Deployment Strategist

What you’ll do

• Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption
• Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans
• Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors
• Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate
• Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth
• Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution
• Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales

Who we’re looking for

• Demonstrated success supporting complex, technical products and enterprise-grade customers
• Comfortable going deep on product and technical details while communicating clearly with executives
• Highly organised and analytical, with strong project management instincts
• Naturally consultative: ask great questions, uncover root problems, and guide customers to outcomes
• Commercially minded, with an understanding of how post-sales execution drives retention and growth
• Collaborative and influential, with strong cross-functional instincts
• Ambitious, driven, and motivated by ownership, impact, and rapid growth

Experience requirements

• 2–8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting
• Proven ability to manage complex, multi-stakeholder deployments of technical software products, ideally in a B2B SaaS environment
• Track record of driving measurable outcomes — time-to-value, product adoption, retention, or expansion — across a portfolio of enterprise accounts
• Experience engaging confidently with technical teams (ML engineers, data scientists, software engineers) as well as executive and business stakeholders
• Strong project management skills, with the ability to run multiple concurrent deployments, coordinate internal resources, and keep customers on track
• Commercially aware, with experience contributing to renewals, identifying expansion signals, and partnering with Sales on account growth
• Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar)
• Experience at a high-growth start-up or scale-up strongly preferred
• Bonus: Exposure to AI, ML, data infrastructure, or developer tools

Why Encord

• Competitive salary, commission, and meaningful equity in a high-growth start-up
• Clear, accelerated growth opportunities as the company scales rapidly
• Strong in-person culture: 3–5 days/week in our newly launched NYC office
• Flexible PTO to fully recharge; 18 paid vacation days in the U.S. plus federal holidays
• Annual learning & development budget
• Comprehensive health, dental, and vision coverage
• Frequent travel opportunities across the U.S., London, and Europe
• Bi-annual company offsites, twice-weekly team lunches, and monthly socials