Supports SOC 2 attestation and cybersecurity assurance engagements for SaaS clients. Coordinates evidence collection, client communication, and project tracking while building toward CISA/CISSP certifications.
Client Success Associate providing white-glove support for a payments infrastructure platform. Handles partner/merchant inquiries, resolves support tickets, maintains SLAs, and collaborates cross-functionally to drive retention and customer happiness.
Provide premier technical support for Skydio's autonomous UAS drone products to commercial customers in utilities, public safety, and infrastructure. Troubleshoot hardware, software, and cloud issues while driving customer satisfaction and retention.
Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end. Lead API launches, integration builds, and high-impact bug fixes while mentoring junior team members.
Own and scale the Customer Success function end-to-end, building the operating system, team, and metrics (GDR, NDR, activation) that make Numeric the system of record for accounting teams.
Support external developers integrating with Stripe by troubleshooting code, writing documentation, building internal tools, and collaborating with engineering teams. Requires 4+ years full-stack experience and strong communication skills.
Design and scale customer marketing programs that drive acquisition, retention, and expansion. Build customer reference programs, develop case studies and content, and manage customer proof points for sales and marketing use.
Own customer relationships from onboarding through expansion for an AI landing page platform. Act as strategic advisor to marketing teams, drive adoption, and influence product roadmap.
First-line support analyst for Benchling's biotech R&D platform. Handles customer inquiries, troubleshoots issues, creates knowledge articles, and collaborates with internal teams. Requires life sciences degree and lab experience.
Lead and scale an SMB onboarding team at a dental AI company, driving faster time-to-value, reducing early churn, and managing Onboarding Specialists with data-driven accountability.
Own a portfolio of complex enterprise accounts, driving renewals and expansion while building Customer Success foundations, playbooks, and tooling from scratch at an early-stage AI startup.
Owns ongoing client operations and issue resolution for a student transportation platform. Manages implementations, drives service improvements, and acts as primary client contact. Requires 5+ years in Customer Success or Account Management.
Provide customer support for cloud-based healthcare software used in long-term care facilities, troubleshooting technical issues and resolving customer problems via multiple channels.
IT Systems Engineer supporting end-user computing, device management, and IT infrastructure for the India office with light after-hours US support. Requires 2-5 years experience with Windows/macOS, networking, scripting, and endpoint lifecycle management.
Lead and develop a team of CSMs serving SMB and mid-market customers. Drive retention, expansion, adoption, and advocacy while building scalable CS processes and hitting team revenue targets.
Lead and manage a team of Technical Solutions Engineers supporting enterprise-scale Data & AI workloads on Databricks platforms. Drive AI-first support transformation, operational excellence, and hands-on technical escalations for Spark, streaming, and lakehouse technologies.
Provide onsite and remote technical support for Skydio drone systems to commercial and government customers. Troubleshoot UAS hardware, software, and network issues while serving as liaison between customers and internal product/engineering teams.
Own the full customer onboarding journey for benefits integration, guiding small business owners through eligibility, enrollment, and compliance while coordinating with brokers and carriers. Requires 3+ years experience in customer-facing, metrics-driven roles.
Handle complex benefits inquiries for small business customers via phone, email, and chat. Own cases end-to-end, research solutions, and collaborate cross-functionally to improve the product. Requires 2+ years call center or customer-facing experience plus 1+ year in benefits.
Lead enterprise applications and business systems strategy, roadmap, and team. Own SaaS stack lifecycle, integrations, compliance, vendor management, and digital transformation initiatives.
Administer and evolve Salesforce for the Commercial team, building automations, integrations, and reporting while partnering with Sales, Marketing, and Finance to improve GTM processes.
Manage a portfolio of mid-market SaaS customers, leading onboarding, driving adoption, conducting QBRs, and supporting renewals and expansions to maximize retention and satisfaction.
Provide evening/overnight email support for a B2B SaaS healthcare platform, handling tickets, troubleshooting issues, and collaborating with engineering during biweekly releases. Requires rehab clinician experience and strong analytical and communication skills.
Lead and coach a team of Enterprise Customer Success Managers at Stripe, driving revenue growth and managing strategic customer relationships. Requires 7-10 years of tech sales/account management experience and 4+ years of people management.
Lead and scale a team of CSMs and Technical Delivery Managers for enterprise accounts at Otter.ai, driving retention, expansion, and adoption of AI-powered meeting tools.
Support end-to-end customer experience by resolving tickets in Zendesk, maintaining CRM data, and collaborating with Account Managers and Operations. Requires 1+ year of client-facing experience and a bachelor's degree.
Own and scale Vanta's Commercial Customer Success function and Partner CS motion. Define strategy, lead managers and CSMs, and drive retention, adoption, and expansion outcomes.
Own deployment and activation success for enterprise AI customers. Build champion networks, run workshops, and design adoption strategies that turn AI investments into measurable business outcomes.
Own internal IT operations end-to-end: manage Okta identity/access, device onboarding via Iru MDM, SaaS tooling, and SOC 2 compliance support. 3-5 years IT admin experience with hands-on Okta and Apple MDM required.
Design, develop, and maintain secure enterprise integrations on the Workato platform connecting critical business systems. Requires 5+ years of integrations experience and deep Workato expertise.
Customer Success Manager responsible for onboarding clients, driving platform adoption, monitoring account health, and building relationships with law firms, investment banks, and buy-side clients in the credit intelligence space.
Provide post-sales technical support, troubleshooting, and configurations for a data security platform. Requires 5+ years in support, strong Linux/K8s/Docker/Python skills, and familiarity with HSM/KMS and crypto interfaces.
Build and maintain AI-powered workflows, backend services, and integrations to automate customer support operations using Python, JavaScript/TypeScript, SQL, and LLM platforms like OpenAI and Claude.
Build and maintain AI-powered workflows, systems integrations, and automation using Python, JavaScript/TypeScript, and SQL to improve customer support operations and tooling.
This role drives strategic and operational programs across Customer Experience, focusing on improving customer and agent experience, scaling operations, and fostering cross-functional alignment. The manager will structure ambiguous initiatives and simplify workflows.
The IT Engineer will be responsible for managing and improving IT systems, including identity and access management, network infrastructure, endpoint security, and device management. This role involves hands-on support, strategic project leadership, and leveraging automation and AI tools.
The Concierge Manager will build and lead a high-performing customer support team, creating a best-in-class experience for customers throughout the tax process. This role involves establishing service standards, workflows, and KPIs, and identifying opportunities for automation and process optimization.
The Partner Success Director owns relationships with health system partners, acting as a trusted advisor to drive product adoption, clinician success, and expansion opportunities. This role requires strong client-facing experience and a deep understanding of the healthcare landscape.
The Senior Client Success Manager will be responsible for understanding the Key & Strategic Client segment, providing strategic oversight throughout the client journey, and partnering with Account Executives to ensure client satisfaction and retention. This role requires a strong work ethic, leadership capabilities, and cross-functional collaboration.
The Strategic Customer Success Manager will drive net revenue retention for enterprise healthcare clients, building trusted partnerships and ensuring maximum value from Clarium's AI-powered platform. This role involves strategic advising, hands-on client engagement, and cross-functional collaboration to achieve customer success and growth.
As an IT Engineer, you will provide hands-on IT support for in-office and remote employees, manage devices, SaaS platforms, and support end-users. This role involves resolving Help Desk tickets, optimizing Okta and core SaaS tooling, and supporting procurement and asset management.
Lead and develop a team of User Operations Managers for the NAMER region at Harvey AI. Own performance KPIs, manager quality, cross-functional partnerships with Product/Engineering/GTM, and drive AI-first process improvements in a fast-scaling environment.
Lead and develop a team of User Operations Managers, owning performance for the NAMER region. Drive operational excellence, implement process changes, and leverage AI and automation to improve efficiency and customer experience.
Own customer relationships, serve as the primary point of contact, and proactively identify opportunities to drive customer satisfaction and retention. Manage cross-functional efforts and establish trust with healthcare stakeholders.
This technical, customer-facing role involves owning strategic accounts from onboarding through expansion, understanding customer use cases, coordinating with engineering, and driving value and adoption of Kombo's API solutions.
Pearl is seeking a Part-Time Insurance Verification Associate with expertise in dental insurance plans and payer systems. This role involves auditing insurance verification workflows, documenting gaps, and collaborating with engineering, product, sales, and customer success to resolve issues and validate fixes.
The Customer Support Operations Manager will build Kaizen's customer support operations from the ground up, designing escalation paths, optimizing support metrics, and owning the support tooling stack. This role requires deep experience in customer support operations and a track record of improving support metrics.
As a User Operations Associate, you will be a key member of the customer success team, helping clients use the product and handling operational tasks. You will conduct live tutorials, analyze user outcomes, and contribute to the product roadmap.
As Director of Customer Education, you will lead the strategy and execution of customer education programs to drive product adoption, retention, and expansion. You will build scalable learning experiences, manage a high-performing team, and collaborate cross-functionally to ensure customer success.
The DCIM Administrator will build and run the Data Center Infrastructure Management program, ensuring accurate data and efficient physical changes across a global network. This role involves managing Nlyte workflows, maintaining data integrity, and supporting asset lifecycle management.
Supports SOC 2 attestation and cybersecurity assurance engagements for SaaS clients. Coordinates evidence collection, client communication, and project tracking while building toward CISA/CISSP certifications.
Client Success Associate providing white-glove support for a payments infrastructure platform. Handles partner/merchant inquiries, resolves support tickets, maintains SLAs, and collaborates cross-functionally to drive retention and customer happiness.
Provide premier technical support for Skydio's autonomous UAS drone products to commercial customers in utilities, public safety, and infrastructure. Troubleshoot hardware, software, and cloud issues while driving customer satisfaction and retention.
Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end. Lead API launches, integration builds, and high-impact bug fixes while mentoring junior team members.
Own and scale the Customer Success function end-to-end, building the operating system, team, and metrics (GDR, NDR, activation) that make Numeric the system of record for accounting teams.
Support external developers integrating with Stripe by troubleshooting code, writing documentation, building internal tools, and collaborating with engineering teams. Requires 4+ years full-stack experience and strong communication skills.
Design and scale customer marketing programs that drive acquisition, retention, and expansion. Build customer reference programs, develop case studies and content, and manage customer proof points for sales and marketing use.
Own customer relationships from onboarding through expansion for an AI landing page platform. Act as strategic advisor to marketing teams, drive adoption, and influence product roadmap.
First-line support analyst for Benchling's biotech R&D platform. Handles customer inquiries, troubleshoots issues, creates knowledge articles, and collaborates with internal teams. Requires life sciences degree and lab experience.
Lead and scale an SMB onboarding team at a dental AI company, driving faster time-to-value, reducing early churn, and managing Onboarding Specialists with data-driven accountability.
Own a portfolio of complex enterprise accounts, driving renewals and expansion while building Customer Success foundations, playbooks, and tooling from scratch at an early-stage AI startup.
Owns ongoing client operations and issue resolution for a student transportation platform. Manages implementations, drives service improvements, and acts as primary client contact. Requires 5+ years in Customer Success or Account Management.
Provide customer support for cloud-based healthcare software used in long-term care facilities, troubleshooting technical issues and resolving customer problems via multiple channels.
IT Systems Engineer supporting end-user computing, device management, and IT infrastructure for the India office with light after-hours US support. Requires 2-5 years experience with Windows/macOS, networking, scripting, and endpoint lifecycle management.
Lead and develop a team of CSMs serving SMB and mid-market customers. Drive retention, expansion, adoption, and advocacy while building scalable CS processes and hitting team revenue targets.
Lead and manage a team of Technical Solutions Engineers supporting enterprise-scale Data & AI workloads on Databricks platforms. Drive AI-first support transformation, operational excellence, and hands-on technical escalations for Spark, streaming, and lakehouse technologies.
Provide onsite and remote technical support for Skydio drone systems to commercial and government customers. Troubleshoot UAS hardware, software, and network issues while serving as liaison between customers and internal product/engineering teams.
Own the full customer onboarding journey for benefits integration, guiding small business owners through eligibility, enrollment, and compliance while coordinating with brokers and carriers. Requires 3+ years experience in customer-facing, metrics-driven roles.
Handle complex benefits inquiries for small business customers via phone, email, and chat. Own cases end-to-end, research solutions, and collaborate cross-functionally to improve the product. Requires 2+ years call center or customer-facing experience plus 1+ year in benefits.
Lead enterprise applications and business systems strategy, roadmap, and team. Own SaaS stack lifecycle, integrations, compliance, vendor management, and digital transformation initiatives.
Administer and evolve Salesforce for the Commercial team, building automations, integrations, and reporting while partnering with Sales, Marketing, and Finance to improve GTM processes.
Manage a portfolio of mid-market SaaS customers, leading onboarding, driving adoption, conducting QBRs, and supporting renewals and expansions to maximize retention and satisfaction.
Provide evening/overnight email support for a B2B SaaS healthcare platform, handling tickets, troubleshooting issues, and collaborating with engineering during biweekly releases. Requires rehab clinician experience and strong analytical and communication skills.
Lead and coach a team of Enterprise Customer Success Managers at Stripe, driving revenue growth and managing strategic customer relationships. Requires 7-10 years of tech sales/account management experience and 4+ years of people management.
Lead and scale a team of CSMs and Technical Delivery Managers for enterprise accounts at Otter.ai, driving retention, expansion, and adoption of AI-powered meeting tools.
Support end-to-end customer experience by resolving tickets in Zendesk, maintaining CRM data, and collaborating with Account Managers and Operations. Requires 1+ year of client-facing experience and a bachelor's degree.
Own and scale Vanta's Commercial Customer Success function and Partner CS motion. Define strategy, lead managers and CSMs, and drive retention, adoption, and expansion outcomes.
Own deployment and activation success for enterprise AI customers. Build champion networks, run workshops, and design adoption strategies that turn AI investments into measurable business outcomes.
Own internal IT operations end-to-end: manage Okta identity/access, device onboarding via Iru MDM, SaaS tooling, and SOC 2 compliance support. 3-5 years IT admin experience with hands-on Okta and Apple MDM required.
Design, develop, and maintain secure enterprise integrations on the Workato platform connecting critical business systems. Requires 5+ years of integrations experience and deep Workato expertise.
Customer Success Manager responsible for onboarding clients, driving platform adoption, monitoring account health, and building relationships with law firms, investment banks, and buy-side clients in the credit intelligence space.
Provide post-sales technical support, troubleshooting, and configurations for a data security platform. Requires 5+ years in support, strong Linux/K8s/Docker/Python skills, and familiarity with HSM/KMS and crypto interfaces.
Build and maintain AI-powered workflows, backend services, and integrations to automate customer support operations using Python, JavaScript/TypeScript, SQL, and LLM platforms like OpenAI and Claude.
Build and maintain AI-powered workflows, systems integrations, and automation using Python, JavaScript/TypeScript, and SQL to improve customer support operations and tooling.
This role drives strategic and operational programs across Customer Experience, focusing on improving customer and agent experience, scaling operations, and fostering cross-functional alignment. The manager will structure ambiguous initiatives and simplify workflows.
The IT Engineer will be responsible for managing and improving IT systems, including identity and access management, network infrastructure, endpoint security, and device management. This role involves hands-on support, strategic project leadership, and leveraging automation and AI tools.
The Concierge Manager will build and lead a high-performing customer support team, creating a best-in-class experience for customers throughout the tax process. This role involves establishing service standards, workflows, and KPIs, and identifying opportunities for automation and process optimization.
The Partner Success Director owns relationships with health system partners, acting as a trusted advisor to drive product adoption, clinician success, and expansion opportunities. This role requires strong client-facing experience and a deep understanding of the healthcare landscape.
The Senior Client Success Manager will be responsible for understanding the Key & Strategic Client segment, providing strategic oversight throughout the client journey, and partnering with Account Executives to ensure client satisfaction and retention. This role requires a strong work ethic, leadership capabilities, and cross-functional collaboration.
The Strategic Customer Success Manager will drive net revenue retention for enterprise healthcare clients, building trusted partnerships and ensuring maximum value from Clarium's AI-powered platform. This role involves strategic advising, hands-on client engagement, and cross-functional collaboration to achieve customer success and growth.
As an IT Engineer, you will provide hands-on IT support for in-office and remote employees, manage devices, SaaS platforms, and support end-users. This role involves resolving Help Desk tickets, optimizing Okta and core SaaS tooling, and supporting procurement and asset management.
Lead and develop a team of User Operations Managers for the NAMER region at Harvey AI. Own performance KPIs, manager quality, cross-functional partnerships with Product/Engineering/GTM, and drive AI-first process improvements in a fast-scaling environment.
Lead and develop a team of User Operations Managers, owning performance for the NAMER region. Drive operational excellence, implement process changes, and leverage AI and automation to improve efficiency and customer experience.
Own customer relationships, serve as the primary point of contact, and proactively identify opportunities to drive customer satisfaction and retention. Manage cross-functional efforts and establish trust with healthcare stakeholders.
This technical, customer-facing role involves owning strategic accounts from onboarding through expansion, understanding customer use cases, coordinating with engineering, and driving value and adoption of Kombo's API solutions.
Pearl is seeking a Part-Time Insurance Verification Associate with expertise in dental insurance plans and payer systems. This role involves auditing insurance verification workflows, documenting gaps, and collaborating with engineering, product, sales, and customer success to resolve issues and validate fixes.
The Customer Support Operations Manager will build Kaizen's customer support operations from the ground up, designing escalation paths, optimizing support metrics, and owning the support tooling stack. This role requires deep experience in customer support operations and a track record of improving support metrics.
As a User Operations Associate, you will be a key member of the customer success team, helping clients use the product and handling operational tasks. You will conduct live tutorials, analyze user outcomes, and contribute to the product roadmap.
As Director of Customer Education, you will lead the strategy and execution of customer education programs to drive product adoption, retention, and expansion. You will build scalable learning experiences, manage a high-performing team, and collaborate cross-functionally to ensure customer success.
The DCIM Administrator will build and run the Data Center Infrastructure Management program, ensuring accurate data and efficient physical changes across a global network. This role involves managing Nlyte workflows, maintaining data integrity, and supporting asset lifecycle management.