Mid-Market Customer Success Manager

What You'll Achieve

• Drive AI adoption, value delivery, and renewals for a book of named accounts
• Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue
• Lead AI workshops to build and deploy workflows that solve specific business problems
• Identify and qualify expansion opportunities within existing accounts
• Co-build customer success plans to help every customer achieve desired objectives
• Partner with AEs on growth strategy while owning customer activation and renewal readiness
• Learn our product inside and out and help your customers drive business outcomes
• Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
• Document and share key findings/learnings with the broader Notion organization

Skills You'll Need to Bring

• 5+ years of success in your current Customer Success or Account Management role
• Experience driving the end-to-end customer journey — from adoption to renewal
• Strong discovery skills to uncover customer challenges and connect them to tailored solutions
• Comfortable with technical concepts and able to build and implement AI workflows
• Ability to articulate value customers are receiving and present it effectively to senior audiences
• Ability to build Customer Success playbooks and new processes based on learnings
• Ability to work cross-functionally to solve customer problems creatively
• Ability to navigate ambiguity in a fast-paced and foundational team
• Curious and willing to adopt AI tools to work smarter and deliver better results

Nice to Haves

• Power user of Notion
• Experience working with a technical product and multiple commercial models (seats, usage)
• First or early hire at a fast growing startup
• Experience using Notion at a past or current company