Customer Success Specialist – Bilingual (French/English)

Requirements

• French Fluency Required: Must be bilingual in French and English, with native-level fluency in French.
• Subject Matter Expertise: Develop deep knowledge of BizzyCar’s products, technology, and processes to maximize value for customers.
• Customer Onboarding & Training: Lead onboarding efforts to ensure customer alignment, provide tailored web portal configurations, and offer ongoing training to boost customer success.
• Retention & Upsell: Conduct regular account reviews to identify growth opportunities, mitigate retention risks, and ensure successful renewals and upsell conversions.
• Voice of the Customer: Gather and document customer feedback, collaborating with technical and business teams to address concerns and deliver product improvements.
• Collaboration: Partner with the sales team to ensure alignment on customer needs, and join customer meetings when needed.
• Process Improvement: Design and implement new processes within the Customer Success team to enhance efficiency and customer value.
• Support Review: Monitor customer support tickets to guarantee satisfaction and address performance issues.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1+ years of experience in a customer-facing role, preferably within a fast-paced, technology-driven environment.
• Exceptional verbal and written communication skills, including the ability to lead formal presentations.
• Ability to establish trust with customers through competence and rapport.
• Strong analytical skills, comfortable interpreting and presenting data insights.
• Detail-oriented with excellent organizational and time-management skills to drive successful execution.
• Highly curious, eager to learn, and adaptable to new challenges.
• Team player with the ability to collaborate on customer accounts, new features, and internal processes.

Benefits

• Competitive salary and benefits package
• Paid time off, medical, dental, 401k, vision and equity benefits
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team