55 jobs
Handle high-volume phone consultations helping clients navigate disability benefits and insurance compensation processes. Requires 3+ years of customer-facing experience and strong interpersonal skills.
Support clients seeking disability benefits or insurance compensation by conducting phone consultations, assessing eligibility, and guiding next steps. Requires a bachelor's degree, 1+ year of work experience, strong interpersonal skills, and ability to learn complex systems quickly.
Provide front-line technical support for developers integrating with OpenRouter's LLM API. Diagnose complex issues across multiple providers, reproduce bugs, and deliver clear, empathetic communication to highly technical users.
Serve as first point of contact for Bilt Rewards members via chat and support tickets, handling payments, loyalty, and general inquiries. Requires nights/weekends schedule and in-person NYC training.
Cross-functional Channel Sales role acting as liaison between ISO/MRP partners and internal teams. Handles partner support, onboarding, Salesforce updates, deal communications, and sales tasks in a fast-paced lending environment.
Provide frontline technical support for clinicians using Ambience's AI documentation platform. Diagnose issues, resolve escalations, and build support resources for 35+ health system deployments.
Provide first-line technical support for Zoo Design Studio and Zookeeper, troubleshooting issues, creating documentation, and delivering feedback to product teams. Requires 2+ years in customer/technical support and experience with SaaS or engineering software.
Bilingual (English/Spanish) frontline support specialist handling customer inquiries via phone, email, SMS, and chat for education savings account programs. Requires 3+ years support experience and Zendesk proficiency.
Provide empathetic technical support via calls, chats, and emails for a SaaS platform, troubleshooting issues, guiding users, and escalating bugs to Product. Requires 1+ years of customer/technical support experience and strong communication skills.
Lead global support operations transformation at Snowflake, shifting from manual processes to AI-augmented systems while driving outcome-based metrics and cross-functional strategy. Requires 10+ years in technical support/operations with proven transformation and people leadership experience.
Provide concierge-quality support for Wrapbook's payroll platform, handling cases via email, chat, and phone while troubleshooting production workflows and escalating critical issues. Requires 2+ years in customer/technical support or film production admin roles, plus strong knowledge of film/TV workflows.
Provide personalized customer support via phone, text, and tickets for a SaaS platform. Build product knowledge, resolve issues, and leverage AI tools to deliver high-quality service in a fast-paced startup.
Support Specialist handling user inquiries via email, troubleshooting technical issues, educating users on app features, and maintaining performance metrics on a 3pm-11pm CST schedule. Requires strong written communication, technical proficiency, and adaptability in a fast-paced remote environment.
Provide best-in-class support to Payor Partner Clinicians and Clients via calls, chats, and emails. Collaborate with internal teams to resolve billing issues and bugs while maintaining high-quality service in a remote contact center environment.
Client Success Associate providing white-glove support for a payments infrastructure platform. Handles partner/merchant inquiries, resolves support tickets, maintains SLAs, and collaborates cross-functionally to drive retention and customer happiness.
Provide world-class technical support and onboarding for a SaaS audit platform, troubleshooting issues and advocating for customers to engineering and product teams. Requires 1-3 years of customer support experience, ideally in SaaS.
Provide evening/overnight email support for a B2B SaaS healthcare platform, handling tickets, troubleshooting issues, and collaborating with engineering during biweekly releases. Requires rehab clinician experience and strong analytical and communication skills.