Remote Support Engineering Jobs
86 jobs
Support Engineer
Support Engineer providing technical assistance to customers and Customer Success teams, triaging issues, escalating bugs, and translating feedback to Engineering. Requires HTML/CSS, SQL, and familiarity with JavaScript or similar languages plus REST APIs.
70k – 80kUnited StatesSupport EngineeringRemoteCSSSQL
IT Security and Automation Engineer
Build IT workflow automation and security tooling using Go, Temporal, and Kubernetes while supporting internal infrastructure and integrations. Requires Go programming, Linux/K8s experience, Terraform, and IT security background.
149k – 258kUnited StatesSupport EngineeringRemoteGoOkta
Customer Support Manager
Manage the AMER Technical Support Engineering team, owning L2/L3 escalation quality, team development, tooling/automation, and cross-functional coordination with engineering. Requires 4+ years managing technical support or software engineers plus strong Linux/container technical credibility.
140k – 165kUnited StatesSupport EngineeringRemote4+ YOELinuxZendesk
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Senior Production Support Engineer (2d shift: 5 PM - 1 AM EST)
Senior Production Support Engineer resolving complex production issues, leading Sev1 incident response, performing root cause analysis, and mentoring junior engineers. Requires 5+ years experience, strong API and cloud platform knowledge.
90k – 110kUnited StatesSupport EngineeringRemote5+ YOEAWSGCP
Senior Technical Support Engineer
Senior Technical Support Engineer guiding enterprise SaaS customers through onboarding, deployment, and technical issue resolution for secure mail, file sharing, and related products. Requires 7+ years of customer-facing SaaS support experience and strong cross-functional collaboration skills.
United StatesSupport EngineeringRemote7+ YOEMaciOS
Automations & AI Specialist, Product Support
Build and operationalize AI-powered support workflows and integrations across Decagon, Zendesk, and internal systems to improve customer and specialist experiences. Requires 3+ years shipping integrations/automations and hands-on LLM workflow experience.
140k – 202kSan Francisco, CA +1Support EngineeringRemote3+ YOERAGAPIs
Installation Specialist
Installation Specialist conducts virtual site surveys, installs and configures POS hardware, and delivers staff training for restaurant clients. Requires 2-3 years of restaurant or technical support experience and strong networking and troubleshooting skills.
22 – 27Portland, ORSupport EngineeringRemote2+ YOERoutersSwitches
Technical Support Specialist - West Coast
Provide premier technical support for Skydio's autonomous UAS drone products to commercial customers in utilities, public safety, and infrastructure. Troubleshoot hardware, software, and cloud issues while driving customer satisfaction and retention.
60k – 100kUnited StatesSupport EngineeringRemote5+ YOECRMZendesk
Sr. Technical Support Engineer
Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end. Lead API launches, integration builds, and high-impact bug fixes while mentoring junior team members.
124k – 255kSan Francisco, CASupport EngineeringRemote4+ YOESDKsPython
Technical Solutions Engineer
Support external developers integrating with Stripe by troubleshooting code, writing documentation, building internal tools, and collaborating with engineering teams. Requires 4+ years full-stack experience and strong communication skills.
United StatesSupport EngineeringRemote4+ YOEGoPHP
Principal Support Engineer
Principal Support Engineer leading US technical support, handling critical escalations, mentoring engineers, and bridging support with engineering and product teams. Requires 10+ years in technical support or cybersecurity plus leadership experience.
125k – 145kUnited StatesSupport EngineeringRemote10+ YOEPIVBash
Document Support Engineer
Own end-to-end lifecycle of insurance document templates: design, debug, test, and maintain schema-driven templates while collaborating with engineering, product, and underwriting teams. Requires scripting experience and comfort with structured data and templating tools.
64k – 94kUnited StatesSupport EngineeringRemoteGoHTML
Product Support Engineer
Provide post-sales technical support, troubleshooting, and configurations for a data security platform. Requires 5+ years in support, strong Linux/K8s/Docker/Python skills, and familiarity with HSM/KMS and crypto interfaces.
70k – 120kUnited StatesSupport EngineeringRemote5+ YOECNGJCE
Technical Support Specialist
The Technical Support Specialist will provide Level 1 and Level 2 technical support for Thunderbird users, focusing on subscription products. This role involves troubleshooting email configuration, managing support tickets, and contributing to documentation.
67k – 77kUnited StatesSupport EngineeringRemote5+ YOEDNSSPF
Solutions Analyst
The Solutions Analyst is responsible for delivering and managing technical and integration interactions, troubleshooting complex technical issues, and advocating for customers. This role requires strong problem-solving skills and an in-depth understanding of the product.
55k – 62kUnited StatesSupport EngineeringRemote1+ YOEAPISQL
Customer Support Engineer (Inference)
Customer Support Engineer providing technical support for AI inference and fine-tuning services on GPU clusters. Requires 5+ years customer-facing technical experience with strong AI/ML and infrastructure expertise.
160k – 230kSan Francisco, CASupport EngineeringRemote5+ YOEGPUHPC
Technical Support Specialist
Provide technical support to Vanta customers via email, chat, and screen sharing. Troubleshoot cloud infrastructure (AWS/Azure/GCP), APIs, networking, and log management tools while collaborating with Engineering and Support teams.
83k – 98kUnited StatesSupport EngineeringRemote4+ YOEAWSAPIs
Incident Responder (Tier 2)
Tier 2 Incident Responder handling client onboarding, alert triage, vulnerability scans, and incident response for a cybersecurity platform. Requires 2-5 years of infosec experience and strong client communication skills.
80k – 90kUnited StatesSupport EngineeringRemote2+ YOEiOSmacOS
Network Engineer
Provide end-to-end support and troubleshooting for SDWAN networks (Versa Networks emphasis), VoIP, VPNs, routers, and firewalls for ISP/MSP customers. Requires 3-5 years experience with networking protocols and tools.
45k – 85kAlabama +23Support EngineeringRemote3+ YOEBGPNAT
Head of Support
Lead global support strategy and operations for customer and consumer support at a fintech API company. Own SLAs, CSAT, incidents, and a Customer Success Package business while leading distributed teams and partnering with Product and Engineering.
125k – 223kUnited StatesSupport EngineeringRemote10+ YOESLA ManagementAI for Support
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