Provides technical customer support by owning escalated issues, troubleshooting and documenting bugs, coordinating with Engineering and Product teams, and coaching support staff. The role requires at least six years of customer support experience and fluency in Japanese and English.

Senior customer experience professional responsible for resolving complex payroll and product issues, leading sensitive escalations, partnering with engineering, and mentoring CX teammates. The role requires 4+ years of customer support or operations experience, strong payroll expertise, and exceptional communication.

Own adoption, workflow excellence, and measurable outcomes for audit customers using Fieldguide’s platform. The role requires at least four years of audit or advisory experience, strong knowledge of the audit lifecycle, and the ability to lead enablement and change management.

Drives enterprise AI adoption and measurable value across complex industry customers, serving as a strategic and technically fluent advisor. The role requires 6+ years in Customer Success, Technical Account Management, or Solutions Engineering, with experience in enterprise accounts and consumption- and seat-based products.

Supports small-business customers using a self-serve advertising platform by diagnosing issues, resolving inquiries, documenting tickets, and directing users to self-service resources. The role requires 1–3 years of customer-facing or technical support experience and strong written communication.

Leads and grows a Customer Success team supporting Global Systems Integrators and consulting partners adopting Anthropic’s AI products. The role requires enterprise customer leadership, GSI experience, front-line management, and the ability to build scalable adoption, retention, and expansion programs.

Advises B2B SaaS customers on adoption, product usage, and measurable business outcomes, partnering with account teams through expansion and renewal. The role requires stakeholder relationship-building, technical translation, customer-success experience, and hands-on familiarity with AI or agentic tools.

Own adoption and value plans for a portfolio of B2B SaaS customers, connecting Mixpanel usage to measurable business outcomes. The role requires customer-success or consulting experience, strong stakeholder management, technical communication, and hands-on AI tooling experience.

Provides autonomous, end-to-end resolution for complex, high-value reservation issues involving Airbnb guests and Hosts. The role requires 4+ years of multicultural customer service experience, strong judgment and communication skills, and fluency in English and Spanish.

Owns high-severity enterprise customer issues for deployed agentic AI systems, diagnosing failures across AI behavior, workflows, integrations, and configuration. The role requires 6–9+ years of senior technical support, reliability, or production engineering experience, strong incident management, and clear customer communication.

Leads and scales a team of Customer Experience Managers serving mid-market, enterprise, and strategic SaaS customers in Japan. The role combines people leadership, customer engagement, cross-functional collaboration, and post-sales strategy.

Supervises a Community Support team, driving operational metrics, service quality, process improvements, and customer advocacy. The role requires at least five years of supervisory experience, strong analytical and stakeholder-management skills, and willingness to work flexible shifts from the Gurugram office.

Leads strategic customer value and transformation programs, partnering with C-level executives and coordinating cross-functional teams to drive Celonis adoption, measurable business impact, and long-term success. Requires at least 10 years of relevant experience in customer success, consulting, or transformation leadership.

Provides escalated technical support for GitLab customers by troubleshooting Linux, application, and DevOps issues, reproducing bugs, and contributing fixes. The role also mentors teammates, improves support content and processes, and collaborates across Product, Engineering, Infrastructure, Customer Success, and Sales.

Provides technical customer support for Hivemind software by triaging logs, configurations, APIs, deployments, integrations, and operational issues. The role requires 7+ years of customer-facing technical experience, strong troubleshooting and communication skills, C++ literacy, and familiarity with deployed or edge systems.

Leads customer success for Hivemind enterprise customers, managing onboarding, account health, executive relationships, renewals, and expansion. The role requires a bachelor's degree, 8+ years in customer success or account management, enterprise customer experience, and extensive travel.

Drives strategic enterprise customer relationships, AI adoption, product usage optimization, and expansion across Anthropic’s Claude offerings. Requires 8+ years in customer success, technical account management, or solutions engineering, plus strong AI/ML and API fluency.

Leads strategic customer relationships and enterprise-wide adoption of Anthropic’s AI products for a major technology account. The role requires 8+ years of relevant experience, executive-level stakeholder management, technical AI/ML fluency, and a bachelor’s degree or equivalent experience.

Provides timely, high-quality support to Palmstreet users across mobile and desktop platforms, resolves issues, tracks trends, and improves support procedures. Requires 2–3 years of customer service experience, native-level English, strong technical skills, and residence in Mexico.

Supports strategic enterprise customers post-sale by managing account health, driving product adoption, coordinating cross-functional programs, and improving retention and expansion. Requires 3–5 years of enterprise SaaS customer success experience, technical fluency with APIs and integrations, and strong executive communication skills.

Manages a high-volume SMB and mid-market customer portfolio, leading renewals, adoption, retention, and expansion through scalable engagement programs. Requires 3–5 years of SaaS customer success, renewals, account management, or sales experience, plus familiarity with customer success platforms.

Provides front-line support for ChiroTouch SaaS software used in chiropractic clinics, resolving customer inquiries via phone and chat, troubleshooting issues, and documenting interactions to ensure high satisfaction and efficiency.

Supports orthodontic practices by troubleshooting software and workflow issues, answering product questions, documenting cases, and improving adoption. The role requires at least two years of orthodontic practice or equivalent industry support experience and familiarity with integration partner systems.

Provides technical support for Dialpad’s cloud communications platform, handling carrier escalations, VoIP and network troubleshooting, and complex customer issues. Requires at least three years of telecom, carrier, or VoIP support experience and familiarity with SIP, networking, ticketing systems, and Wireshark.

Supports and improves HR and talent systems by translating People Operations needs into requirements, leading implementations and testing, and managing production support. The role requires 4+ years of HR technology business systems analysis experience and familiarity with platforms such as ServiceNow HRSD, Ashby, or Workday.

Supports technical customers running production ML workloads by diagnosing distributed systems, Kubernetes, GPU, networking, storage, and inference issues. The role also drives reliability improvements, tooling, observability, and operational guidance across platform engineering teams.

Builds and supports enterprise UiPath RPA automations, partnering with stakeholders to automate business processes and improve production reliability. Requires 3–6 years of UiPath experience, enterprise integration expertise, and proficiency with SQL, Python, APIs, and DevOps practices.

Leads and scales a global technical support engineering team serving strategic enterprise customers, resolving complex escalations and improving support systems. Requires 10+ years in technical support or software engineering and 5+ years managing technical teams.

Leads a hands-on Technical Solutions Engineering team supporting enterprise insurance partners, owning queue operations, incident response, SLAs, automation, and launch readiness. Requires 5+ years in software, 3+ years managing engineers, strong coding and observability skills, and experience with regulated enterprise customers.

Leads the EMEA Customer Success Engineering organization, managing and developing CSEs while partnering with Sales and Product to drive enterprise adoption, retention, expansion, and technical outcomes. Requires 10+ years in customer-facing technical roles and 5+ years leading post-sales or technical teams.

Provides product guidance and resolves customer issues across Rippling's HR, Finance, and IT platform through email, chat, and video support. The role requires strong communication, problem-solving, organization, and residence in a Pacific or Mountain timezone state.

The Technical Account Consultant advises customers and internal teams on Canadian payroll, Time & Attendance, Time Off, and benefits configurations. The role requires at least three years of relevant SaaS payroll experience, deep Canadian payroll compliance knowledge, and NPI certification.

Provides day-to-day IT support for a globally distributed AI company, including help-desk operations, macOS device lifecycle management, Google Workspace administration, endpoint compliance, and onboarding. The role can grow into security, infrastructure, automation, and internal tooling projects.

Own end-to-end Salesforce administration and the broader go-to-market technology stack, translating stakeholder needs into secure, scalable automation, integrations, reports, and governance. The role requires Salesforce certification, 5+ years of administration experience, and strong expertise in Flows, security, releases, and data quality.

Leads end-to-end material planning and inventory execution for production and NPI aerospace hardware programs. The role requires 5+ years in manufacturing supply chain or inventory planning, strong MRP/ERP expertise, advanced Excel skills, and cross-functional problem solving.

Guides families through care consultations, service starts, reassessments, and ongoing relationship management for older-adult care. The role requires consultative client-facing experience, measurable outcome ownership, strong documentation and coordination skills, and extensive field work across the Chicago area.

Provides first-line technical support for ClickHouse users, customers, and prospects across EMEA and globally as needed. The role handles technical cases, develops customer-facing solutions and content, supports pre- and post-sales activities, and collaborates with engineering and product teams.

Supports clients with portfolio data feeds, data-product functionality, verification issues, and processing bugs. The role requires 2+ years in the financial investment or advisory industry, strong communication skills, and familiarity with financial-services systems.

Provides hands-on technical support across endpoints, SaaS platforms, identity systems, and workplace technology while improving IT operations through documentation, automation, and scalable employee lifecycle processes. Requires 7+ years of IT support experience, strong macOS expertise, and familiarity with scripting and endpoint management.

Supports Sky Road financial software clients by troubleshooting trade workflows, templates, permissions, layouts, and onboarding configurations. The role requires support experience, familiarity with trade and order management workflows, financial data knowledge, and strong Excel skills.

The Senior Salesforce Engineer designs, develops, integrates, and supports scalable Salesforce CRM solutions for MongoDB’s Sales organization. The role requires 8+ years of Salesforce and enterprise application engineering experience, strong Apex and platform expertise, and a bachelor’s or master’s degree.

Own customer success for a portfolio of enterprise and high-tech accounts, advising technical and business stakeholders on MongoDB deployments while driving adoption, retention, revenue realization, and advocacy. Requires 5–7+ years in a technical customer-facing role and a bachelor’s degree or equivalent experience.

Advises enterprise customers on complex MongoDB deployments, driving retention, revenue realization, value, and advocacy while coordinating cross-functional resources. Requires 7–10+ years in technical customer-facing roles, enterprise accountability, bilingual French and English fluency, and a bachelor’s degree or equivalent experience.

Provides advanced technical support for enterprise MongoDB customers, troubleshooting database, infrastructure, networking, storage, and cloud issues. The role also develops diagnostic tools, advocates for customer needs, and mentors team members.

Provides advanced technical support to major customers by troubleshooting MongoDB deployments across applications, databases, infrastructure, and storage. The role requires 6+ years of systems engineering experience, strong networking and diagnostic skills, and customer-focused communication.

Senior Customer Success Manager advising enterprise customers on complex MongoDB deployments, driving retention, revenue realization, advocacy, and strategic business outcomes. Requires 7–10+ years in a technical customer-facing role, enterprise account accountability, and strong communication skills.

Builds customer advocacy programs by turning customer outcomes into case studies, testimonials, references, events, and other proof points. The role requires strong relationship management, storytelling, communication, and cross-functional collaboration across Sales, Customer Success, Community, PR, and Product.

Build customer advocacy and storytelling programs by developing case studies, testimonials, speaker opportunities, and sales references. The role requires strong B2B technology storytelling, relationship management, cross-functional collaboration, and comfort with AI-assisted tools.

Own the end-to-end success of government SaaS accounts by driving adoption, retention, renewals, and expansion. The role requires 4+ years of Customer Success experience, strong stakeholder management, strategic communication, and familiarity with listed customer and productivity tools.

Own post-sale relationships for private equity and investment banking clients, leading onboarding, workflow design, renewals, and expansion. The role requires 1–3 years in relevant finance, strong modeling and valuation fluency, executive-level communication, and technical curiosity.