on their enablement sessions
• Ensure TEMs are providing technical training on technical topics and product adoption for customers
• Plan and/or hold technical training sessions to provide technical guidance for some of our largest customers
• Work closely with the greater Technical Solutions leadership and other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters and to implement process improvements
• Continuously iterate on best practices for technical product adoption and customer success

Who You Are

• Passionate about people management and/or mentorship with previous experience leading a team
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric consultative approach
• Experienced in successful implementation of process and procedure in a scaling company
• Knowledgeable of current infrastructure and monitoring solutions and technologies
• Experienced in 5+ years in a Presales, Post Sales, Consultancy or adjacent customer facing role with a successful track record
• Experienced working in a startup and/or fast-paced organization
• Someone who studied a Computer Science or Engineering major, or equivalent experience

Benefits and Growth

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Reasonably estimated yearly salary: $146,000—$213,000 USD