Field Support Specialist
Provide real-time support to mobile clinicians via Slack, phone, and Zendesk while troubleshooting operational issues and coordinating projects in a fast-paced healthcare startup.
Responsibilities
- Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk
- Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses
- Communicate clearly and empathetically, building trust and confidence with Sprinters
- Escalate issues appropriately to Market Operations or Clinical Managers
- Track and document field challenges to identify patterns and process improvements
- Support ad-hoc operational projects and process documentation as assigned
Requirements
- 1+ year of experience in operations support, customer service, healthcare administration, or similar
- Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset
- Ability to stay calm and effective under pressure
- Comfortable with tools like Slack, Google Workspace, Looker, and ticketing systems like Zendesk
- Availability to work flexible hours, including mornings or weekends, as business needs evolve
Nice-to-Haves
- Prior healthcare or startup experience
- Experience in a support center, dispatch, or field operations environment
- Experience supporting fast-moving startup projects, including coordinating tasks, tracking follow-ups, documenting processes, and helping teams stay organized
- Strong project management skills, with the ability to manage competing priorities, communicate updates clearly, and move work forward with minimal direction
Benefits
- Medical, dental, and vision coverage—100% paid for you and your dependents
- 401(k) with company match
- Short- and long-term disability, life insurance, and more
Disputes Specialist
Handle intake, investigation, and resolution of card and ACH disputes while balancing risk and delivering positive customer experiences. Requires 2-5+ years in customer support or investigations, fintech/banking experience, and familiarity with Zendesk.
Client Experience Specialist
Handle high-volume phone consultations helping clients navigate disability benefits and insurance compensation processes. Requires 3+ years of customer-facing experience and strong interpersonal skills.
Customer Support Advocate
Manage inbound customer inquiries via phone, email, and chat for a B2B SaaS HR/payroll platform. Provide expert support on benefits enrollment, payroll, and compliance while maintaining high customer satisfaction.
Partner Support Associate I
Cross-functional Channel Sales role acting as liaison between ISO/MRP partners and internal teams. Handles partner support, onboarding, Salesforce updates, deal communications, and sales tasks in a fast-paced lending environment.