Data Center Infrastructure Management Administrator - Infrastructure Operations

Key Responsibilities:

• Assist with the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
• Collaborate with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
• Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
• Be a role model and champion for continuous improvement, standardization, optimization, and automation.
• Workflow Execution: Administer and manage the Nlyte Workflow/Work Order processes, including; issuing, tracking, and closing all physical MAC tickets.
• Enforce strict adherence to the defined process by global technicians.
• Data Integrity Champion: Perform daily data entry, manage automated asset discovery tools, and reconcile physical inventory against Nlyte records to guarantee 99.5%+ accuracy.
• Asset Lifecycle Management (ALM): Own the entire asset data chain from receiving (scanning/logging) through deployment and decommissioning.
• Model Library Management: Maintain the Nlyte Materials Catalog, ensuring all new hardware models have precise, validated resource profiles (power, cooling, rack elevations) to enable Analyst validation.
• Field Training & Support: Provide hands-on training and support for global technicians on using the Nlyte mobile app, scanning tools, and required workflow procedures.

Qualifications:

Education:

• Bachelor's degree in Information Technology, Logistics, Manufacturing, Business Administration, or a related field, or equivalent practical experience.

Experience:

• 4+ years of hands-on experience in IT Asset Management or DCIM administration (Nlyte experience is a strong advantage).
• Direct experience administering a workflow or change management system, with a focus on discipline and process enforcement in a multi-site environment.
• Experience with change management in ERP and asset management transformation efforts.
• Experience operating in a high-velocity environment involving geographic dispersed Data Centers across various time zones.

Technical Competencies:

• High proficiency in physical inventory control, including barcode/RFID systems.
• Deep familiarity with data center infrastructure, including server hardware, network hardware, rack elevation/density, and power distribution
• Knowledge of structured cabling, and cabling standards.
• Advanced proficiency in Excel (VLOOKUP, Pivot Tables) or basic SQL.
• Expert in workflow Management (MAC Process): Proven experience managing a high-volume Move, Add, Change queue.

Soft Skills:

• Exceptional attention to detail and strong organizational skills.
• Excellent problem-solving and root cause analysis capabilities.
• Meticulous Attention to Detail: A "Zero-Defect" mindset regarding data entry.
• Strong verbal and written communication skills.
• Documentation & SOP Creation: Experience writing Standard Operating Procedures (SOPs) for remote hands technicians.
• Remote Training Ability: Experience training or guiding remote teams.