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Garner HealthGarner HealthUnited States

Concierge Associate

Serve as the front-line support for members, guiding them via phone, chat, and email to understand and maximize their healthcare benefits while steering them toward high-quality, low-cost care. Requires 2+ years customer service experience, strong communication, empathy, and attention to detail in a fast-paced remote environment.

46k – 46k
Remote2+ YOECustomer Support

About the role

Responsibilities

  • Deliver exceptional member support via phone, chat, and email
  • Educate members on their healthcare benefits and claims, including how to maximize their Garner benefit
  • Help steer members to find the best care available to them
  • Handle complex and sensitive conversations with professionalism, empathy, and patience
  • Deescalate members who are experiencing friction with their benefit
  • Work with other departments to address cross-departmental issues
  • Identify and escalate feedback from member interactions to internal teams
  • Stay up to date on evolving procedures
  • Protect member privacy and maintain compliance with HIPAA and data security protocols

Requirements

  • Minimum 2 years of call center/customer service experience
  • Clear and confident verbal and written communication skills
  • Meticulous attention to detail
  • A proactive and curious problem-solving mindset
  • An openness to feedback and a commitment to doing better every day
  • Technical proficiency with customer service platforms, such as Zendesk
  • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

Nice-to-Haves

  • Healthcare experience preferred
  • English/Spanish bilingual (receives $0.50 additional hourly bump)

Skills

Customer ServiceCall Center ExperienceZendeskHIPAAHealthcare BenefitsClaims Processing

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