Technical Support Specialist

Responsibilities

• Respond rapidly to inquiries from end-users, admins, and developers
• Resolve inquiries including end-user training, integration debugging, and bug resolution
• Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
• Own support ticketing and knowledge infrastructure to deliver a world-class support experience
• Participate in hiring and onboarding future support engineers

Requirements

• 0-1 year(s) of experience in a technical support role/internship or recent graduate with technical degree
• Previous experience or exposure with two or more of: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Basic Programming (HTML etc.)
• Experience identifying collaboration and escalation resources in a fast-paced environment
• Experience providing the right level of context when partnering with others to resolve customer issues
• Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions

Benefits

• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year
• Subsidized ClassPass membership
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation