Specialist I, Partnership Support
Provide best-in-class support to Payor Partner Clinicians and Clients via calls, chats, and emails. Collaborate with internal teams to resolve billing issues and bugs while maintaining high-quality service in a remote contact center environment.
Responsibilities
- Answering live calls, chats and emails from clinicians and clients
- Collaborating with other teams within Customer Operations to help solve roadblocks for stakeholders
- Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
- Meeting with supervisor to discuss performance opportunities, feedback and set performance goals
Requirements
- At least 2 years of experience in customer support (healthcare billing a plus)
- At least 1 year of experience assisting customers over the phone, via live chat, and email support
- Experience with and knowledge of health insurance/billing
- Intermediate level of technical understanding
- Experience working with large databases and multiple tools simultaneously
- Ability to easily pivot and multitask
- Ability to adapt to an ever changing environment
- High output, high quality individual with very high attention to detail
- Desire to work in a contact center environment
- Take initiative and have a can do attitude towards investigating and solving problems
- Naturally empathetic individual
- Stay cool, calm and collected under intense interactions
- Consultative and empathetic attitude
Nice-to-Haves
- Healthcare billing experience
Compensation & Benefits
- Hourly compensation rate: $24.03 per hour
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend
- Financial Wellness: 401(k) program and equity opportunities
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week
- Wellness & Development: Annual stipends to put towards personal & professional growth
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care, and memberships to leading wellness apps
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance
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