Customer Success Agent

Responsibilities

Customer Support & Ticket Management

• Resolve customer tickets promptly using a CRM (Zendesk)
• Accurately tag and categorize customer tickets based on type
• Respond to customer inquiries with professionalism and a helpful, positive tone

Data & Systems Management

• Update and maintain customer information within internal CRM and backend systems
• Ensure accurate documentation of all customer interactions

Cross-Functional Collaboration

• Work directly with Account Managers and Operations teams to determine the best course of action for customer requests
• Identify recurring customer issues and report trends to the appropriate team members
• Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success

Requirements

• Bachelor's degree required
• 1+ year of experience in Customer Success, Account Management, or related client-facing role
• Ability to address tactical issues efficiently and effectively
• Strong listening skills with the ability to understand customer business needs
• Proven ability to multitask and prioritize in a dynamic environment
• Excellent organizational and time-management skills
• Enjoys working as part of a team in a collaborative environment
• Clear, professional written and verbal communication skills

Nice-to-Haves

• Thrives in fast-paced environments and multitasks with ease without getting flustered
• Detailed, loves organization, and driven by results
• Personable, professional, and positive
• Great communication skills and comfortable interacting with customers and account managers regularly
• Motivating energy and a flexible demeanor
• Proactive, solution-oriented, and highly organized
• Punctual, responsible, and willing to learn new things

Compensation & Benefits

• Starting hourly pay rate: $22-$24/hr
• Competitive compensation package including stock options
• Employer-sponsored 401(k) with employer match
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies